Food allergy question

My husband is very allergic to mushrooms/truffles. Looking over the recent Breakaway menus I see a lot of foods with mushroom/truffle sauces. Would they accommodate him by making these foods without the sauces?

My husband is very allergic to mushrooms/truffles. Looking over the recent Breakaway menus I see a lot of foods with mushroom/truffle sauces. Would they accommodate him by making these foods without the sauces?

Email NCL's Access Desk and let them know about the allergy. Then, aboard ship they'll be prepared for your request. But there will also always be more items on the menu without mushroom/truffles than with.

Email NCL's Access Desk and let them know about the allergy. Then, aboard ship they'll be prepared for your request. But there will also always be more items on the menu without mushroom/truffles than with.

When I booked I told them about it but I'll email them also. Thanks

When I booked I told them about it but I'll email them also. Thanks

When you booked, the 'them' you told was probably simply a reservationist. Even though it might then be mentioned on your booking, that info might not be seen by folks aboard ship.

Send your email to accessdesk@ncl.com

It is more important to notify your waiter at every meal. There is a separate galley used to prepare all special dietary requests to ensure that there is no cross contamination of your food item.

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In addition to notifying the Access Desk BEFORE boarding, you'll be given a contact person on board who will help you coordinate meals. If there are specific foods on the menu that are ordinarily prepared with mushrooms, assuming it's possible to make them without the prohibited food item, you'll be able to arrange a time to eat and have that prepared for you.

NCL is very good with this.

However, ALWAYS double check with the waiter/waitress before eating something, including from the regular menu.

If appropriate, do you keep an EpiPen with you?

Remember that although this might be new to you, they deal with numerous allergies every single day on every single ship. This is no big deal to handle.

When you booked, the 'them' you told was probably simply a reservationist. Even though it might then be mentioned on your booking, that info might not be seen by folks aboard ship.

Send your email to accessdesk@ncl.com

Thank you very much for the email!

It is more important to notify your waiter at every meal. There is a separate galley used to prepare all special dietary requests to ensure that there is no cross contamination of your food item.

 

 

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I had no idea that they did this. Thank you

It is more important to notify your waiter at every meal. There is a separate galley used to prepare all special dietary requests to ensure that there is no cross contamination of your food item.

 

 

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Absolutely do this along with everything else. Even if your allergy isn't severe enough for cross contamination to be an issue, there are situations where an item has an ingredient in the broth or sauce that isn't listed on the menu. We found the waiters to be knowledgeable and would advise us if something was ordered that the person with the allergy couldn't have.

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Give them lots of notice before a meal if u can, I am sensitive to mussels, on my last cruise I told the maitre de at the Lotus Garden and when the waitress came over she said all I could eat was the rice, she said everything is pretty well made off the ship and there is no way of knowing the ingredients, had they know ahead of time they would of prepared something.

Hi, I hope this helps.

I am lactose intolerant and I told my NCL reservationist about my food matter when I reserved my cabin. He advised me to email the access desk and they will send me a form mailto:accessdesk@ncl.com. I needed to provide the form 30 days prior to my sailing. I emailed the access desk and promptly received a reply with the form. I completed the form and emailed it back the same day. When I boarded the ship, I had a note in my cabin with the extension to call to go over my food matter. I called the extension and we reviewed that I couldn't have dairy and they provided me with information on the main entrees and some foods that did not contain diary. I could request special entree and desserts at that time as well. They were very accommodating. I did remind the wait staff each time I ordered that I have the dairy allergy as well. I really wanted ice cream and they were able to provide coconut milk/ice cream. yay! Here's the lovely email I received prior to my trip:

Michelle,

Thank youfor contacting the Access Desk.

Please beadvised that we are able to provide assistance for guests with foodallergies. The information provided, has been documented andforwarded to our onboard dining and medical staff.

Uponembarkation, we ask that you meet with the Restaurant Manager tofurther discuss your food allergies/dietary needs.

