js4rq Posted January 18, 2018 #76 Share Posted January 18, 2018 I heard from P&o today and while they aren't offering OBC, they are offering us a full refund. Unfortunately cancelling isn't an option, as flights have already been booked and we have been counting down the days since early last year. ;) Link to comment Share on other sites More sharing options...
Aus Traveller Posted January 18, 2018 #77 Share Posted January 18, 2018 I heard from P&o today and while they aren't offering OBC, they are offering us a full refund. Unfortunately cancelling isn't an option, as flights have already been booked and we have been counting down the days since early last year. ;) Several other passengers have received $100 OBC. They didn't get that offer from the first person they spoke to. The matter had to be referred up the line. Whether you get the OBC or not, I am sure you will enjoy your cruise. Link to comment Share on other sites More sharing options...
js4rq Posted January 18, 2018 #78 Share Posted January 18, 2018 Thank you! We are looking forward to the cruise. I replied back to the email sent by the Guest service manager earlier, just waiting for a response. Would you suggest giving P&o a call and asking to speak to a manager? Link to comment Share on other sites More sharing options...
Aus Traveller Posted January 18, 2018 #79 Share Posted January 18, 2018 Thank you! We are looking forward to the cruise. I replied back to the email sent by the Guest service manager earlier, just waiting for a response. Would you suggest giving P&o a call and asking to speak to a manager? Definitely phone them. I don't believe you will get anywhere by email. Explain how disappointed you are, but that with flights etc. booked, you don't want to cancel. Ask if they can provide something as a goodwill gesture for the change of plans. As I mentioned, be prepared that someone more senior will have to phone you back. Best of luck. Link to comment Share on other sites More sharing options...
js4rq Posted January 18, 2018 #80 Share Posted January 18, 2018 Thanks for that. I gave P&O a call yesterday and someone from the head office will get in touch today or Monday! :) Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 18, 2018 #81 Share Posted January 18, 2018 Thanks for that. I gave P&O a call yesterday and someone from the head office will get in touch today or Monday! :) In that case, I think you will get the offer made, good luck and enjoy.:D Link to comment Share on other sites More sharing options...
Aus Traveller Posted January 18, 2018 #82 Share Posted January 18, 2018 Thanks for that. I gave P&O a call yesterday and someone from the head office will get in touch today or Monday! :) Good job! You are likely to hear from them today. They seem to be calling back very quickly. Link to comment Share on other sites More sharing options...
js4rq Posted January 19, 2018 #83 Share Posted January 19, 2018 I haven't heard anything yet, but they are open until 9pm anyhow! I will keep you guys updated :) Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 19, 2018 #84 Share Posted January 19, 2018 I haven't heard anything yet, but they are open until 9pm anyhow! I will keep you guys updated :) Cheers. Link to comment Share on other sites More sharing options...
Pushka Posted January 20, 2018 #85 Share Posted January 20, 2018 I think the bright lights of the ships would detract from the experience. They look very large in the harbours. That of course doesn’t excuse P&O for the misrepresentation Link to comment Share on other sites More sharing options...
Aus Traveller Posted January 20, 2018 #86 Share Posted January 20, 2018 I think the bright lights of the ships would detract from the experience. They look very large in the harbours. That of course doesn’t excuse P&O for the misrepresentation I don't believe that P&O would have deliberately misrepresented the plan for Australia Day. That would have been very dumb and very poor business practice because it was bound to cause upset to many passengers with the company having to refund some fares and give OBC. It is pretty obvious that when the Australia Day Council and the local authorities made their plans for the fireworks, they decided they did not want any ships in the harbour. I seem to recall that a few months ago there was an announcement of changes to the plans for the fireworks for this year's Australia Day. This resulted in P&O's permission to anchor in the harbour being withdrawn. Link to comment Share on other sites More sharing options...
gbenjo Posted January 20, 2018 #87 Share Posted January 20, 2018 I don't believe that P&O would have deliberately misrepresented the plan for Australia Day. That would have been very dumb and very poor business practice because it was bound to cause upset to many passengers with the company having to refund some fares and give OBC. It is pretty obvious that when the Australia Day Council and the local authorities made their plans for the fireworks, they decided they did not want any ships in the harbour. I seem to recall that a few months ago there was an announcement of changes to the plans for the fireworks for this year's Australia Day. This resulted in P&O's permission to anchor in the harbour being withdrawn. So if the decision to was a made a few months ago why has P&O only JUST announced the changes..hmm.... oh yeh ..if they announced it a few months ago the would not have sold as many cabins...much cheaper to give the "whingers" who ask , a $100 OBC (which would probably cost P&O $50 if that) Link to comment Share on other sites More sharing options...
