Cruise Credit issues on website

[crisp1]

For anyone who had missing cruise credits. How long did it take C&A to add them after you gave them the date/ship and booking number.

[marielco]

For anyone who had missing cruise credits. How long did it take C&A to add them after you gave them the date/ship and booking number.

 

I called and gave the details two weeks ago. They have still not updated the points.

[booze brothers]

Same here. I did get an email telling me that they had received my information.

 

Not cruising till Dec. so I can wait.

[Mines]

My friend who lives in Spain said when he tries to log into C&A it tells him he must have an account to log it. He DOES have an account but it won't let him log in. :confused: Apparently there are still issues that only affect some people.

 

Gina

 

We live in Portugal. Now my C&A number is missing from my profile. Are they discriminating against Europeans or is this happening to anyone else?

[teddie]

For anyone who had missing cruise credits. How long did it take C&A to add them after you gave them the date/ship and booking number.

 

My initial email was sent on Dec 26, 2011, and the auto-generated response was received that same day. I received a personal response on January 18th, confirming that the totals were now up to date. This is correctly reflected on the website now.

 

Hope this helps,

 

Teddie

[KALCJ1]

I've had some problems as well. I waited 2 weeks to see if it was just a website issue, but when I called C&A they said my number was not valid. I questioned why as this was the same number I have had since 2004, the same number I had used when booking my cruise a month ago, and also the same number I used when changing to a balcony cabin and using a balcony discount 2 weeks ago. After much discussion I was told that they were going to issue me a new number. The next day I logged on to the website and it said I was now a gold member. I called to see what was going on and was told that the credits would eventually be replaced. I checked yesterday and the credits are now correct, however the actually cruises are not. It looks like they just entered a random ship to give me the appropriate number of credits. But, I guess this works!

[NorbertsNiece]

The missing credits from my November cruise have now been added.

[crisp1]

My initial email was sent on Dec 26, 2011, and the auto-generated response was received that same day. I received a personal response on January 18th, confirming that the totals were now up to date. This is correctly reflected on the website now.

 

Hope this helps,

 

Teddie

 

2 weeks- wow! they must really be backed up.

Thanks

[julesbeara]

Was this ever resolved?

[PeterPan]

As far as I know, this problem has been fixed.