Rare MicCanberra Posted February 5, 2018 #151 Share Posted February 5, 2018 Good grief, I don't know why they are making it so hard. Link to comment Share on other sites More sharing options...
js4rq Posted February 5, 2018 #152 Share Posted February 5, 2018 Good grief, I don't know why they are making it so hard. ^^ ditto :rolleyes::rolleyes::rolleyes: Link to comment Share on other sites More sharing options...
Rare mr walker Posted February 5, 2018 #153 Share Posted February 5, 2018 .... every time I have had OBC, I have been able to use it for bingo/casino. . I have no dog in this fight and have never been on P&O, but just wondering how do you spend OBC in the casino? Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted February 5, 2018 #154 Share Posted February 5, 2018 Draw on your account where the OBC is I would presume, generally you can only collect winnings and not cash out the OBC directly, so it is pretty much money laundering with the casino taking a cut unless you are lucky. Link to comment Share on other sites More sharing options...
davoni Posted February 7, 2018 #155 Share Posted February 7, 2018 Apparently the reason I was charged $80 was that this was money spent on bingo/casino which does not come off OBC. On querying how I was supposed to know this, I was told it is on their website in the terms and conditions. Who reads through all this? I said that surely there was a better way of bringing this to people's attention and on other cruise lines including Princess who is owned by the same company, that every time I have had OBC, I have been able to use it for bingo/casino. I also asked them why was I given a final statement the last morning that showed $200 OBC, total spend including bingo/casino $199.93 with a balance of 7c credit clearly shown. Nowhere was it stated that my bill came to $80 and that this would be debited from my credit card, and nowhere did it show that I still had this $80 available in OBC. If I had know, I would have gotten a couple of photos or something to use it up. Showed the statement to a few people at my office and without exception they all read it as owing nothing the way it was presented. Needless to say after talking to a supervisor they are adamant I have to pay it - well actually they already have it. But maybe not for long hopefully - I have now lodged a payment dispute with my credit card company so we shall see what happens. Hi Datone, Just wondering, did you spend money on bingo tickets or in the casino poker machines or tables? This happened to me on a past cruise with P&O. My bingo ticket purchases came off my OBC but on the last night when I went to check my account I was told that the bingo purchases were reversed. I paid my account in cash and then had to spend the $90 OBC in the shops. Luckily for me I found this out in time on the last night. I can see how OBC can be cashed in on poker machines but bingo tickets are like purchases and cannot be cashed in. I suggested that P&O should not allow bingo/casino spends to come off OBC in the first place. I was also told that it's in the fine print. Apparently this happens quite a lot and passengers miss out on using all their OBC. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted February 7, 2018 #156 Share Posted February 7, 2018 We have never had an issue spending our OBC so haven't come across the issue. Link to comment Share on other sites More sharing options...
datone Posted February 7, 2018 Author #157 Share Posted February 7, 2018 Hi Datone, Just wondering, did you spend money on bingo tickets or in the casino poker machines or tables? This happened to me on a past cruise with P&O. My bingo ticket purchases came off my OBC but on the last night when I went to check my account I was told that the bingo purchases were reversed. I paid my account in cash and then had to spend the $90 OBC in the shops. Luckily for me I found this out in time on the last night. I can see how OBC can be cashed in on poker machines but bingo tickets are like purchases and cannot be cashed in. I suggested that P&O should not allow bingo/casino spends to come off OBC in the first place. I was also told that it's in the fine print. Apparently this happens quite a lot and passengers miss out on using all their OBC. I went to Bingo twice which was $60 and put $20 through the pokie machines. I understand what you are saying but I am going by my final statement given to me that last morning before getting off which showed a balance of 7c in credit. It is unfair to give a passenger a statement showing one thing and then find out later they have had $80 taken from their credit card. In fact, I believe it is misleading and deceptive. That is why I have lodged a dispute with my credit card company. If that doesn't work, I will look at other options such as QCAT etc. More than happy to fight this - P and O might be a big company and get away with things like this regularly but I am not going to let it rest. Link to comment Share on other sites More sharing options...
johnluland Posted February 7, 2018 #158 Share Posted February 7, 2018 This was the first year the fireworks were held on the harbour for Australia Day. Every other year they have been in Darling Harbour. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted February 7, 2018 #159 Share Posted February 7, 2018 This was the first year the fireworks were held on the harbour for Australia Day. Every other year they have been in Darling Harbour.Sent from my iPad using Forums Yes, from Circular Quay. Link to comment Share on other sites More sharing options...
Rare mr walker Posted February 7, 2018 #160 Share Posted February 7, 2018 I went to Bingo twice which was $60 and put $20 through the pokie machines. I understand what you are saying but I am going by my final statement given to me that last morning before getting off which showed a balance of 7c in credit. It is unfair to give a passenger a statement showing one thing and then find out later they have had $80 taken from their credit card. In fact, I believe it is misleading and deceptive. That is why I have lodged a dispute with my credit card company. If that doesn't work, I will look at other options such as QCAT etc. More than happy to fight this - P and O might be a big company and get away with things like this regularly but I am not going to let it rest. So you acknowledge that you 'spent' the $80 (thinking it was 'free money') & your beef is that the charges didn't appear on the final statement, before being charged to the cc you authorised them to settle your charges with. Not sure what your cause of action would be in this case. I accept it would be annoying that you thought your were spending their money when in fact you spent yours, and worse still, if I am interpreting correctly, you left them money that they gave you to spend & you didn't. Good luck with it. Link to comment Share on other sites More sharing options...
