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Everything posted by Jay23

  1. This is correct. It is bad practice, particularly at this time. As I said our TA does not do this but I am not able to give the name on here. J
  2. BTW We are trying to get a refund from British Airways. We can get a voucher on line but we have to phone for a refund. When we phone and press 1 for the refund it rings for six times and then the line goes dead. They have cancelled the flight. J
  3. Yes it is time you got back to them. That is really not good enough J
  4. We cancelled our August Oceania cruise back in April, within the 120 day limit, and had the money in our CC account within 23 days (deposit only obviously) It came directly from Oceania as our TA does not hold any payments from their clients. It depends on the TA you use in the UK, and the TA holding on to monies here is one of the biggest names here. Not good practice. J
  5. Spin, distortion......................is there a difference?. ................... Ferguson is clearly unreliable and his doubtful private life did for him. He said he thought he was immune from the C19 because he had had the virus. At the time there was no test for immunity so no means of confirming immunity............... It was a case of one rule for me, and a different rule for everyone else. J
  6. I was going to post exactly the same thing. It is amazing how information gets distorted J
  7. Welsh family....... This is not right. Our cruise was for 5th August. We had plenty of time to cancel in the 120days window, which we did. I think you could have done this too. You were misled into believing you would lose your deposit. Oceania refunded our deposit (all of it) in accordance with the Ts & Cs printed in the brochure. Do not let your TA keep your deposit in these circumstances, it is illegal in the UK as i think you know. We received our refund 23 days after requesting it. Do not give this TA your business again is my suggestion. J
  8. I think I will have to say "change your TA" You should definitely get the deposit back if you cancel within the 120 days: and if you cancel up to 90 days before then you will have to pay the administration fee. Keep smiling. Stay safe. We seem to be nearing "release day" in the UK but the info is a bit fuzzy for us over 70s. J
  9. Oh dear Mklions. We had a cruise booked with Oceania for August and we got our deposit back in March. Please read the Ts & Cs. It is all set out exactly how much you have to pay but if the cruise does not happen you will not have to pay anything and the cruise company will have to refund you. They will try to give you vouchers, if you don't want that you don't need to accept that. . I do not recommend that you pay the full amount now. Do you have a TA If so , talk to them. In the last resort apply to your Credit Card company who will refund you as you will have paid for something you did not receive. J
  10. The TA said it would go straight to our CC account and he was told it would take up to 90 days. We did not have direct contact with Oceania. It took 23 days so we were pleased with this service. J
  11. No! We won't be cruising, or maybe even travelling. We will have endured lockdown for many months (we are in the over 70 bracket) just to have all the careful living to be undone. When there is a vaccine maybe ........................... J
  12. We always pay CC even when they were charging for the privilege!! It was never worth the risk. It has been a very long time since we have been charged for CC payment by our TA...
  13. We believe that our TA have an arrangement with Oceania for monies to be payed direct to them without going through the TA's accounts. We received the refund direct from Oceania onto our CC account. Our TA's company name never appears on any CC invoice. They must get their commission from Oceania direct. This sounds complex but it is the way it works. J
  14. RoyaIlondon ..........I understand that some TA"s are getting the deposit from Oceania but retaining it. We had no such shinigans with our excellent TA. I suggest that you draw your TA's attention to the Ts &Cs pertaining to the time scale for the return of monies paid . Check the Ts & Cs yourself too...Good Luck J
  15. I am pleased to tell you all that we have received our deposit money , in total, on our Credit Crard just 24 days after our T A cancelled our August cruise. We were told it could be up to 90 days before the credit was received . Obviously we cancelled well within the 120 days cut of time We are very satisfied with this service. Stay safe please. J
  16. Just a word of comfort, so to speak. There is light at the end of the tunnel. We in the UK had the lack of toilet paper on supermarket shelves for 4 - 5 weeks and now it looks like the idiotic hoarders have enough. There was never a shortage, just selfish shoppers. We saw lots of pictures of shoppers with trolleys full of paper goods and cleaning fluids and no food 🤷‍♂️🤷‍♀️ We now have a problem with lemon juice!! ( I have it in my tea but I can manage without) Some one posted somewhere that lemon juice protected against/cured the C 19 virus. Nuf said. Keep safe everyone.
  17. Hi Cariad, If you would like to contact me on jayceetea at me dot com I can let you have some interesting information. J
  18. We have contacted our TA who has promised to contact Oceania to try to establish what their policy will be for cancellation and FCC for us in the UK, bearing mind our cruise is not until August. He will come back to us next week.. J
  19. In the UK we would not normally get the deposit back but this is not "normally" so who knows ...........................
  20. Cariad....... Our final payment to our TA for 9th August cruise is 11th May. You should press your TA to extend your date for a month. Three months is quite long enough to pay the final amount. However, I don't think we will be going on that cruise. We are just gong to sit tight for the time being. J
  21. Nice to hear from you Cariad. We think BA will give us a voucher for future flight. It is a wait and see situation. I hope you are well. We are having to self isolate except for quick visits to the local food shop. Strange times.. J
  22. Significantly there will be no vaccination by September or any time this year. We have a Med cruise booked for 9th August. We pay the final amount in May. We don't expect to be going. Our flights are booked separately. We have no idea at the moment how this will pan out financially for us.
  23. The voice of reason. Thank you for sending that Jancruz. I have been so frightened by all of the media information, but non of the information has actually said anything to guide us through this apparent catastrophe. J
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