Please seeattached guest special request form, complete the form and return prior to yourcruise by email or fax.

Have awonderful time on your cruise!

The guestand treating physician should consider the following carefully before anycruise:

1) Thereis no Allergist available on the ship.

2)Medical conditions, when unstable and poorly controlled, are potentially lifethreatening, especially without back up.

3)These conditions should first be stabilized prior to embarking on a cruise,where a Guest may be at sea for several days without any immediate hospital andor specialist back up.

4)Prior to any travel, we strongly suggest that Guests contact their own HealthInsurance carrier to determine what benefits they carry… particularly their benefitsfor Medical Providers outside of the United States, as well as availableAir-Ambulance and Repatriation benefits. In fact, for short trips, any traveleris well advised to purchase Travel Health Insurance with defined out-of countryTreatment and Repatriation benefits… even if this coverage might be redundant.

However,we cannot assure anyone that foods can be guaranteed to be 100% safe fromcontamination with food allergens. We can, and will, make every effort tocontinue to provide our Guests with the support that they require to experienceand safe and uneventful voyage, as evidenced by the correspondence currentlytaking place

Best Regards,

Sharon Hinds| Access Coordinator

1 800-327-9020 ext 26158 | fax 305 468-2171

shinds@ncl.com

Norwegian Cruise Line Holdings®

7665 Corporate Center Drive | Miami FL 33126

Hi, I hope this helps.

I am lactose intolerant and I told my NCL reservationist about my food matter when I reserved my cabin. He advised me to email the access desk and they will send me a form mailto:accessdesk@ncl.com. I needed to provide the form 30 days prior to my sailing. I emailed the access desk and promptly received a reply with the form. I completed the form and emailed it back the same day. When I boarded the ship, I had a note in my cabin with the extension to call to go over my food matter. I called the extension and we reviewed that I couldn't have dairy and they provided me with information on the main entrees and some foods that did not contain diary. I could request special entree and desserts at that time as well. They were very accommodating. I did remind the wait staff each time I ordered that I have the dairy allergy as well. I really wanted ice cream and they were able to provide coconut milk/ice cream. yay! Here's the lovely email I received prior to my trip:

Michelle,

Thank youfor contacting the Access Desk.

Please beadvised that we are able to provide assistance for guests with foodallergies. The information provided, has been documented andforwarded to our onboard dining and medical staff.

Uponembarkation, we ask that you meet with the Restaurant Manager tofurther discuss your food allergies/dietary needs.

 

Please seeattached guest special request form, complete the form and return prior to yourcruise by email or fax.

Have awonderful time on your cruise!

 

The guestand treating physician should consider the following carefully before anycruise:

1) Thereis no Allergist available on the ship.

2)Medical conditions, when unstable and poorly controlled, are potentially lifethreatening, especially without back up.

3)These conditions should first be stabilized prior to embarking on a cruise,where a Guest may be at sea for several days without any immediate hospital andor specialist back up.

4)Prior to any travel, we strongly suggest that Guests contact their own HealthInsurance carrier to determine what benefits they carry… particularly their benefitsfor Medical Providers outside of the United States, as well as availableAir-Ambulance and Repatriation benefits. In fact, for short trips, any traveleris well advised to purchase Travel Health Insurance with defined out-of countryTreatment and Repatriation benefits… even if this coverage might be redundant.

However,we cannot assure anyone that foods can be guaranteed to be 100% safe fromcontamination with food allergens. We can, and will, make every effort tocontinue to provide our Guests with the support that they require to experienceand safe and uneventful voyage, as evidenced by the correspondence currentlytaking place

 

Best Regards,

 

 

Sharon Hinds| Access Coordinator

1 800-327-9020 ext 26158 | fax 305 468-2171

shinds@ncl.com

Norwegian Cruise Line Holdings®

7665 Corporate Center Drive | Miami FL 33126

This was so helpful! Thank you so much!

