MSC Website Issues? New MSC Cruiser here..

[Toddcan]

I used to think Royal Caribbean was bad (it's much better lately), but then I happened upon MSC website.... sheesh.  Always getting errors.  I booked my first cruise, and it accepted my booking number, linking it to my account, but I simply cannot see it - keeps telling me to re-link the booking number - only to be told that this booking number is already linked - yet nothing comes up

 

Oh boy.   

 

I just wanna book excursions and dining... 

 

Is this an MSC norm?

[JamieLogical]

I haven't been able to see my Plan My Cruise screen at all today. This is a new problem, as I was able to do it just fine before today. So maybe a temporary outage?

 

When I log in, I get the following message:

 

If I close that pop-up, I can navigate to my Cruise Details and those all look correct for my next cruise, but I don't have any way of accessing any of my other future cruises right now, since I can't pick them from the Plan My Cruise page.

Edited October 11, 2023 by JamieLogical

[JamieLogical]

I was able to get to the Plan My Cruise page by logging in with a Google Chrome incognito window, so I am thinking this is a caching issue. Will try to clear my cache and report back.

[JamieLogical]

4 minutes ago, JamieLogical said:

I was able to get to the Plan My Cruise page by logging in with a Google Chrome incognito window, so I am thinking this is a caching issue. Will try to clear my cache and report back.

 

I had to clear cache AND delete my MSC cookie to get the site to load properly in a normal browser window.

[Toddcan]

I was able to log in normally about an hour after my original post. Thanks for chiming in! 

[deliver42]

Whatever you do, don't call customer service. You'll open a huge bag of worms.

[Saving Up To Be Eccentric]

10 hours ago, Toddcan said:

I was able to log in normally about an hour after my original post. Thanks for chiming in! 

I still can't; I get an error 500. Ah, well, I get to not worry about it for a while, I think.

[CruisingFox27]

58 minutes ago, Saving Up To Be Eccentric said:

I still can't; I get an error 500. Ah, well, I get to not worry about it for a while, I think.

I've been seeing 'error 500' for a day or so now, when I try to access my booking. 

Although, last night I looked at general excursions through the destinations page. After clicking on one, it allowed me to log in, see my upcoming cruise and book the excursion. 

On another platform a lot of people were reporting issues accessing their booking. And it doesn't appear to be a problem with specific countries websites either, it was a varied number of people using a lot of different ones. 

[CruisingFox27]

Updated to add - I've now been able to log in to my booking normally, with my account this morning. 

Edited October 12, 2023 by CruisingFox27

[Saving Up To Be Eccentric]

11 hours ago, CruisingFox27 said:

Although, last night I looked at general excursions through the destinations page. After clicking on one, it allowed me to log in, see my upcoming cruise and book the excursion. 

Thank you for the suggestion!! Clicked the log in link on the excursions page and it logged me in to the account.

[RandomUser123]

Just checking now for my cruise in a month and I get that error 500 code as well. 

[JamieLogical]

1 hour ago, RandomUser123 said:

Just checking now for my cruise in a month and I get that error 500 code as well. 

 

Try an incognito window in Chrome. That worked for me.