Passenger|escorted off Rhapsody of the Sea + dumped ''like a common criminal''.

[Bobblsc]

Kellie Poodl writes ;

"If you took the time to read my post, we actually lived through an illness and having to leave the ship in a foreign port. I have nothing but the highest praise for RCI's assistance and their display of kindness, concern and care. Loyalty has nothing to do with my opinion.

As the kids say: been there - done that. Until you have walked a mile in the moccasins of someone who has had to leave a ship because of illness, don't chalk up all of our opinions to 'loyalty'"

 

I answer. I did read your post. Indeed, in your case RCI acted correctly and did assist you very well. But the OP posted about a different occurrence.

 

The_Big_M wrote:

"Although I agree with this statement, I don't agree with your earlier one that there's nothing to suggest she's after financial gain. I'd suggest the effort required to pursue media attention and the exaggerated claims of being treated like a criminal are more than someone who's suffered a personal tragedy of their own would pursue. So, although I don't think cruise lines can do no evil, I also don't think the woman's claims on their own stand either."

 

I answer. We just don't know.

 

madforcruising wrote:

"I agree with your last sentence, so please stop the automatic siding with Ms. Collard. Have you never observed situations where individuals act with stupidity, while other individuals act with intelligence?;) "

 

I answer. I am not only not automatically siding with Ms. Collard, I am not siding with her. None of us really knows all the facts.

 

I note that dougp26364 reports a situation here in which he has less than kind words for RCI. I hope that was an isolated care of RCI's mishandling of a problem. It probably was not the usual RCI response.

 

We don't even know how accurate the published article is. With regard to the situation reported by the OP, I repeat: "This may, or may not, be the case here. I don't know. But neither does anyone else here."

 

So this is enough of this discussion. I quit.

 

Bob :cool:

[Bobblsc]

Kellie Poodl writes ;

"If you took the time to read my post, we actually lived through an illness and having to leave the ship in a foreign port. I have nothing but the highest praise for RCI's assistance and their display of kindness, concern and care. Loyalty has nothing to do with my opinion.

As the kids say: been there - done that. Until you have walked a mile in the moccasins of someone who has had to leave a ship because of illness, don't chalk up all of our opinions to 'loyalty'"

 

I answer. I did read your post. Indeed, in your case RCI acted correctly and did assist you very well. But the OP posted about a different occurrence.

 

The_Big_M wrote:

"Although I agree with this statement, I don't agree with your earlier one that there's nothing to suggest she's after financial gain. I'd suggest the effort required to pursue media attention and the exaggerated claims of being treated like a criminal are more than someone who's suffered a personal tragedy of their own would pursue. So, although I don't think cruise lines can do no evil, I also don't think the woman's claims on their own stand either."

 

I answer. We just don't know.

 

madforcruising wrote:

"I agree with your last sentence, so please stop the automatic siding with Ms. Collard. Have you never observed situations where individuals act with stupidity, while other individuals act with intelligence?;) "

 

I answer. I am not only not automatically siding with Ms. Collard, I am not siding with her. None of us really knows all the facts.

 

I note that dougp26364 reports a situation here in which he has less than kind words for RCI. I hope that was an isolated care of RCI's mishandling of a problem. It probably was not the usual RCI response.

 

We don't even know how accurate the published article is. With regard to the situation reported by the OP, I repeat: "This may, or may not, be the case here. I don't know. But neither does anyone else here."

 

So this is enough of this discussion. I quit.

 

Bob :cool:

[PhoenixCruiser]

I detect a bit of enhancement in the The Age article. Facts alone aren't normally very exciting.

 

The article quotes (with quote marks) an RCI officer who stated that Ms. Collard had to leave "the boat". Do any of us think that an officer would refer to the Rhapsody as anything other than a ship?

 

Exactly....

 

###

[PhoenixCruiser]

I detect a bit of enhancement in the The Age article. Facts alone aren't normally very exciting.

 

The article quotes (with quote marks) an RCI officer who stated that Ms. Collard had to leave "the boat". Do any of us think that an officer would refer to the Rhapsody as anything other than a ship?

 

Exactly....

 

###

[The_Big_M]

I answer. I am not only not automatically siding with Ms. Collard, I am not siding with her. None of us really knows all the facts.

 

Fair enough.

 

However, I don't believe that those you alleged were automatically siding with the cruise line were actually doing that - they were just pointing out that we don't know the facts and it's not a given that the woman's claims are entirely accurate either...

[NorbertsNiece]

That article seems to have been written by someone with little understanding of these matters.

 

I know that here in Key West, when a deceased or seriously injured passenger is brought off a cruise ship, the County M.E. and other officials require that a family member be brought ashore with them. I would imagine this is the case in most places, if not everywhere.

 

I can only speak from a personal perspective.... I cannot imagine being on a cruise with a loved one and leaving them in a hospital bed or a morgue and continuing a cruise without them. Some of the vitriol shown in other posts lacks foresight and what a fellow poster has written rings so true.... until you have walked a mile in another's shoes it's almost impossible to comment.

[temple1]

I write this without rancor, but it is the automatic siding with a cruise line which disturbs me.