Another happy customer here. I contacted the Access Desk before sailing and had absolutely no issues on the ship. They're very good about handling food allergies! Have a great cruise!

Glad to see Sharon Hinds is still handling this. She dealt with my DH's food allergies and other medical issues and was always on top of all the communications. A great person to deal with.

We took an extended-family vacation last year on RC. My nephew is very allergic to shellfish (bad luck, being from Louisiana). A dining room manager met with his parents every evening about the next day's meals to ensure there were no problems -- and there weren't. I imagine all cruise lines deal with these issues on a daily basis; just give them plenty of notice.

Give them lots of notice before a meal if u can, I am sensitive to mussels, on my last cruise I told the maitre de at the Lotus Garden and when the waitress came over she said all I could eat was the rice, she said everything is pretty well made off the ship and there is no way of knowing the ingredients, had they know ahead of time they would of prepared something.

That wasn't our experience. One person in my group was allergic to seafood (not just shellfish) and the waiters had no problems with advising her on what she could and couldn't have. At teppanyaki they had a substitute soup because she couldn't have the miso soup and they seemed well prepared for allergies.

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Give them lots of notice before a meal if u can, I am sensitive to mussels, on my last cruise I told the maitre de at the Lotus Garden and when the waitress came over she said all I could eat was the rice, she said everything is pretty well made off the ship and there is no way of knowing the ingredients, had they know ahead of time they would of prepared something.

That wasn't our experience. One person in my group was allergic to seafood (not just shellfish) and the waiters had no problems with advising her on what she could and couldn't have. At teppanyaki they had a substitute soup because she couldn't have the miso soup and they seemed well prepared for allergies.

 

 

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That wasn't my experience either. I'm sorry that happened, buddy. The waiters at every restaurant I went to were well versed in what I could and couldn't eat. That's not the way to take care of your guests! Food allergies are pretty common--if for no reason other than their own liability you'd think they'd be very aware of what's in every dish.

So a waiter telling what you can and can't eat is enough?? This is indeed what we had as well but that limited my options big time, they don't seem to go any further then this. Shouldn't it be that they replace things that contain dairy and not just tell you on lots of things "you can't have this"

Example...

We had mash patato at Moderno and the waiter told us this contains dairy so you can't eat it, how hard is it to have mash patato without milk in it as this was known because we booked the evening before and mentioned the lactose problem. Sure you can get this when asking for it at the evening itself but again we have provided the info the evening before so why can't they think of this ?

So a waiter telling what you can and can't eat is enough?? This is indeed what we had as well but that limited my options big time, they don't seem to go any further then this. Shouldn't it be that they replace things that contain dairy and not just tell you on lots of things "you can't have this"

 

Example...

 

We had mash patato at Moderno and the waiter told us this contains dairy so you can't eat it, how hard is it to have mash patato without milk in it as this was known because we booked the evening before and mentioned the lactose problem. Sure you can get this when asking for it at the evening itself but again we have provided the info the evening before so why can't they think of this ?

I was responding to the poster who said that the waitress told him or her that they could eat only rice as there was no way to know if something had come into contact with what the poster is allergic to. I find that ridiculous. In my case, I contacted the Access Desk prior to my cruise and the waiters and waitresses were very helpful when I placed my orders. I was sharing that my experience was that the wait staff was well educated on what can and cannot be ordered from the menu if the diner has food allergies. I don't have experience in placing an order the night before (that hasn't been necessary in my case) and would think that if I had a dairy allergy and placed my order the night before, they would prepare mashed potatoes without milk.

You said they don't go further than telling you what you can and cannot eat from the menu, but that's not the experience many of the posters with food allergies have had. I've read many reports where the diner has been told to order whatever they want, and their meal would be prepared with their allergies in mind (within reason, of course)--they place the order the night before and their meal is prepared away from the main part of the gallery to prevent cross-contamination.