NCL onboard gift

[drewdrewcruiser]

I purchased a gift of OBC for my friends thru the NCL website.  They are on board now and haven't received anything about it in their cabin.  Does anyone with experience with this know when the gifts are distributed?

[Shellbelle28]

Have they checked their on board account? I had a gift of credit and I saw it on my account and listed in my "amenities" in my Cruse summary on line. 

[hawkeyetlse]

There's usually a card waiting for them in the cabin, but the OBC should appear automatically on their account on the first day. If there's still nothing tomorrow, tell them to go to guest services with the confirmation.

[drewdrewcruiser]

35 minutes ago, Shellbelle28 said:

Have they checked their on board account? I had a gift of credit and I saw it on my account and listed in my "amenities" in my Cruse summary on line. 

Nothing in onboard account that can be seen on the tv.

[drewdrewcruiser]

31 minutes ago, hawkeyetlse said:

There's usually a card waiting for them in the cabin, but the OBC should appear automatically on their account on the first day. If there's still nothing tomorrow, tell them to go to guest services with the confirmation.

That's what I thought would happen, too.  I'll tell them to go to guest services if they don't see it tomorrow.

[shof515]

when did they board? i had OBC in the past take a day or two to post to my account

[drewdrewcruiser]

29 minutes ago, shof515 said:

when did they board? i had OBC in the past take a day or two to post to my account

They boarded today.

[mking8288]

Usually, should be waiting in an enclosed envelope, placed in their stateroom on embarkation day but ... sometimes, not show up until Day 2 unless it was "lost" or delivered to another stateroom incorrectly.  As others said, go to Guest Services on Day 2 when they aren't as busy, mid/late morning or afternoon and check - if you have a confirmation email or e-receipt, forward that to the party being gifted to trace it as a point of reference.  

 

Once it is posted & credited against their onboard account, it can be applied & used to offset (most) charges ... until the morning of disembarkation (and, hopefully & most likely ... resolved and corrected before that - lines at Guest Services get crazy long as it get closer to disembarkation - folks with all kinds of (unresolved) billing issues & charges will be standing in line.  

 

Onboard charges, debits & credits, adjustments, etc. are typically updated late night and should be reflected in the NCL mobile app or interactive stateroom (TV) account via the remote control - scroll thru the menu options.  

[RumRunner2021]

I'll just go ahead and state the obvious.  Next time, maybe just give them cash or an NCL gift card?