Nataly1982 Posted August 25, 2021 #1 Share Posted August 25, 2021 Hi, Sailing on 15-Sep on Epic from Rome. I completed the first part of check in a few days ago. Today is T-21 and I attempted to complete last section (7-Health&safety) with no success. I registered with external covid tester (got email with QR code), selected arrival time, watched video but when I hit Save&Continue nothing happens. Tried in IE, Chrome, Safari and Firefox on mobile app and on computer. Same issue each time. Edocs are not available to download as check in is not complete. I called CS already and the they advised it’s an IT glitch which should get fixed in 24-48 hrs. Does anyone else experience similar issue please? Many thanks Link to comment Share on other sites More sharing options...
greg2014 Posted August 25, 2021 #2 Share Posted August 25, 2021 We are cruising also on Epic 15-Sep. We have exactly the same problem. I hope 21 days is enough to solve it by NCL 🙂 1 Link to comment Share on other sites More sharing options...
Nataly1982 Posted August 25, 2021 Author #3 Share Posted August 25, 2021 18 minutes ago, greg2014 said: We are cruising also on Epic 15-Sep. We have exactly the same problem. I hope 21 days is enough to solve it by NCL 🙂 Glad we are at least not the only ones 😄🙈 Link to comment Share on other sites More sharing options...
Sarakmom Posted August 25, 2021 #4 Share Posted August 25, 2021 Same issue here - I just chatted with a NCL rep - was told to go by the time on the edocs/boarding pass that I downloaded and not to worry about what online check in shows now. Link to comment Share on other sites More sharing options...
Nataly1982 Posted August 25, 2021 Author #5 Share Posted August 25, 2021 We managed to check in now, it says 100%, edocs not available yet, but I recon this is not an issue. Link to comment Share on other sites More sharing options...
OurAnniversary25 Posted August 25, 2021 #6 Share Posted August 25, 2021 I contacted tech support for my September 13 cruise. My edocs were available after they worked their magic. Link to comment Share on other sites More sharing options...
Nataly1982 Posted August 25, 2021 Author #7 Share Posted August 25, 2021 1 hour ago, OurAnniversary25 said: I contacted tech support for my September 13 cruise. My edocs were available after they worked their magic. Thanks, will call them today. Link to comment Share on other sites More sharing options...
gknep Posted August 25, 2021 #8 Share Posted August 25, 2021 I had checked in for my Sept 11 cruise at the 21 day to go mark and got my edocs. This morning my check in status had reverted to 86%. I too called NCL and was told not to worry about it, they were working on it. A couple hours later and all it back to the way it was. Now just waiting to see if they accept any of the upgrade bids I submitted. Link to comment Share on other sites More sharing options...
MoCruiseFan Posted August 28, 2021 #9 Share Posted August 28, 2021 On 8/25/2021 at 8:30 AM, Nataly1982 said: Does anyone else experience similar issue please? No because I do not use second rate browsers like Chrome or Safari or third rate computers like anything Apple. 🙂 Link to comment Share on other sites More sharing options...
Nataly1982 Posted August 28, 2021 Author #10 Share Posted August 28, 2021 44 minutes ago, MoCruiseFan said: No because I do not use second rate browsers like Chrome or Safari or third rate computers like anything Apple. 🙂 Oh, so the travel agents checks you in. 1 1 Link to comment Share on other sites More sharing options...
bondkjs Posted August 29, 2021 #11 Share Posted August 29, 2021 Not sure if correct but I heard you might have to sign on twice to check back for any health updates and thats why your not getting the green check mark for you have to read and agree to the health info 15+ days before the cruise and a second time 4-5 days before the cruise. Someone can correct me if thats wrong info but maybe thats why its not working.... Link to comment Share on other sites More sharing options...
CruizinKittie40 Posted August 30, 2021 #12 Share Posted August 30, 2021 I'm having the same issue for my cruise oct 17. Does this have to be complete to pick your check in time?? Link to comment Share on other sites More sharing options...
Nataly1982 Posted August 30, 2021 Author #13 Share Posted August 30, 2021 14 minutes ago, CruizinKittie40 said: I'm having the same issue for my cruise oct 17. Does this have to be complete to pick your check in time?? I’m afraid so. My husband kept trying every hour or so and at one point it just worked. Good luck. Link to comment Share on other sites More sharing options...
CruizinKittie40 Posted August 30, 2021 #14 Share Posted August 30, 2021 2 minutes ago, Nataly1982 said: I’m afraid so. My husband kept trying every hour or so and at one point it just worked. Good luck. uggghh thanks Link to comment Share on other sites More sharing options...
SkeeterPilot Posted August 30, 2021 #15 Share Posted August 30, 2021 27 minutes ago, CruizinKittie40 said: I'm having the same issue for my cruise oct 17. Does this have to be complete to pick your check in time?? You can't finish the checkin process until you are within 21 days of your sailing. That being said, Saturday was our 21 day mark. Even after fully completing the checkin process I was unable to print the e-docs. I opened a chat session on the NCL website and they were able to fix the problem. 1 Link to comment Share on other sites More sharing options...
libtrek Posted August 30, 2021 #16 Share Posted August 30, 2021 I too had to call tech support to release my cruise documents. Link to comment Share on other sites More sharing options...
CruizinKittie40 Posted August 30, 2021 #17 Share Posted August 30, 2021 1 hour ago, SkeeterPilot said: You can't finish the checkin process until you are within 21 days of your sailing. That being said, Saturday was our 21 day mark. Even after fully completing the checkin process I was unable to print the e-docs. I opened a chat session on the NCL website and they were able to fix the problem. thanks so much! Link to comment Share on other sites More sharing options...
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