A Bit Peeved with Holland America.....

[sail7seas]

On 5/28/2019 at 6:38 PM, Taters said:

What is the Mariner Society phone number?  They did not give me my Suite bonus credits for my 16 night transatlantic on Zuiderdam in April/May.  I emailed them 3 weeks ago and haven't heard back from them.

 

Thanks!

 

 

1-800-547-9139

 

 

 

 

[sail7seas]

On 6/20/2019 at 12:21 PM, Roz said:

Hallelujah and pass the collection plate!  😊  My phone call yesterday must have done something, because this morning my account is showing 188 days (up from 184 yesterday), so I'm only 12 away from being a 4 star Mariner.

 

Roz

 

Hoorah!    Yea, Roz..    I'm happy that is getting resolved.  🙂

 

sail.noordam@gmail.com

 

 

 

 

 

 

 

[canadianbear]

Glad it finally was resolved Roz.  What a LONG wait for that.  Now you can keep booking cruises and that free laundry etc will be yours very soon!! 

[Roz]

Follow up......on Monday, July 8 I received the following email:

 

Dear Roz,

 

Thank you for your recent correspondence with Holland America Line. We apologize that an unexpected increase in email inquiries resulted in a delayed response time.

Our system put all of your onboard spending on your first booking, XXXXXX. You received 2 bonus days on your Mariner profile, XXXXXXXXX.

 

Thank you for contacting Holland America Line. Please feel free to contact us if we may be of additional assistance or visit us online.  We look forward to welcoming you onboard in the near future!

 

Kind Regards,

 

Arjean

Mariner Society

Holland America Line

800-547-9139

206-626-7359

Monday-Friday 8:00am – 5:00pm PST

Savor the Journey

 

On one hand, at least they took the time to respond.  On the other hand, the reason they give is bogus.  It doesn't matter if they put my onboard spending on the first cruise or the second cruises or both cruises, it was the same amount.  

 

Roz

 

Edited July 14, 2019 by Roz

[tkwbear]

What is the email address for the Mariner Society? I prefer to write than call.

[sail7seas]

I've not written Mariners Society for  a long time but  would try:  MarinersSociety@hollandamerica.com

 

 

 

 

 

sail,noordam@gmail.com

[1ANGELCAT]

2 hours ago, tkwbear said:

What is the email address for the Mariner Society? I prefer to write than call.

mariner_society@hollandamerica.com is the address I’ve used and received response from.

[DeeniEncinitas]

1 hour ago, sail7seas said:

I've not written Mariners Society for  a long time but  would try:  MarinersSociety@hollandamerica.com

 

 

 

 

 

sail,noordam@gmail.com

Sails is correct!!

I to have communicated this way and have gotten a fast response.

Denise😊

[tkwbear]

Thanks for the email address.

 

I was going to write them to complain about the lack of a cooking class for 5 star Mariners on my recent Maasdam sailing. I was told on board that they don't do that on the EXC ship, and no alternative was available.

 

However, I see it is gone from the list of 5 star benefits for all sailings now. It used to be great, with the meal you prepared served in the Pinnacle with wine, then ATK came in. The class went up a notch, except you got a plastic bowl of the food with water or coffee. Then they became repetitive. On the larger ships they began to use the excuse that there were too many 5 star Mariners aboard, so it became a demo. In February on the Eurodam, it was literally watching the chef spread chocolate icing on a flat cake. We all got a piece but with nothing to drink.

 

I guess they need to save money to send to Oprah.

 

https://www.hollandamerica.com/en_US/mariner-society.html

[sail7seas]

sINCE THE inaugural, has Anyone here heard a single mention from or about Oprah  in conndction to HAL and the ships? I have not   heard a  'peep'.

 

I seriously doubt any  of us will be seeing her on any HAL ships in the  nearor  distant    future.   .  🙂  LOL

 

 

 

[tkwbear]

There are programs almost daily from the O Magazine, which is hers. Also the infamous Oprah's Reading Room where guests are given books recommended by Oprah. They have meetings where they discuss the books.

 

Last year on the Konigsdam there was a large presence in the shops, but most of the stuff was on the bargain tables by the end of the cruise.

[sail7seas]

Roz,

After all this time I just found my  way back to this thread.  By Now, I sure hope they have corrected your Mariner  record and gave you  the credits for on board spending.  

 

 

If so, how long did it take?

 

 

 

 

 

 

 

Edited October 27, 2019 by sail7seas

[sail7seas]

How lucky was I  to not hear a murmer re:  "O" during my two cruises in the spring?  !.