 

I wrote: "True, we do not know all details, but stop your automatic siding with a cruise line management. Royal Caribbean responded: "The spokeswoman said Ms Collard ''just got up and left'.'' Perhaps this is so, but it seems a little "fishy" to me."

 

It seems to me that some long time cruisers have the tendency to think the cruise line can "do no evil." Have you never observed situations where some in an organization act with stupidity, while others in that same organization act with intelligence?

 

This may, or may not, be the case here. I don't know. But neither does anyone else here.

 

Bob :cool:

 

It seems almost any time anyone posts something positive about there cruise line of choice there are posters who come along and pounces on them for "jumping on the bandwagon." I did not see a whole hearted "the cruise line is innocent, what's the question" in the posts leading up to your first one condemning posters who questioned the ARTICLE.

 

I agree with your last sentence, so please stop the automatic siding with Ms. Collard. Have you never observed situations where individuals act with stupidity, while other individuals act with intelligence?;)

 

I have to agree, I think we have all done things in a fit of anger or emotional distress that made no sense later.

 

Fair enough.

 

However, I don't believe that those you alleged were automatically siding with the cruise line were actually doing that - they were just pointing out that we don't know the facts and it's not a given that the woman's claims are entirely accurate either...

 

What we all have been replying, except for the posters who seem to believe if we don't automatically bash RCCL we are jumping on their so called bandwagon.

[G'ma]

I write this without rancor, but it is the automatic siding with a cruise line which disturbs me.

 

I wrote: "True, we do not know all details, but stop your automatic siding with a cruise line management. Royal Caribbean responded: "The spokeswoman said Ms Collard ''just got up and left'.'' Perhaps this is so, but it seems a little "fishy" to me."

 

It seems to me that some long time cruisers have the tendency to think the cruise line can "do no evil." Have you never observed situations where some in an organization act with stupidity, while others in that same organization act with intelligence?

 

This may, or may not, be the case here. I don't know. But neither does anyone else here.

 

Bob :cool:

 

"Long time" cruisers KNOW how these type of emergencies are handled and are familiar with the procedures in place. They know that OP was not "dumped" like a "common criminal" and left to her own devices. They know that every ship has a care-type person or team that WILL offer any and all assistance. They know that every person in this situation receives ALL information needed onshore to contact the local rep for assistance.

 

"Long time" cruisers are not cheerleading - nor bashing the OP. They are saying "baloney" about most of what OP presented as being treated badly.

 

Events such as this are very stressful and can be confusing. Not everyone handles such an emergency in the same way; some are better than others in their reactions. However, short of holding the ship at dock or personally escorting OP around by the hand, ships personnel did what they could to assist.

[Bobblsc]

"Long time" cruisers KNOW how these type of emergencies are handled and are familiar with the procedures in place.

 

You may know something about the procedures which should be used' date=' but like all of us here you do not [u']know[/u] about this specific case. That has been my point all through my posts.

 

Someone has implied (but I may be misinterpreting) that I am "bashing" the cruise line. Not so. You will have to provide an actual quote to substantiate that claim.

 

Temple1, please show me where I was "condemning posters who questioned the ARTICLE."

 

The-Big-M, you commented:"... they were just pointing out that we don't know the facts and it's not a given that the woman's claims are entirely accurate either..." This is consistent with my view.

 

I have no interest in "bashing" the cruise line. My first post was titled simply "Cut the woman some slack". I own several hundred shares of RCL. I want them to do better financially. I hope the woman was treated differently than reported in the article. But like all of us here, I do not know.

 

At least there has been no "flaming" on this thread. :)

 

While we have sailed several times on Royal Caribbean and Celebrity, our next cruise is a transatlantic on HAL. We have a great price for a small suite on the Noordam. We have previously occupied one of these suites and they are very nice. I am sure you all wanted to know of our plans. :D

 

I will buy HTH insurance at final payment time, and if we have a medical problem, I will be sure to let you know how HAL handles it. ;)

 

Bob :cool:

[xpcdoojk]

I could have sworn someone said they were done with this thread. Apparently, not. :D

 

jc

[Islandbear]

Good Customer Service is all about perception. RCL could have come off the hero to this lady by just having the ships agent in the port make a few calls and follow up to see if everything was alright. Most clients don't expect things for free, they just want compassion.

 

Having worked for one of the world's largest hotel chains, I always taught the employee to simply ask "Is there anything else you need right now?", leave the discussion of refunds till after the immediate needs are taken care of. Most clients never want a refund as long as they felt you did everything you could at the time.

 

Good Business and Good Customer Service!

[Mack2]

The article seems a little dramatic...

 

It's a tenuous situation. The mother, in her 80s fell and fractured her skull... the article reports that there was bleeding in the brain.

 

That's bad. Really bad.

 

The brain is in a closed system up there. When there's bleeding inside the skull, there's no place for that blood to go. Pressure builds up in the cranium, and damage can occur.

 

Since the woman came back late to the ship, I'm surprised she didn't initially want to rush off to tend to her mom at the hospital right away. If it were an immediate family member of mine, my luggage wouldn't be on my priority list... no matter where I was.

 

Clothes can be replaced... a loved one not so easily.