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DwayneG

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About DwayneG

  • Rank
    Cool Cruiser

About Me

  • Location
    St. Louis, MO
  • Favorite Cruise Line(s)
    NCL
  • Favorite Cruise Destination Or Port of Call
    Alaska

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  1. Using the 15% off Latitudes we repriced April cruise at $1500 less for same Haven cabin, June $100 less in Haven and Sept balcony for $400 less. Worth the effort, and our PCC was very glad to help.
  2. It sounds like they have not treated you well. There are certainly places in their system where something could have gone wrong. I hope they can help you. But if they don't, remember that at least your FCC for the trip can be transferred to another passenger so the points won't go to waste, maybe give them to your kids or sell to a friend who can use them.
  3. My wife and I are Platinum level Latitudes members and I see we get a free meal for two at Cagneys or Le Bitro and another at Moderno or La Cucina. Also we got two specialty meals each as part of our perks. We are traveling with our two adult grandkids in a two bedroom suite. I see that the platinum meals show as "per stateroom" on the Latitudes page. Question: can we use the specialty dining perk for us and let our grandkids use the platinum dinners, since they're "pre stateroom? That would mean all four of us can eat two specialty meals for free.
  4. With all the bad things I've read about NCLs customer interaction problems, I found at least one department that got it right. I had a Spring cruise cancelled, rescheduled to October, then that was cancelled too. Opted for FCC so I could get the 25% bonus. But I also was taking my adult grandkids in a second cabin. With the cancellation they won't be able to cruise next year so I decided to use the new TRANSFER FCC option to get theie FCC moved to my account. I sent the request to FCC TRANSFER REQ this morning, got back a request for more info about noon, and this afternoon the FCCs are in my account. Now that's the way things are SUPPOSED to work! Now if my new cruise just leaves in June I'll be delighted. Thought you'd enjoy some good news.
  5. Still get bonus 25% FCC, but no 20% discount...yet
  6. For something different try the San Francisco Love Tours. They do small groups in a hippie-decorated VW bug with plush carpet. They have a two hour regular group Love Tour or you can do a four hour private tour with up to six people, in which case you can tell them what you want to see.
  7. They always call it "Kids Sail Free", but a more accurate name would be "Third and fourth passengers sail free". There doesn't appear to be an age limit, I'm taking our 25 year old grandson.
  8. Was trying to decide whether to complete payment for October cruise, noticed they've extended the "cancel up to 48 hours before" offer. Last time I looked it was still September 30. I don't want to start a new argument about whether to pay or not, just thought the offer extension was noteworthy:
  9. I've worked in two different sales-driven companies. When we lost a sales rep the incoming rep would reach out to all the orphaned clients to let them know of their new rep and keep business from leaking away. I generally enjoy NCL, but they have a very different business model. Through the years I've lost 6 different Personal Cruise Consultants and was only notified one...that was the time my PCC was so good she was promoted, and she personally reached out to me and pointed me to my new rep. Found out yesterday my PCC left several weeks ago, and I'm still getting NCL e-mails listing him as my PCC. I only found out he was gone when I finally called the main sales number and asked for ANYBODY who could help. Sadly I had last asked him about taking advantage of what I thought was a pretty good deal. He said he'd check, then nothing. By the time I finally checked the deal was over. So I missed out on a cruise I wanted and NCL missed out on some much-needed revenue. If NCL wants to stop the bleeding they really need to clean up their processes in the PCC area so cruisers know who they have a relationship with.
  10. My wife and I each get $300 OBC as a perk. Do we need to wach our spending to carefully spend $300 on each card or can the $600 total cover all spending for the cabin, regardless of card used?
  11. We've always purchased SDP for third and fourth passengers to match the SDP first and second got as a perk. But now that perk is only good for 2 nights on most cruises or 1 on some, there's just no plan to purchase. We're left to either pay for the extra person's meal at menu prices or purchase a SDP for more days and then first and second passengers have to pay for extra meal. If the "free" packages are now 1 or 2 meals it would be helpful to have SDP we could purchase for a similar number.
  12. We're arriving at the LA Cruise Port in San Pedro in October, group of 5 with luggage. We want to visit the Uss Iowa nearby. One possibility is that we could take a shuttle to pick up our rental in Long Beach (nothing available in San Pedro except Enterprise for twice the price), then drive back to the Iowa before going into LA for overninght stay prior to our next day flight. But is there anywhere near the port where we could leave our luggage while we visit Iowa instead? Then shuutle to rental and be on our way. Or do you have a better suggestion?
  13. Here-s the official word: IMPORTANT NOTIFICATION: NORWEGIAN JOY CONCIERGE CLASS Dear Valued Guests and Travel Partners: Norwegian Cruise Line has important information for you regarding your upcoming sailing aboard Norwegian Joy. In an effort to enhance the guest experience, the Concierge Class aboard Norwegian Joy will be removed, and certain Concierge category staterooms will be recategorized as Haven Suite categories. Please note, these changes do not affect your current stateroom location or number. These Haven Suites will come with our standard Haven amenities, at no additional cost on your current reservation, which will now include the following: • Access to our exclusive Haven area which offers a sanctuary of private comfort and luxury at sea. o The Haven Lounge - your place to get away from it all! o The Haven Restaurant - an additional private dining option available to you beyond the main dining rooms and specialty restaurants on board. o The Haven Courtyard and Sundeck - a private courtyard with pool, sundeck, hot tubs and more. • Personalized service o Be personally escorted on and off the ship and the pier and at ports-of-call. o 24-hour trained and certified suite butler. o Concierge service to help you book dining, entertainment, shore excursions and more. o Courtyard attendant to take care of all your cold towels, fresh fruit and sun deck refreshment needs. o White tablecloth in-suite dining. o Evening turndown service. In addition, Haven guests will receive delicious extras including treats delivered to your suite each evening, invitations to exclusive cocktail parties and special Haven menus. The following Concierge categories will be recategorized as Haven categories: • CA: Concierge Family Suite with Balcony recategorized as HI: Haven Penthouse Suite with Balcony • CB: Concierge Penthouse with Balcony recategorized as HJ: Haven Suite with Balcony Effective today, the new categories will be available and introduced on Norwegian Joy sailings beginning September 19, 2020 and beyond. We sincerely appreciate your understanding and look forward to welcoming you aboard Norwegian Joy for your vacation at sea! Sincerely, Katty Byrd Vice President Guest Services
  14. Got an email from NCL and yes the Concierge rooms which were upgraded to Haven DO get a butler, access to the Haven dining and pool, white tablecloth in-room dining, evening turndown service, escorts on and off ship. Pretty cool, if you only paid for Concierge class.
  15. I see my reservation for Concierge Penthouse for 10/4/20 has been upgraded to Haven Penthouse (same stateroom) and price today is $800 PP more than we booked. We started out in regular balcony for 4/19/20 which was cancelled, with 125% FCC and 20% discount we got into Concierge for no additional cost. And now we're in Haven! Probably our only Haven cruise ever, but I know we'll enjoy it as a special treat.
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