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regnig

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Everything posted by regnig

  1. If you have non-refundable OBC all ship board charges will be deducted from it first and only then would it go against refundable OBC. No "forms" are necessary for this.
  2. Jacqui although HAL still owes me OBC I finally got rebooked on the following. 03/08/23 Rotterdam 21-Day Southern Caribbean Seafarer / Wayfarer Thanks a bunch, Barb
  3. I'm in a similar situation and am being told by HAL that I need to wait until about the 15th of July before they will straighten out the mess. I had booked a B2B2B (3/18-3/29; 3/29-4/8;4/8-4/15) on the Rotterdam. With the Rotterdam now leaving for her TA 4/3 that means my 2nd & 3rd cruises are now a "no go". My TA called HAL on Tuesday and was informed they could do nothing at that time and that we had to wait before they could "officially" make changes to my current booking. I did get an email with "A Message From Gus Antorcha" referencing my 3/29 to 4/8 cruise. In part the message said: "To accommodate this deployment change, we regret to advise that your cruise has been cancelled. We sincerely apologize for this change as we never like to disappoint our guests. All funds paid to Holland America Line will be refunded to the original form of purchase. Refunds will be processed by Friday, July 15, 2022 and should be credited to your account within 10 to 15 business days. Please note the timing of the visibility of the funds is dependent upon your financial institution’s internal process. In the event any portion of the cancelled cruise’s fare was paid using a previously issued Future Cruise Credit, that FCC will be returned to your Mariner Account. In light of this change, we will apply $100 per person USD Shipboard Credit (SBC) to your Mariner Account by Friday, July 15 that can be applied to any other Caribbean voyage sailing Winter or Spring 2023." Wonderful of HAL to give me $100 to spend on one of their ships 😒 So far I've heard nothing about my 4/8 - 4/15 cruise but needless to say it is a no go also. I was so looking forward to 28 days on-board but as John Lennon said (actually written by Allen Saunders) "Life is what happens when you are making other plans".
  4. KAUZ scratch putting my cruise, Rotterdam 18 March 2023, on this list. HAL has managed to change the Rotterdam schedule to the point I have no idea what we will be doing 🥺
  5. Again, speaking of what they did in March, they delivered a letter to the stateroom of everyone doing a B2B advising time and place to show up for the test. There were enough B2Bers that they spaced it out so that the number of people was never great cutting down the wait time.
  6. In March of this year they did an Antigen test on board 2 days prior to leg 2.
  7. Kauz it's okay to deal with just the initial (March 18) Southern Caribbean Wayfarer Bon Voyage for me, Thanks, Barb
  8. Having traveled this spring with someone who was placed in quarantine for Covid she was allowed to continue using her drink package and the Wi-Fi. As it turned out she was able to get pretty much everything she asked for. Those things, like salt and pepper (ship had no paper packages) I was able to take care of by creating "care packages" for her, taking them to the customer service deck and they had them delivered to her room. And no, I did not send her glass shakers instead I put salt & pepper in small envelopes for her.
  9. Thanks everybody for the great answers! I will call the Mariner Society, duh should have done that in the first place.
  10. My question deals with the crediting of Mariner days? Situation – I am currently 2 days short of being a 4 Star Mariner. I am planning on doing a B2B2B for a total of 31 days next spring. Since it will have no bearing on the actual cruise cost I’m wondering if I book the 1st leg separately under one booking number and then leg 2 & 3 separately under another booking number will they give me 4 Star status when I check in for leg 2 & 3. I’d really really like to have free unlimited laundry for those last 21 days. Thanks in advance for your answers.
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