Strange Pricing on Enchanted in June, 2024

[CruizinSusan70]

Gee, think cruise critic is being monitored by someone at Princess?

Best of luck getting the mistake fare locked in even if it's paid in full.  There is probably some fine print in the terms and conditions that'll cover their butts.  

 

[Itchy&Scratchy]

11 hours ago, CruizinSusan70 said:

Gee, think cruise critic is being monitored by someone at Princess?

Best of luck getting the mistake fare locked in even if it's paid in full.  There is probably some fine print in the terms and conditions that'll cover their butts.  

 

It's not like I paid $5 for a 7 night cruise. It was still almost $2K.

[CruizinSusan70]

2 hours ago, Itchy&Scratchy said:

It's not like I paid $5 for a 7 night cruise. It was still almost $2K.

I realize that, but the IT mistake possibly saved you how much money for the same cabin that others paid a higher price for?

[Pardytime]

The website is truly glitchy these past few days.

Last night I spent 2 hrs on the phone with Princess, with no resolution.  I had seen a great deal and made a reservation, selecting Princess Plus, and verified that Princess Plus was on the listed 'applied promos', but when I received the booking confirmation a few minutes later, the Princess Plus benefits were not there.  I tried again with another booking this morning, and the same thing happened. Now I am locked out of my account. I think they are working on it. I am not optimistic that they will honor the original quote, but will post here again if they do.

 

[Thrak]

I just tried to look at cruises to book. The site is definitely broken. I can't look for cruises at all. For days I've been unable to look at "saved" cruises but now the whole thing is a mess that simply doesn't work. It offers me a choice of Royal Princess or Crown Princess and the only destination showing is Hawaii.

[linaka625]

Interesting article. 
 

https://thepointsguy.com/news/cruise-line-mistake-fare/amp/ 

[Mud_Shark]

Interesting article, thanks, but also a pre-covid article when cruise lines weren't in the financial crisis they are now.  Wonder how many booked in the short while this anomaly was available?

[sandsunsurf]

On 2/25/2023 at 11:26 AM, Pardytime said:

The website is truly glitchy these past few days.

Last night I spent 2 hrs on the phone with Princess, with no resolution.  I had seen a great deal and made a reservation, selecting Princess Plus, and verified that Princess Plus was on the listed 'applied promos', but when I received the booking confirmation a few minutes later, the Princess Plus benefits were not there.  I tried again with another booking this morning, and the same thing happened. Now I am locked out of my account. I think they are working on it. I am not optimistic that they will honor the original quote, but will post here again if they do.

 

I came here to post the exact scenario using casino rates available online- the reservation starts with the radio button for Princess Plus selected, then you select cabin etc. It does not show the standard, plus and promo price options again (like it would if I didn't log in), so it was a different work flow than normal booking. Because I was unsure of the outcome, I screen-recorded my booking, and sure enough the Plus package was NOT on my booking confirmation. I've talked with Princess twice and they don't seem to understand... But if you have access to casino rates, I'll bet you can duplicate this scenario. I think they HAVE to honor it because you are clearly selecting Prince Plus Fares.

Edited March 1, 2023 by sandsunsurf

[Pardytime]

Thanks for your input sandsunsurf  I kept saying that there have to be other people experiencing this. 

 

I am still waiting to hear back from Princess on this issue.  I did receive a courtesy call that they were still working on it, and the expiry date on my hold for this cruise has now been extended until Mar 7th. I took screen shots along the way, and offered them up, but was told not to send any.  I was asked several times what offer I was booking against, but I really can't tell from the website. I am very glad I put a hold on it rather than paying outright to find out afterwards that Princess Plus wasn't included.

I expect they will simply just say no, and really I don't have the fortitude to take it any further.  In the end, I will probably still book this cruise without Princess Plus, as it is a bucket list cruise for a good price.  

[sandsunsurf]

@Pardytime you may want to call the Casino booking number again. I just had my second conversation with a supervisor who told me that there are more booking numbers that "have to be fixed" because they booked a Princess Plus fare but didn't get Plus, and that he will call me when mine is fixed. 

[Pardytime]

On 3/3/2023 at 1:38 PM, sandsunsurf said:

@Pardytime you may want to call the Casino booking number again. I just had my second conversation with a supervisor who told me that there are more booking numbers that "have to be fixed" because they booked a Princess Plus fare but didn't get Plus, and that he will call me when mine is fixed. 

 

I did call again (another 2 hrs) and was promised to receive a call back (again) and did not.  Did they contact you?

 

[Suite Susie]

On 2/24/2023 at 5:52 PM, linaka625 said:

I was looking at the prices on Enchanted for June 22, 2024, and it just doesn't look right for the Princess Premier package.  I booked it right away.  Has anyone ever seen anything like this?  This price is for 3 people in an MF Mini Suite.

 

I think us in the UK are subsidising these odd prices. I have just been quoted over £4000 for a mini suite for 3 people on the same sailing! Hope they honour it for you. 

 

[Itchy&Scratchy]

13 hours ago, Suite Susie said:

I think us in the UK are subsidising these odd prices. I have just been quoted over £4000 for a mini suite for 3 people on the same sailing! Hope they honour it for you. 

 

it was a glitch, not a subsidy. Our non-glitchy prices are just as high.

[sandsunsurf]

On 3/8/2023 at 4:24 AM, Pardytime said:

 

I did call again (another 2 hrs) and was promised to receive a call back (again) and did not.  Did they contact you?

 

Well and now I'm in the same boat- calling again after "Will" was supposed to call me back. The current rep keeps going with circular questioning asking what promo code I used and she says there are not any notes in my booking showing that Will was fixing the problem. 

[Pardytime]

The booking of casino offers on line is new, and it is clear that the reps don't know how to handle these anomalies (ie not connected to a promo code). I was given the email address of a 'supervisor' and I sent the screen shots of what I am seeing when I book, but again, no response.  I expect we will continue to get the runaround until those cruises have long sailed.  There may be some discussions going on behind the scene: Is the financial impact of the glitch to be carried by the casino, or by Princess who manages the IT?  Maybe once they get that sorted out, we will hear back.