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Not Happy!!

Glencoe3

By Glencoe3,
in Royal Caribbean International

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Glencoe3

Glencoe3

Posted
Posted

Just booked and paid for 2 rooms, triple and double on RCCL for 11/20/06 sailing. Upon receiving our econfirmation I discovered one of the rooms were on deck 2, paid for deck 3. I have been on hold since 2:30 p.m. for a supervisor to correct this situation and it is now past 5:00 p.m. to no avail..........

 

any adivce?

 

K.

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isujim

isujim

Posted
Posted

As long as cabins are available.......this should be (notice I said should be) easy to correct..........I have changed cabins many times after initially booking...........shouldn't take a supervisor 2 1/2 hours with you on hold......something doesn't sound right........this should be a very easy process.

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Cruises n Vegas

Cruises n Vegas

Posted
Posted

Welcome to our world as an agent. This kind of stuff, although much easier to for us to fix, happens all of the time. It's just part of the program. I hate to rub salt in the wound but this should NOT be your problem, it should be your travel agents problem. You would be surprised at how often stuff like this happens - we just don't tell the passengers. We fix it and move on. That is what we get paid for - at no extra cost to you I might add.

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Glencoe3

Glencoe3

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Booked through RCCI - Sov. of the Seas.

 

We just returned in Sept. and there was absolutely not one issue with booking. Because (I guess we booked 3 rooms) more, I didn't notice one of the rooms were on the 2nd deck (I don't have a problem with it - I JUST PAID MORE for deck 3), and all I keep hearing, is "Ma'am do you realize this a Thanksgiving cruise".

 

Yes, I realize that, that is why we booked it. All I want is what we "supposedly" paid for.

 

I am very tried of being on hold for 1/2 - 1 hr. at a time - is that their standard - have as of yet gotten a supervisor.

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Nurse Daybreak

Nurse Daybreak

Posted
Posted

I'd hang up and call back. I've never been left on hold that long, even when I was a travel agent in the 80's and we had no online booking.

They are open at reservations until midnight (866) 562-7625. If you're a previous cruiser and a member of C&A I have found their service extremly fast and efficient, even if they had to call me back to keep me from waiting on the phone. they even e-mailed the ship for me for a question and got back to me with the answer later in the week.

 

Crown & Anchor Society(800) 526-9723Monday - Friday 9:00 a.m. to 11:00 p.m. EST

Saturday - Sunday 10 a.m. to 8 p.m. EST

 

P.S. When you call always write down the name of who is helping you so if you're disconnected or have to call back you can try to get the same person.

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wrp96

wrp96

Posted
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Okay, there are plenty of M cabins available. You should be able to call tomorrow and get switched.

 

Was it the double or the triple that ended up in a category Q? RCCL's website is only showing Cat M cabins available for triples not for doubles. In fact for doubles, the lowest category inside they are showing is a cat L.

 

Have you looked on RCCL's website to see if they really have you paying for two M cabins? Or maybe they have you paying for the Q cabin after all.

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Puffinater

Puffinater

Posted
Posted
Just booked and paid for 2 rooms, triple and double on RCCL for 11/20/06 sailing. Upon receiving our econfirmation I discovered one of the rooms were on deck 2, paid for deck 3. I have been on hold since 2:30 p.m. for a supervisor to correct this situation and it is now past 5:00 p.m. to no avail..........

 

any adivce?

 

After 2 1/2 hours...I would suggest hanging up the phone....

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wrp96

wrp96

Posted
Posted
Thanks.............wonder which cabin the op wanted the triple for?? M or Q?

 

That's what I'm wondering. If maybe the double is the one that ended up in the Q - since they aren't showing any M's available for doubles. Still if he paid for an M, he shouldn't end up in a lower category.

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Nitra

Nitra

Posted
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At the very least they should give you a refund for the difference, especially if it was their mistake.

 

Cruises n Vegas you are right, been there done that, TA's do more than folks know, we fix problems without the passengers ever knowing there was a problem.

 

to the OP -The other thing I ask, not blaming, just curious, when you booked this reservation, did you not ask for cabin numbers? I keep the deck plans in front of me to make sure I get what I want, I also tell them which cabins I want. I do not let them pick the cabins, unless they come up with one I show is gone.

 

Did you ever get this resolved? Sometimes it takes hours and hours and hours on the phone but if you keep on you will get something done. Lots of time and headaches.

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Cruising89143

Cruising89143

Posted
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This is a good example of why a TA is life saver in a situation like this. Doesn't cost me anymore and actually less than what I pay by booking direct with the cruise lines. They take care of the hassles so I don't have to.

 

Good luck with getting this mess straightened out. If you have to call back tell them that you want a supervisor and will not discuss with anyone else. Stand your ground.:)

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AFT_LOVER

AFT_LOVER

Posted
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as their reps have a time limit per call eventho they may trying their darnest to fix a problem, they must get rid of you or be punished. I have been talking to a Diamond rep who suddenly turns into a busy signal. I called him back & he didn't know where I went as he stated.

 

So when you booked it, you were given room #'s or was this a guarantee cabin? If you were given room #'s you did check the deck plan for them to see they were what you wanted. If these are guarantees they can move you wherever they want that didn't sell basically. Folks expect an upgrade but that is on a very empty cruise.

 

Next time use a good TA. Not all online folks are good.

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wrp96

wrp96

Posted
Posted
So when you booked it, you were given room #'s or was this a guarantee cabin? If you were given room #'s you did check the deck plan for them to see they were what you wanted. If these are guarantees they can move you wherever they want that didn't sell basically. Folks expect an upgrade but that is on a very empty cruise.

 

But even if they booked a guarantee, they can't be put in a lower category room than they booked. They said they booked an M category and were put in a Q. Now we don't know if they were getting charged for the M or the Q, but if they were charged for the M then they definitely should not be in anything less than an M category.

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catnt2

catnt2

Posted
Posted

Hopefully the OP will let us know what happened and if they were able to get everything fixed!!

 

Another very good reason for using a TA......The problem more than likely would not have happened in the first place. And as others have said, a Good TA will take care of you at no extra cost!!

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Merion_Mom

Merion_Mom

Posted
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as their reps have a time limit per call eventho they may trying their darnest to fix a problem, they must get rid of you or be punished. I have been talking to a Diamond rep who suddenly turns into a busy signal. I called him back & he didn't know where I went as he stated.

 

So when you booked it, you were given room #'s or was this a guarantee cabin? If you were given room #'s you did check the deck plan for them to see they were what you wanted. If these are guarantees they can move you wherever they want that didn't sell basically. Folks expect an upgrade but that is on a very empty cruise.

 

Next time use a good TA. Not all online folks are good.

Brenda, that's just not so. I talk with my personal Vacation Specialist all the time, long conversations. He's never in a rush to hang up, and no one is ever hassling him to do so.

 

Just booked and paid for 2 rooms, triple and double on RCCL for 11/20/06 sailing. Upon receiving our econfirmation I discovered one of the rooms were on deck 2, paid for deck 3. I have been on hold since 2:30 p.m. for a supervisor to correct this situation and it is now past 5:00 p.m. to no avail..........

 

any adivce?

 

K.

Feel free to email me at my cruise critic name on aol.
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