Jump to content

Penalty on Future Cruise Credit??!!??


dkny330
 Share

Recommended Posts

Finally got our future cruise credit 60 days later after I called and asked where it was. We did not get the full amount back (short $800), even though we cancelled 48 hours in advance. There was something in the email that said "Please know, your credit is based on the penalty amount held on your cancelled reservation". 

 

Am I missing something? I thought it was the full amount you paid (minus the taxes) that gets applied as future cruise credit! And if anyone has a direct number to call to service department that would be great. Thanks!

Link to comment
Share on other sites

1 hour ago, dkny330 said:

your credit is based on the penalty amount

Their terminology is very confusing.  They use "penalty" to denote the portion they owe you, vs. something being deducted.  That said, their FCC accounting takes FOREVER and is very confusing.

Link to comment
Share on other sites

2 hours ago, jwlane said:

Their terminology is very confusing.  They use "penalty" to denote the portion they owe you, vs. something being deducted.  That said, their FCC accounting takes FOREVER and is very confusing.

Having issued FCCs was the worst business policy ever instituted! 

Link to comment
Share on other sites

On 2/14/2022 at 2:52 PM, Pickels said:

Having issued FCCs was the worst business policy ever instituted! 

Correct on the terminology being confusing! Heard back and they said it was a standard line in the email/letter. All good and have my full FCC! Thanks!

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • Hurricane Zone 2024
      • Cruise Insurance Q&A w/ Steve Dasseos of Tripinsurancestore.com June 2024
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...