Penalty on Future Cruise Credit??!!??

[dkny330]

Finally got our future cruise credit 60 days later after I called and asked where it was. We did not get the full amount back (short $800), even though we cancelled 48 hours in advance. There was something in the email that said "Please know, your credit is based on the penalty amount held on your cancelled reservation". 

 

Am I missing something? I thought it was the full amount you paid (minus the taxes) that gets applied as future cruise credit! And if anyone has a direct number to call to service department that would be great. Thanks!

[jwlane]

1 hour ago, dkny330 said:

your credit is based on the penalty amount

Their terminology is very confusing.  They use "penalty" to denote the portion they owe you, vs. something being deducted.  That said, their FCC accounting takes FOREVER and is very confusing.

[Pickels]

2 hours ago, jwlane said:

Their terminology is very confusing.  They use "penalty" to denote the portion they owe you, vs. something being deducted.  That said, their FCC accounting takes FOREVER and is very confusing.

Having issued FCCs was the worst business policy ever instituted! 

[wrk2cruise]

Any chance the canceled sailing was a Lift & Shift which was moved after final payment date of the original sailing??

[dkny330]

On 2/14/2022 at 2:52 PM, Pickels said:

Having issued FCCs was the worst business policy ever instituted! 

Correct on the terminology being confusing! Heard back and they said it was a standard line in the email/letter. All good and have my full FCC! Thanks!

[LGW59]

On 2/14/2022 at 2:52 PM, Pickels said:

Having issued FCCs was the worst business policy ever instituted! 

you should teach a drama class

[Pickels]

8 hours ago, LGW59 said:

you should teach a drama class

 

8 hours ago, LGW59 said:

you should teach a drama class

will you be attending?