Corrupted files and lost booking

[Uniqeni]

Now, I am quite some way out from my cruise date of June 2024, but am becoming quite concerned about how many gaffes carnival has made with my booking in such short time. To make this long story short... they have 1. Neglected to put 1 passenger on flight manifest handed over to the airline (we caught the mistake ourselves) we spent over 3 days resolving this issue. 2. They listed my elderly mom as a male on the flight manifest handed over to the  airline and just told me they wouldn't fix it, tsa won't trouble us about the issue.Had to call resolutions department for that took about 2 days to resolve it. This most current issue is very concerning. I called the casino dept because there was a new offer we could switch to. Was on the phone with their department for an hour when the rep came back and said "that's funny I can't access you're booking" come to find out whatever she was doing while upgrading corrupted the booking file and I have been 1 week trying to get it restored. I've been in touch with 3 different resolutions Supervisor and have been upgded to the "Executive resolutions Supervisor" they have each told me different etas on a fix all while allegedly emailing their it department which hasn't responded nor can they be reached by phone. I've been told by one representative. Just create a new booking. Here is the problem I can't it's an international trip booked with 2 other rooms attached. All flights have been paid for And a significant amount of money has been paid already. What do I do? Has anyone else had this happen? What did you do, how was it resolved

[lazydayz]

Yikes.  I have not dealt with a problem like this but wish you the best of luck.  Getting Carnival to fix errors takes a lot of patience and determination.  

[momof3cruisers]

Wow! That is a lot to deal with! I’m so sorry that what should be fun and exciting has been stressful instead. My only idea would be to send a message/post on JohnHeald’s Facebook page. He may be able to step in and help you out. 

[Uniqeni]

12 minutes ago, momof3cruisers said:

Wow! That is a lot to deal with! I’m so sorry that what should be fun and exciting has been stressful instead. My only idea would be to send a message/post on JohnHeald’s Facebook page. He may be able to step in and help you out. 

I've been thinking about doing this. I think I will give them 1 more week and hope they can sort it out. 1st trip with carnival too. They had a great itinerary to my dream trip to the British Isles, now I wish I wouldn't have 😞

[Uniqeni]

17 minutes ago, lazydayz said:

Yikes.  I have not dealt with a problem like this but wish you the best of luck.  Getting Carnival to fix errors takes a lot of patience and determination.  

Yeah so far that rings true

[Elaine5715]

1 hour ago, Uniqeni said:

I've been thinking about doing this. I think I will give them 1 more week and hope they can sort it out. 1st trip with carnival too. They had a great itinerary to my dream trip to the British Isles, now I wish I wouldn't have 😞

Don't expect miracles from John.  He isn't a Beard.