We have always had great service on our previous Royal Caribbean cruises
Wonderful wait staff, coffee for hubby delivered with desert, cheese plate on the table, great room attendant.
Did all the above staff ask for a 10? Yes they did!
When asked in the survey, "did anyone ask you to score them a 10" I say no they did not, because I was very happy with all that was done for us.
I did tell the guy in the lobby of the MDR (with the clipboard doing the survey) asking "How was the meal," exactly what I thought, as in October last year, there were a few meals already with issues.
First cruise since the changes is May 7th on Brilliance to Alaska.
I have found with the survey, if you score high on any questions, you often do not get to make comments, even if you really want to.
Staff DO ask for a 10, because they have issues if they don't get a 10.
Not sure what I am going to do this time if service sucks.
The only voice we really have is through the survey. I think I am just gonna be honest.
Question: What did you do, and will it change?