Aus Traveller Posted January 20, 2018 #88 Share Posted January 20, 2018 So if the decision to was a made a few months ago why has P&O only JUST announced the changes..hmm.... oh yeh ..if they announced it a few months ago the would not have sold as many cabins...much cheaper to give the "whingers" who ask , a $100 OBC (which would probably cost P&O $50 if that) We still don't know when P&O were definitely advised that their ships could not be in the harbour. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 20, 2018 #89 Share Posted January 20, 2018 I wouldn't be surprised if there was some legal wrangling going on in the meantime. Link to comment Share on other sites More sharing options...
Aus Traveller Posted January 20, 2018 #90 Share Posted January 20, 2018 I wouldn't be surprised if there was some legal wrangling going on in the meantime. I agree with that. It's likely P&O were in serious discussions on this matter before the axe fell. If this is the case, it is reasonable that they would not have advised passengers until the final decision was made. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 20, 2018 #91 Share Posted January 20, 2018 And seeking some sort of compensation from the Australian day council or whoever, as they are responsible for revoking the permission. Link to comment Share on other sites More sharing options...
NSWP Posted January 21, 2018 #92 Share Posted January 21, 2018 And seeking some sort of compensation from the Australian day council or whoever, as they are responsible for revoking the permission. Which is the NSW Government, be like getting blood out of a stone.:( Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 21, 2018 #93 Share Posted January 21, 2018 Which is the NSW Government, be like getting blood out of a stone.:( Not if contracts were signed that were then reneged on. Then the money will be flowing. Link to comment Share on other sites More sharing options...
Scanorama Posted January 21, 2018 #94 Share Posted January 21, 2018 A poster at my local train station advises passengers that the fireworks on Australia Day has been relocated from Darling Harbour to Circular Quay this year, could this be the reason why cruise ships are no longer permitted to anchored in the harbour? P.S. I have never been to the city on Australia Day, and didn't realise the fireworks was never at Circular Quay before. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 21, 2018 #95 Share Posted January 21, 2018 A poster at my local train station advises passengers that the fireworks on Australia Day has been relocated from Darling Harbour to Circular Quay this year, could this be the reason why cruise ships are no longer permitted to anchored in the harbour? P.S. I have never been to the city on Australia Day, and didn't realise the fireworks was never at Circular Quay before. Correct, that is the reason, the real question was why was the decision made so late. Link to comment Share on other sites More sharing options...
NSWP Posted January 21, 2018 #96 Share Posted January 21, 2018 Correct, that is the reason, the real question was why was the decision made so late. Someone has stuffed up.:evilsmile: Link to comment Share on other sites More sharing options...
Hawka Posted January 21, 2018 #97 Share Posted January 21, 2018 Cannot see how fireworks going off high in the sky could be blocked by a ship moored at sea level and in the middle of the harbour. We were on the Pacific Eden for Australia Day last year ( and don't change it from Jan 26th to please a few whingers ��)and the fireworks were a pretty disappointing display. was thinking of that too fireworks up in the sky last i saw them and if you know there is a ship there find a spot with out a ship in front of you anyway no offense to anyone , i would not care i would find a spot watch the fireworks and enjoy it all , there is so much to watch even if the ships not there you would miss stuff anyway :cool: Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted January 21, 2018 #98 Share Posted January 21, 2018 Some people may prefer to see the barge with the firework on it so they don't get a sore neck. :p Link to comment Share on other sites More sharing options...
Hawka Posted January 21, 2018 #99 Share Posted January 21, 2018 Some people may prefer to see the barge with the firework on it so they don't get a sore neck. :p true that could be it Link to comment Share on other sites More sharing options...
The_Big_M Posted January 21, 2018 #100 Share Posted January 21, 2018 Not if contracts were signed that were then reneged on. Then the money will be flowing. Maybe, maybe not. Wouldn't be the first time even if a contract was signed... but in this case I doubt there was a contract. Link to comment Share on other sites More sharing options...
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