CruisinCouple2010

Thank you for your review. We don't board the Regal until January but appreciate your positives and negatives.

We were on the Caribbean Princess in July and it was not open.

As mentioned by riffatsea the correct email address is sbpcl@princesscruises.com

I also checked Princess web site and could not find anything.

A very clever idea 👍

Neither can I as an adult. LOL

Thank you both for your replies. I have sent an email to the Ocean Medallion team.

Can I ask which email you used to contact Ocean Medallion? I have had no luck getting a reply. Thank you.

My app still shows full price for Medallion Net. I have called, emailed, and chatted with no results. Also, since my upcoming cruise has disappeared from the app I cannot at this point do anything such as pick out an arrival time (which I already know I don't need to do) cannot fill in health information etc. I also called on this and emailed customer relations and still nothing. I give up. I am just printing out my travel summary and bringing necessary paperwork, and covid cards to the port with me. Will call Princess direct to buy Medallion Net at full price and then go to CS when on board to make sure my 50% off has been credited to my account as refundable credit. I also sent an email to the head of customer relations two weeks ago and have heard absolutely nothing.

Also experiencing the same problem. Payment not due for another 13 days so still have time.

I have not seen it offered on the menu in quite sometime. I also did enjoy that splash.

Guess I spoke too soon today that cruise disappeared again. I will let you know if it reappears. Maybe this is happening because they are trying to correct the Medallion Net pricing? Wouldn’t be surprised of anything at this point.

Well I was getting ready to call Princess this morning when low and behold the missing upcoming cruise reappeared on our Medallion app and still showed the green lane. So now if we can only get them to fix the medallion net pricing it would be great. Thank you everyone for your response.

I sent an email to csteinke one week ago and have heard nothing as yet. If no response by Monday I will email Jan Swartz.

Thanks for your reply. I will call tomorrow about this situation and while I have them on the phone I will bring up about the continuing medallion net problem. I hope they don’t say we will make a ticket as I have heard that so many times on different problems and still not one of them have been fixed.

Our problems with the app just seem to continue. For some reason our upcoming cruise has now completely disappeared from the app. Both mine and my husband's. I thought after a day or two it would show back up but no. So much for filling out the information and being in the green lane. I have already tried deleting the app and reinstalling, tried adding the booking # to it and none of it worked. Has anyone else had there reservation disappear? If so did it magically reappear after so many days? Of course the reservation is still on our Princess account website.

Thanks PacnGoNow for your extensive reply. I will try a few things that you mentioned but I have already decided that I would email someone at the head of the corporate offices because I cannot get anywhere by going through the usual customer service areas. I was hesitant about writing to one of the chief heads because it seemed it should have been an easy fix but after trying for so long I think it's time to get someone else involved. Again thanks.

If you mean the Princess web site yes it shows elite and when we order our medallions they always show our correct status. It’s just the buying internet that’s the problem.

I have been trying for over 6 months to get the Medallion app to show the proper Elite pricing for the Medallion Net and to date nothing has been fixed.( I previously posted here for assistance and did email again Princess). I have heard time after time a ticket is being issued to fix the error yet nothing comes of it. I have tried on board and the Ocean Navigator desk told me to see the Circle Host to get it fixed. Like people in prior posts indicate past the buck to the next person well Ocean Navigator could not fix it and neither could the Circle Host. Phone calls to Princess, recent emails to both Carnival and Princess, and trying the chat line none of them have helped me resolve this problem. Even my CVP couldn't get it fixed. My next cruise is in November so I will call again in October and try to purchase from Princess at the half price. This has been so aggravating because you waste so much of your vacation time on board the ship trying to get back money that you shouldn't have had to pay in the first place.

Sorry, I forgot to add that my DH Medallion Class app also shows blue sea witch.

Steelers36 thank you for your detailed reply. I should have mentioned in my posting that yes we are shown in blue on the sea witch logo instead of black for elite. This was explained to them every time I had contacted Princess. Several times I was told a ticket was being made to correct the problem but nothing has ever been done. I also tried calling my CVP to buy the internet at the proper pricing and it wouldn't go through. It has been quite frustrating to say the least. I guess I will try another email but I agree with your reply that this should not be such a difficult fix yet no one seems to be able to fix it.

Can anyone explain to me how they were able to get there Medallion Class App to charge them the proper pricing for the Internet package. My DH and I are elite yet the app shows full price for the Medallion Net and not the 50% off we are entitled to. I have tried to have this fixed while on board ship, I have called Princess on numerous occasions and I have also tried the Chat feature and after 8 months of trying and calling still nothing has been resolved. I am so tired of hearing we are making up a ticket and this will be corrected in 3 to 5 business days. Any suggestions at this point would be appreciated but another phone call obviously isn't going to work and if you wait until you board the ship the price is 50% off but at a higher cost.

We have also experienced a room right under the buffet and I agree with all of the above statements never again. It's just too noisy.

Since the return of cruising we have sailed on the Emerald, Enchanted, Sky, and Caribbean Princess for multiple days and b2backs and have not seen the escape room offered on any of these ships. I also believe that the pandemic is the cause.

Between October of 2021 to May of 2022 we have cruised 115 total days on Princess ships and neither my DH or myself have tested positive for Covid. I wore my mask most of the time.