Captain's Club points not showing up on Celebrity web site

[jlbaker]

Wondering if anyone else is experiencing this. When I go to the My Tier and Points link on the Celebrity site, my Club points read as zero even though we are Elite Plus. Past cruises all show up as usual.  

[mahdnc]

There have been multiple reports on this forum of people having the exact same problem.

[jlbaker]

Thanks! I found the fix in a previous post and it worked for me:

 

1. Log in to your account

2. Go to "Settings"

3. Click "My loyalty". This will show you the loyality numbers for Celebrity Cruises, Azamara and RCI

4. Delete the Celebrity number and click "Save"

5. Re-enter your number and click "Save" again.

 

Fixed!

[treehugr]

15 hours ago, jlbaker said:

Thanks! I found the fix in a previous post and it worked for me:

 

 

1. Log in to your account

2. Go to "Settings"

3. Click "My loyalty". This will show you the loyality numbers for Celebrity Cruises, Azamara and RCI

4. Delete the Celebrity number and click "Save"

5. Re-enter your number and click "Save" again.

 

Fixed!

Thank you for the tip...worked perfect!

[Ray_Ray]

On 2/3/2023 at 4:57 PM, jlbaker said:

Thanks! I found the fix in a previous post and it worked for me:

 

 

1. Log in to your account

2. Go to "Settings"

3. Click "My loyalty". This will show you the loyality numbers for Celebrity Cruises, Azamara and RCI

4. Delete the Celebrity number and click "Save"

5. Re-enter your number and click "Save" again.

 

Fixed!

This did not work for me. I can see all of my past cruises but the points are wrong as they show 1 point for each cruise which is not right. However, to the right of my CC number at the top of the screen there is a message that reads, Sorry, we’re unable to display your loyalty tier and points right now. Please check back later.

Edited February 6, 2023 by Ray_Ray

[TeeRick]

1 hour ago, Ray_Ray said:

This did not work for me. I can see all of my past cruises but the points are wrong as they show 1 point for each cruise which is not right. However, to the right of my CC number at the top of the screen there is a message that reads, Sorry, we’re unable to display your loyalty tier and points right now. Please check back later.

I had this problem a couple of days ago.  But when I signed in today my points were displayed correctly.

[Jim_Iain]

1 hour ago, Ray_Ray said:

This did not work for me. I can see all of my past cruises but the points are wrong as they show 1 point for each cruise which is not right. However, to the right of my CC number at the top of the screen there is a message that reads, Sorry, we’re unable to display your loyalty tier and points right now. Please check back later.

Try it using the App instead of the Web version or other way around.    I did it to Iain's the other day and he had to close the browser and reopen for it to show up again.

[TeeRick]

Or maybe try clearing the cookies?

[runner2013]

My DH was having the same issue. He just deleted his # and put it back in and his points are showing now.  Thanks for the info.