How long to get your refund if you tested positive right before your cruise?

[SandyR5]

Unfortunately, I tested positive before we were leaving for Amsterdam for our 12 day Scandinavian cruise. Flights by Celebrity refunded my credit card wishing 5 days. Waiting for cruise refund. Just curious as to how long it took others to get their refund if they too got a positive result 2 days prior to their cruise. I’m not asking about FCC. I’m still so upset about missing the trip!  What a complete surprise and downer. 😥

[ryansmousehouse]

Don't have an answer but we were scheduled to be on the July 7 apex departure and got COVID the week before and cancelled... I've received port fees refunded but nothing else as of today...

[Merly]

We were told that they couldn’t refund until the cruise had completed. Once it had we received a full refund within a couple of days. We didn’t get an e mail or any notification, I just noticed it had been refunded to my credit card. 

[Jim_Iain]

I would call engagement center.   I found their promise of "oh it will be automatically refund".   After calling it could take 4-6 weeks.    Celebrity usually batches all refunds to Friday and then issue as a block.

[SandyR5]

Thanks for the info. We would have completed the cruise August 1st, a Monday, so I think I’ll wait a few days more before I start calling.