Pcardad

Got it back today.

If you are a first time cruiser you will be in a bus and they probably won't let you on unless your name is on the list.

Submitted July 11 = 21 days (15 business days) and counting.

I was on the first voyage of the Explorer - Regent won't screw it up.

The ship has multiple internet connections. One for Navigation, one for passengers and crew, one for the onboard ship IT person (not he IT person for the passengers) and the passenger IT guy also has a connection (he can download an HD movie in about 90 seconds while at sea). Most check-ins are done on shore these days and even when done on ship it doesn't use much bandwidth. They will probably handle your changer/checking right at the front desk the day before.

Come and go as you please...you may get a wrist band or you may not. Depends on COVID requirements for boarding.

jmontague@rssc.com

Ray was on Navigator. Regent has lost a few good CD lately so there are a number of new ones.

They might prefer USD now that it is worth more than a Euro. It is the kindness behind the giving that is most important.

No blame to the OP but he is not the only person reading this. Others can learn from the range of possible experiences and take steps to ensure that if problems do occur, they are minimized. I recently had a flight home cancelled - my app alerted me and gave me options. Regent would have been useless in this situation as, even if I could get them on the phone, it would be far more efficient to simply re-book at the airport. Life isn't perfect - stuff happens. The information in this thread helps people to identify what went wrong (as best we can getting one side) and make suggestions to solve this issue and to help others prevent similar situations from impacting them. As I said very early on...it isn't personal.

Bow thruster repair was the main reason.

If you use the app for the airlines, that would show the cancelled flight and give you an option to re-book. Maybe look into getting that in the future? I would call Regent back and escalate to a manager. Get their name, email and tell them you would like an update within 2 business days. Also, you can charge back on your credit card and Regent will be forced to respond.

If Regent contacted some, I will assume they tried to contact all. This isn't personal. If the Regent Rep working with your TA dropped the ball, charge it back with your credit card. That will certainly get their attention.

Regent probably didn't know your flight was cancelled as the airlines are a complete mess. They didn't make a big mistake, the airline did. However, Regent should owe you the difference between Business and whatever class your returned home in. Begin chargeback proceedings on that basis if they refuse to reply to you. Did you book through a TA? If so, your TA has a Rep at Regent - some of whom are good and some of whom are not. Try that route as well.

Cancel and re-book? You should not be in a penalty situation...

When is the cruise?

I have...but I do not know what the rules are.

We might be comparing apples to oranges....is 3 weeks 21 days or 21 business days? I have a request in process right now, I will let you know how long it takes.

They are still booking out that far - takes 10 - 12 business days.

Business days or calendar days? They only count M- F and don't count holidays... What date was your request submitted - you would have a receipt for it.

10-12 business days currently.

That doesn't stop anyone else on board...

I believe you can get them on the phone if you are within 30 days...

Paying the deviation fee at 270 days is a no-brainer. $175 is nothing vs the cost of the trip and getting good flights makes a HUGE difference.

Of course, they aren't. Summer cruises to Alaskan, Northern Europe and the Med are very expensive....most of the other stuff can be as much as half those prices. Enjoy your trip!