tootielove2cruise Posted August 12, 2014 #1 Share Posted August 12, 2014 Once a cancellation occurs (within the no penalty time frame) does anyone know what Celebrity uses as a time frame for issuing refunds back into the payment account. Link to comment Share on other sites More sharing options...
deliver42 Posted August 12, 2014 #2 Share Posted August 12, 2014 I cancelled outside final payment, and it only took 4 days Link to comment Share on other sites More sharing options...
mickey89 Posted November 1, 2014 #3 Share Posted November 1, 2014 I was told to allow 7 - 14 days for refund to be processed, it is now 17days, still no refund to my account. TA rang Celebrity and they said it would be returned within another 7 - 10 days. I am absolutely disgusted, after all it is not a two bit outfit, they should be ashamed. What can little Joe do ? Link to comment Share on other sites More sharing options...
DebbieMacG Posted November 1, 2014 #4 Share Posted November 1, 2014 When a refund comes direct from Celebrity (booked with Celebrity) it usually only takes a few days, but you've booked using a TA, why aren't they refunding you? Your booking is with them. I think you might find out it's them that's causing your delay. Link to comment Share on other sites More sharing options...
jagoffee Posted November 1, 2014 #5 Share Posted November 1, 2014 When a refund comes direct from Celebrity (booked with Celebrity) it usually only takes a few days, but you've booked using a TA, why aren't they refunding you? Your booking is with them. I think you might find out it's them that's causing your delay. I am fairly certain that my Celebrity deposit via a TA goes to Celebrity. Is it different for you or do you always book direct? Link to comment Share on other sites More sharing options...
DebbieMacG Posted November 1, 2014 #6 Share Posted November 1, 2014 (edited) Of course it goes to celebrity but your contract is with your TA, delays can be caused by them and not celebrity or not just celebrity. Refunds can be quicker when not going through a third party. I would be expecting my travel agent to have refunded it themselves. There are a lot of variables here which may alter things but when I was due a refund after I'd made final payment to the TA but the celebrity final payment wasn't yet due, I was refunded on the same day by my TA. Edited November 1, 2014 by DebbieMacG Link to comment Share on other sites More sharing options...
jagoffee Posted November 2, 2014 #7 Share Posted November 2, 2014 (edited) Of course it goes to celebrity but your contract is with your TA, delays can be caused by them and not celebrity or not just celebrity. Refunds can be quicker when not going through a third party. I would be expecting my travel agent to have refunded it themselves. There are a lot of variables here which may alter things but when I was due a refund after I'd made final payment to the TA but the celebrity final payment wasn't yet due, I was refunded on the same day by my TA. Makes sense if the final payment has not actually been made to Celebrity. It must work different for my TA. As far as I can tell from my credit card summary my charges/monies never go to my TA so there is nothing for them to refund. My charges (deposit and final payment) always show has been a direct Celebrity charge. Since then the TA has to be the one to cancel the cruise they can always be a source of delay. Does your CC bill actually show a charge to your TA? And when they refunded your money does the CC show as a refund from your TA? If yes, I prefer all charges and credits being directly from Celebrity. I am always afraid that the TA might go out of business before Celebrity gets the money. Edited November 2, 2014 by jagoffee Link to comment Share on other sites More sharing options...
DebbieMacG Posted November 2, 2014 #8 Share Posted November 2, 2014 (edited) Yes when I book with a TA the deposit and final payment are paid to the TA, it's the TAs name that appears on the statement, when I booked with Celebrity it says Celebrity rather than the TA name. I wouldn't book with any TA not covered by ABTA (so you get your money back if there's an issue) but myself and at least one other person who asked about refunds are in the UK, so maybe that's why there is a difference? :) Edited November 2, 2014 by DebbieMacG Link to comment Share on other sites More sharing options...
jagoffee Posted November 2, 2014 #9 Share Posted November 2, 2014 Yes when I book with a TA the deposit and final payment are paid to the TA, it's the TAs name that appears on the statement, when I booked with Celebrity it says Celebrity rather than the TA name. I wouldn't book with any TA not covered by ABTA (so you get your money back if there's an issue) but myself and at least one other person who asked about refunds are in the UK, so maybe that's why there is a difference? :) I am US based so that would certainly explain the difference between our experiences. I know there are some TA in the US that collect the monies directly, but it is certainly uncommon. I have started to use the Tapatalk ap for CC and I missed that you were UK based. I cannot see anyway on Tapatalk to see the individual profiles like on CC. Thank you for taking the time to explain the differences. Link to comment Share on other sites More sharing options...
DebbieMacG Posted November 2, 2014 #10 Share Posted November 2, 2014 I am US based so that would certainly explain the difference between our experiences. I know there are some TA in the US that collect the monies directly, but it is certainly uncommon. I have started to use the Tapatalk ap for CC and I missed that you were UK based. I cannot see anyway on Tapatalk to see the individual profiles like on CC. Thank you for taking the time to explain the differences. No problem :) Link to comment Share on other sites More sharing options...
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