Online Check in down

[jvz]

For the last 3 days, I keep getting the message “Sorry, we hit a snag.  Please try again later.”   I called RCCL and they acknowledged it is a widespread problem they are working on and wrote up a ticket to have technology dept look into my account.  Has anyone had this problem and got it fixed?  How?  Thank you!

[Biker19]

47 minutes ago, jvz said:

 Has anyone had this problem and got it fixed?

Have you tried both online and in the app? Have you asked in the Roll Call thread (or elsewhere) for your sailing if others have the same issue?

[Anton]

If you’re using the app for checking in have you tried deleting it and reinstalling?

[jvz]

2 hours ago, Biker19 said:

Have you tried both online and in the app? Have you asked in the Roll Call thread (or elsewhere) for your sailing if others have the same issue?

No roll call for my sailing.  I’ve tried both online and app.

[jvz]

1 hour ago, Anton said:

If you’re using the app for checking in have you tried deleting it and reinstalling?

I’ll try that but I did log out, close app, reopened it and logged in again.  

[The Scurvy Pirate]

The reinstall the app trick worked for me a couple of years ago when this happened.

[smokeybandit]

Are you clicking on the Check In icon on the main screen of the app?  If so, try the check-in icon that appears after you click the person icon in the app. Or just try the website.

[RFerrington]

I checked in (online) this morning for our 8-30-24 AD sailing.  No issues at all.  Good luck in getting this fixed !!