Posted September 20th, 2017, 09:19 AM
Please report back on your experience. We are booked on this itinerary next year.
We had an excellent cruise to the New England Islands September 9-16 onboard the American Star.
We arrived on Friday 9/8 and stayed at the Omni Providence hotel on Exchange St which could not have been more convenient to things in the city. Everything about the hotel was great. If you like seafood and are in Providence I strongly suggest the Providence Oyster Bar as the food was very good and the service even better.
A few days before the cruise we received a notice that the ship would be sailing from Fall River MA instead of Providence RI. None of the crew knew why the port was changed and we had a $68 Uber ride trying to locate it with GPS, Waze. and Google maps. After going over the bridge three times we finally found the pier was underneath the bridge. We stopped at a couple of piers where security met us and had no idea where the American Star was located until the third one happened to be it.
Our party of 4 was the first to board around 945 and we waited in the lounge for a little more than an hour until the cabins were ready. Both of our balcony cabins were on deck 2 which is super convenient to the lounge area and just a few steps down to the dining room.
In our welcome meeting we met the staff, who all turned out to be very attentive and the chef "Manny" who told us that he would try his best to make each of us gain 10lbs by the end of the cruise. Our group was pleased with the food offerings which offered lobster as a choice for 21 consecutive meals. I had lobster and cheddar omelets several mornings as well as lobster benedicts. Lobster rolls and lobster salads for lunch and whole Maine lobster or lobster and filet for dinner along with lobster bisques of all sorts.
Janelle the housekeeping manager, Jamie the hotel manager and Na Quan our room steward could not have been more accommodating.
The ship was is good shape other than the carpet showing wear in our cabins. Deck 3 had all new carpet and our deck's carpet was loaded on as we disembarked. We were the final New England Islands cruise of the season and the ship was headed to the Hudson River while the contractors replaced the carpeting.
We changed captains mid cruise as Captain Connor needed to attend a wedding and was replaced with Captain Brown. Both were very personable and I took advantage of a bridge tour with each of them.
Captain Brown sat with us at dinner one evening and asked how everything was going and we all said that we were having a great time and if we just had to complain about something it would be the pitifully slow internet access. He agreed completely and stated it had long been a thorn in the side of the crew as well and urged us to mention that on our post cruise surveys.
If I can answer any specific questions I will try to oblige you.