NCL refund processing times currently

[Cruise Gopher]

Does anyone have any datapoints they can share with how long a refund took to credit back to your credit card after you canceled a reservation? I canceled one 8 days ago and it has not hit yet. Back in June when I canceled one it took 7 days. 

Edited October 21, 2021 by Cruise Gopher

[RRSeeker]

I cancelled a dining package on 10/16 and it has not been returned yet.  I didn't want to cancel, I just wanted to change from 2 to 4 meals but they said it can not be done.  When I pay them they take the money out of my account before I even get off the phone.  I assume they are in no hurry to issue refunds.  I refuse to rebook the dining again until my funds have been returned.

[WarfRatWA]

16 minutes ago, Cruise Gopher said:

Does anyone have any datapoints they can share with how long a refund took to credit back to your credit card after you canceled a reservation? I canceled one 8 days ago and it has not hit yet. Back in June when I canceled one it took 7 days. 

I've cancelled 3 cruises in the last few months, in all cases it took between 10-16 working days for the refunds to post.  These refunds were all before my final pay date.

[kamikazii]

We cancelled to rebook (better deal through a travel agent) back in June and it took 2 weeks to get the $ back. Which, to be fair, is what the NCL rep told me on the phone, to expect the refund within 15-30 days. 

[MoCruiseFan]

No matter when ANY merchant process a refund on their end, the CC company can take up to THREE billing cycles to post the refund to your account.

[Cruise Gopher]

2 hours ago, MoCruiseFan said:

No matter when ANY merchant process a refund on their end, the CC company can take up to THREE billing cycles to post the refund to your account.

That almost NEVER happens in these modern times. 

[MoCruiseFan]

35 minutes ago, Cruise Gopher said:

That almost NEVER happens in these modern times. 

 

It happens frequently enough that is still relevant, factually accurate, and worth mentioning in this discussion.

[suz1607]

I am having a problem getting refund as well

[suz1607]

I have to have surgery and can't go on cruise. I would like to rebook for later but will not until I receive refund

[MoCruiseFan]

On 10/21/2021 at 8:21 AM, Cruise Gopher said:

Does anyone have any datapoints they can share with how long a refund took to credit back to your credit card after you canceled a reservation? I canceled one 8 days ago and it has not hit yet. Back in June when I canceled one it took 7 days. 

 

 

On 10/21/2021 at 5:23 PM, Cruise Gopher said:

That almost NEVER happens in these modern times. 

 

Except when it does.

[ChiefMateJRK]

7 days.  It's like clockwork.

[CherWolf]

I was notified on 11/10/21 that the 11/14 Encore sailing was cancelled.  I received a full refund on 11/13.

[BermudaBound2014]

Well if this thread shows anything, it's that there is not consistency in how long NCL takes to refund. In this one VERY small sample we have dates ranging from 3 days to over a month without a refund yet.

 

 

1 hour ago, CherWolf said:

I was notified on 11/10/21 that the 11/14 Encore sailing was cancelled.  I received a full refund on 11/13.

 

15 hours ago, ChiefMateJRK said:

7 days.  It's like clockwork.

 

On 10/21/2021 at 11:47 AM, kamikazii said:

We cancelled to rebook (better deal through a travel agent) back in June and it took 2 weeks to get the $ back. 

 

On 10/21/2021 at 8:40 AM, WarfRatWA said:

I've cancelled 3 cruises in the last few months, in all cases it took between 10-16 working days for the refunds to post. 

 

On 10/21/2021 at 8:28 AM, RRSeeker said:

I cancelled a dining package on 10/16 and it has not been returned yet.  

 

 

[Cruise Gopher]

Mine took two full weeks. 

[MoCruiseFan]

On 11/15/2021 at 12:31 AM, ChiefMateJRK said:

7 days.  It's like clockwork.

 

Even a broken clock is right twice a day