waldorf Posted September 26, 2023 #1 Share Posted September 26, 2023 We disembarked the Diamond Princess on the 15th September and we had a large credit balance on our onboard account (this was due to having so many excursions cancelled which we’d prepaid), we are still waiting for this to be refunded to our credit card. We were told this would be refunded straight away, our TA has chased but still no joy. Is this usual? Link to comment Share on other sites More sharing options...
kiwimum Posted September 26, 2023 #2 Share Posted September 26, 2023 We disembarked September 2 and received our refund yesterday. 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted September 27, 2023 #3 Share Posted September 27, 2023 1 hour ago, waldorf said: We disembarked the Diamond Princess on the 15th September and we had a large credit balance on our onboard account (this was due to having so many excursions cancelled which we’d prepaid), we are still waiting for this to be refunded to our credit card. We were told this would be refunded straight away, our TA has chased but still no joy. Is this usual? I would guess 3-4 weeks. Depends how many refunds are being processed. Your TA is checking on it, that’s good. Link to comment Share on other sites More sharing options...
newbrunswicker Posted September 27, 2023 #4 Share Posted September 27, 2023 We disembarked on Sept 2nd and it was credited to our MasterCard on the 17th. I thought it would come as a cheque in about 6 weeks but they must have changed that procedure. Link to comment Share on other sites More sharing options...
killaypirate Posted September 27, 2023 #5 Share Posted September 27, 2023 (edited) Disembarked Emerald 9/16. Paid into account 9/21. Received secure email requesting account details then it took less than 2 hours. Edited September 27, 2023 by killaypirate 1 Link to comment Share on other sites More sharing options...
paradiselivin1 Posted September 27, 2023 #6 Share Posted September 27, 2023 Interesting. We disembarked on August 27th. Have seen nothing yet. Link to comment Share on other sites More sharing options...
ggprincess2004 Posted September 27, 2023 #7 Share Posted September 27, 2023 We disembarked the Grand on August 12, and our refund check dated Sept 21 arrived in today's mail. It is from Paymode who processes onboard credit refunds for Princess. 1 Link to comment Share on other sites More sharing options...
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