Suggestions for reaching a person at MSC who can help?

[mizLORInj]

HI all.  So I booked my first MSC cruise (though not first ever cruise) and got my level-match and reservation #s.    Then I went on to set up an account.   Only realized I misspelled my last name once I logged into the account I created.  Cannot change the name (off by one letter).  So I cannot link reservation or Voyagers # to the account since the names are not the same.

 

Called # on website, then # website person told me to call (held 2 hours and never got a human).  Concierge called after that welcoming me to MSC, and he could not help with the name fix but sent me back to the # on the website.  He also told me I don't really need an account because I can do check-in through the ressie #. 

 

Well wouldn't it be a good idea to have an account anyway?  I do on all the other lines; I can check points balance, loyalty tier, etc.    I emailed MSC as well ( a week+ ago).  At this point I give up!   

 

Suggestions?

 

 

[Gatordad1967]

I'd fill your TA in and let them handle it.

 

[Ed342]

Here's the link. Send them an email to fix.

 

MSCVoyagersClub@msccruisesusa.com

 

You need the account if you want the points.

Edited March 21, 2023 by Ed342

[Lena11033]

As mentioned above email them, I emailed for in Canada to have my middle names added so it would match my passport and within 48 hours they fixed it and reissued my booking with the correct name

[mizLORInj]

ok, thanks both.

I emailed that address last week and have heard nothing. 

I'll give it a week or two and then email again.

🙂

 

[luv2kroooz]

Same. Their customer service leaves a lot to be desired. We were seriously interested in giving them a try due to their attractive price points. But when we couldn't get solid customer service from phone or email, we decided to pay a higher price for a product we had experience with. Maybe one day they'll get their act together. Our email never did get addressed. Phone support kept saying use email. It was a terrible circular effort in fitility. Ships look beautiful, though.

[mscdivina2016]

Good luck!!   Customer service is non existent.

I have issues 2 years old that are not fixed.

Never call them. Always use a TA.

[mizLORInj]

On 3/21/2023 at 4:44 PM, Gatordad1967 said:

I'd fill your TA in and let them handle it.

 

TA says she can't fix account issues; just reservation issues.

 

Very frustrating that no one at MSC helps.  Call and they direct you to emails that don't get answered. 

 

Not even sailed with them yet and already annoyed.  

 

 

[tony s]

Either your TA or Jesus

[mscdivina2016]

5 hours ago, mizLORInj said:

TA says she can't fix account issues; just reservation issues.

 

Very frustrating that no one at MSC helps.  Call and they direct you to emails that don't get answered. 

 

Not even sailed with them yet and already annoyed.  

 

 

Welcome to MSC.

Hope you are in the Yacht club.