Contact email for X Executive Offices?

[Whinenowine]

I've a time sensitive issue that I need to escalate for resolution in the next 2-3 days.  Going through several normal channels I've already got friendly 'Sorry, I don't know' answers.  Any idea of the new email address now that RCCL has accepted LLP's move up bid?  Thanks in advance!

[davekathy]

1 minute ago, Whinenowine said:

I've a time sensitive issue that I need to escalate for resolution in the next 2-3 days.  Going through several normal channels I've already got friendly 'Sorry, I don't know' answers.  Any idea of the new email address now that RCCL has accepted LLP's move up bid?  Thanks in advance!

 

executiveoffice@celebrity.com and/or lhodges@rccl.com

[cruisestitch]

Resolution within 2-3 days is going to be nearly impossible with the backlog of emails they are receiving.  Good luck but it’s going to take a near miracle. 
 

 

[micruiser2002]

45 minutes ago, Whinenowine said:

I've a time sensitive issue that I need to escalate for resolution in the next 2-3 days.  Going through several normal channels I've already got friendly 'Sorry, I don't know' answers.  Any idea of the new email address now that RCCL has accepted LLP's move up bid?  Thanks in advance!

I would make sure your subject line is very detailed to hopefully help get a response in that time.

 

[CHEZMARYLOU]

49 minutes ago, Whinenowine said:

I've a time sensitive issue that I need to escalate for resolution in the next 2-3 days.  Going through several normal channels I've already got friendly 'Sorry, I don't know' answers.  Any idea of the new email address now that RCCL has accepted LLP's move up bid?  Thanks in advance!

If you are asking about excursion availability, join the roll call for the sailing you are interested in. That's where you will get the best answers.

[Whinenowine]

Thanks all!  Anchors away!

[Luvcrusn]

I've always gotten quick response using this info. The CEO has changed but perhaps the Jennifer Morales contact would be very helpful.

https://www.elliott.org/company-contacts/celebrity-cruises/

[Whinenowine]

As an fyi, they've already responded to me, switching to phone call to follow up to try to resolve the issue.  I have to say...30 second Retreat hotline hold yesterday, super quick Exec Office email response today....color me impressed with the fast turnaround!