My mileage did vary 🙁…just e-mailed reservations_submit@hollandamerica.com to ask why AARP OBC for 2 upcoming cruises was not applied since I was verified by SheerID on 8/16/2023, and has been applied automatically to other bookings. Following is their response:
Dear Mr. and Mrs. XXXXXX,
Thank you for your recent correspondence with Holland America Line regarding your bookings, XXXXXX and XXXXXX, onboard the ms Eurodam departing on 3/6/2024 and 3/16/2024.
Your above reservations were booked under special promotional casino rates. We apologize, these rates are not combinable with the AARP appreciation credits and cannot be applied to the above bookings. These credits will remain on your mariner profile for future use on an applicable sailing.
Thank you for contacting Holland America Line. Please feel free to contact us if we may be of additional assistance or visit us online. We look forward to welcoming you onboard in the near future!
Kind Regards,
XXXXXXX
Holland America Line
U.S. and Canada: 877-724-5425
International: 206-286-3900
Mon-Fri 7am-6pm PST
Sat-Sun 7am-4pm PST
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