Question for the Travel Agents: Group Booking

[bugeater2]

I have a question for the travel agents on here.

 

I booked 7 rooms last Saturday through an agent friend on the family.

 

She told me she tried to call Carnival to open a group but they were closed. She booked our cabins individually since the promotion was ending the same day.

When she called on Monday to group our bookings together, she was told that was not possible. 

 

Does this sound right to any of you because it certainly doesn't sound correct to me? Any advice you can provide to steer this in the right direction would be much appreciated.

[Illbcruzn4life]

by booking as a group are looking to get a free birth or amenities or do you just want your cabins linked together?

 

Your TA could have put the cabins on hold til Monday I believe.

[BlerkOne]

If you want to keep the promotion I doubt you can change the bookings now 

[Cruisesfun65]

1. The agent could and should have booked the group from the get go in GoCCL. No need to call Carnival for that.

2. Once she booked everyone individually (FIT bookings), Carnival cannot transfer these into a group. They would need to be canceled and rebooked. 

3. Not all promotions qualify to be berthed into a group. 

4. You only get a free berth with a minimum of 8 cabins. But a minimum of 5 cabins will get you group amenities such as OBC, etc.

 

Sorry to say, this doesn't sound like the most qualified advisor.

[Host Carolyn]

Because you can't name TAs and OP's question haseen answered I am locking this