garymfreedman Posted October 11, 2021 #1 Share Posted October 11, 2021 Virgin is full of incompetent people!!.. After getting an email from them, after I asked about the band, and they said it should arrive before I leave-The app now says i will be collecting it at the port. AND THEY DID NOT EVEN COMMUNICATE THAT WITH ME. They are the most horrible company ever at communicating with their customers... 1 Link to comment Share on other sites More sharing options...
Rare sid_9169 Posted October 11, 2021 #2 Share Posted October 11, 2021 7 minutes ago, garymfreedman said: Virgin is full of incompetent people!!.. After getting an email from them, after I asked about the band, and they said it should arrive before I leave-The app now says i will be collecting it at the port. AND THEY DID NOT EVEN COMMUNICATE THAT WITH ME. They are the most horrible company ever at communicating with their customers... They also said mine would be picked up at the port, and then it arrived in my mailbox a few days before I left... Link to comment Share on other sites More sharing options...
garymfreedman Posted October 11, 2021 Author #3 Share Posted October 11, 2021 Just now, sid_9169 said: They also said mine would be picked up at the port, and then it arrived in my mailbox a few days before I left... @sid_9169I told them I was traveling the week before the voyage and would not be home before we board-They told me, don't worry, IF it does not arrive at your house in time, get it at the port-But the app says, PICK IT UP AT THE PORT, and it asked me to set a pin... AAAAHHHHHHHHHHHH Link to comment Share on other sites More sharing options...
twodjs Posted October 11, 2021 #4 Share Posted October 11, 2021 Set the pin on the app and just chill or you're gonna have a heart attack before you ever get on the ship. If you don't get the band before you leave, they have plenty of them at the port and it takes about 10 seconds to assign it to you when you check in. We got ours there. Easy! I agree - glitchy app but the ship is amazing! 4 Link to comment Share on other sites More sharing options...
garymfreedman Posted October 12, 2021 Author #5 Share Posted October 12, 2021 1 hour ago, twodjs said: Set the pin on the app and just chill or you're gonna have a heart attack before you ever get on the ship. If you don't get the band before you leave, they have plenty of them at the port and it takes about 10 seconds to assign it to you when you check in. We got ours there. Easy! I agree - glitchy app but the ship is amazing! You're right... I have ADHD.... Link to comment Share on other sites More sharing options...
sarakenny Posted October 12, 2021 #6 Share Posted October 12, 2021 Mine got lost in the mail. So they had one for me at the port. Not an issue at all 1 Link to comment Share on other sites More sharing options...
Teacherloves2Cruise Posted October 19, 2021 #7 Share Posted October 19, 2021 On 10/11/2021 at 5:51 PM, garymfreedman said: @sid_9169I told them I was traveling the week before the voyage and would not be home before we board-They told me, don't worry, IF it does not arrive at your house in time, get it at the port-But the app says, PICK IT UP AT THE PORT, and it asked me to set a pin... AAAAHHHHHHHHHHHH If this is a big deal to you, then you are a blessed person to have such a trouble free life. 2 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now