Hi Desiree & JohnThanks for the advice DJ62
Please keep battling on to get a full refund - I know it is onerous and having to email things across to them several times is very annoying (you can tell I feel very strongly about this). I cannot understand why the person handling your refund has a generic email address and you cannot write to them individually....
I will be lodging a formal complaint to the chairman of RCCL if I do not receive a full refund of my flights and other expenses and I would urge everyone who is struggling to get their money back to join me in this.
I have no plans of giving up on this one but the disappointment with Azamara is starting to set in once again.
Desiree & John