This is very worrying. I am a wheelchair user and cannot walk any distance. From what you are writing here, the new terminal does not seem as suitable as we thought, and we are sailing from Portsmouth in December. No-one at Saga office knows anything about the terminal. We.imagined that the terminal would be suitable for me and my husband. Dover is a 4 hour plus drive from home so we thought Portsmouth would be right as it is only two hours away. We are familiar with Southampton which works very well. Has anyone any experience of boarding the ship in a wheelchair?. I would be grateful to hear from you. J