I am a long time Princesses and other lines Cruiser and for over 20 years did it myself except for 2 tries with Travel Agent, with bad results, never again I swore.
Then Princesses out sourced their call center. For 6 months I struggled with trying to understand them and make them understand my simple request. I usually have 4 to 6 future cruises booked.
i read on CC how helpful some people’s CVP were. I decided to give it a try. It took 2 weeks of multiple request on line and with call center before I found number for CVP line and finally got to someone at the CVP dedicated line. I found out I had been assigned a CVP but when I told the gentleman I was talking to that I was never contacted by her he said well let me help.
he is now my CVP and wish I could share his name so other could get the level of service he has provided me in the last couple of months.