Rare mr walker Posted February 7, 2018 #161 Share Posted February 7, 2018 We have never had an issue spending our OBC so haven't come across the issue. Same here. Guess we both either don't get enough (any) OBC or spend too much, or both :) Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted February 8, 2018 #162 Share Posted February 8, 2018 Same here. Guess we both either don't get enough (any) OBC or spend too much, or both :) For us it is both, only once have we never spent all of the OBC and that was because we purchased extra on purpose so it was refundable. Link to comment Share on other sites More sharing options...
datone Posted February 8, 2018 Author #163 Share Posted February 8, 2018 So you acknowledge that you 'spent' the $80 (thinking it was 'free money') & your beef is that the charges didn't appear on the final statement, before being charged to the cc you authorised them to settle your charges with. Not sure what your cause of action would be in this case.I accept it would be annoying that you thought your were spending their money when in fact you spent yours, and worse still, if I am interpreting correctly, you left them money that they gave you to spend & you didn't. Good luck with it. My "beef" is with the way the final statement was presented. When you have one column showing the credits (in this case $200.00) and alongside it the debits column (showing $199.93) and the balance at the bottom showing 7c in credit then most people would assume that this is what it is. To be correct the balance should have shown $80 as owing and to be debited from the credit card on file. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted February 8, 2018 #164 Share Posted February 8, 2018 I would agree. Link to comment Share on other sites More sharing options...
datone Posted February 8, 2018 Author #165 Share Posted February 8, 2018 I would agree. Thank you. Link to comment Share on other sites More sharing options...
js4rq Posted February 15, 2018 #166 Share Posted February 15, 2018 (edited) I decided to send yet another email last weekend and the Guest service manager apologised for the length of delay and advised that they would be contacting all passengers affected this week. Edited February 15, 2018 by js4rq Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted February 15, 2018 #167 Share Posted February 15, 2018 I decided to send yet another email last weekend and the Guest service manager apologised for the length of delay and advised that they would be contacting all passengers affected this week. Sounds like some action at least. I don't want to get your hopes up but it may be a blanket statement with a gesture of future cruise credit or obc. Link to comment Share on other sites More sharing options...
js4rq Posted February 16, 2018 #168 Share Posted February 16, 2018 I am pleased to say P&O has offered a token gesture of goodwill, which we have gladly accepted. Best of luck Datone with your credit card disputes. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted February 16, 2018 #169 Share Posted February 16, 2018 I am pleased to say P&O has offered a token gesture of goodwill, which we have gladly accepted. Best of luck Datone with your credit card disputes. Excellent, glad it has been resolved to your satisfaction.:D Link to comment Share on other sites More sharing options...
datone Posted February 16, 2018 Author #170 Share Posted February 16, 2018 I am pleased to say P&O has offered a token gesture of goodwill, which we have gladly accepted. Best of luck Datone with your credit card disputes. Good to hear that. At this stage I have been offered $80 OBC on a future P and O cruise within the next 12 months. I have declined this because it is very unlikely I will cruise P and O again. What I have done is to ask them to apply it to a Princess cruise as they are owned by the same company. Probably a bit cheeky but will see what they come back with. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted February 16, 2018 #171 Share Posted February 16, 2018 Good to hear that. At this stage I have been offered $80 OBC on a future P and O cruise within the next 12 months. I have declined this because it is very unlikely I will cruise P and O again. What I have done is to ask them to apply it to a Princess cruise as they are owned by the same company. Probably a bit cheeky but will see what they come back with. Good luck.:D Link to comment Share on other sites More sharing options...
js4rq Posted February 16, 2018 #172 Share Posted February 16, 2018 Good to hear that. At this stage I have been offered $80 OBC on a future P and O cruise within the next 12 months. I have declined this because it is very unlikely I will cruise P and O again. What I have done is to ask them to apply it to a Princess cruise as they are owned by the same company. Probably a bit cheeky but will see what they come back with. Keep us updated :D Link to comment Share on other sites More sharing options...
js4rq Posted March 8, 2018 #173 Share Posted March 8, 2018 Good to hear that. At this stage I have been offered $80 OBC on a future P and O cruise within the next 12 months. I have declined this because it is very unlikely I will cruise P and O again. What I have done is to ask them to apply it to a Princess cruise as they are owned by the same company. Probably a bit cheeky but will see what they come back with. Just curious as to how you got on with P&O? ;) Link to comment Share on other sites More sharing options...
datone Posted March 8, 2018 Author #174 Share Posted March 8, 2018 Just curious as to how you got on with P&O? ;) They have not bothered to reply so credit card dispute lodged on 22 February so will see what happens with that. Link to comment Share on other sites More sharing options...
js4rq Posted March 8, 2018 #175 Share Posted March 8, 2018 They have not bothered to reply so credit card dispute lodged on 22 February so will see what happens with that. :rolleyes::( And so it continues.... Good luck! Link to comment Share on other sites More sharing options...
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