PCruzer Posted August 30, 2007 #1 Share Posted August 30, 2007 If you miss your cruise due to inclement weather (can't fly in to the port) and you have online shore excursions booked, do you get refunded for those shore excursions? Is there a cancel fee? Has this ever happened to anyone? Link to comment Share on other sites More sharing options...
Jade13 Posted August 30, 2007 #2 Share Posted August 30, 2007 If you miss your cruise due to inclement weather (can't fly in to the port) and you have online shore excursions booked, do you get refunded for those shore excursions? Is there a cancel fee? Has this ever happened to anyone? I believe the shore excursions through HAL have a 10% cancellation fee within the 10 day period. Some may be higher such as flight seeing. Not sure if there are exceptions if you have purchased certain insurance. Link to comment Share on other sites More sharing options...
PCruzer Posted September 8, 2007 Author #3 Share Posted September 8, 2007 I finally got through to the shore excursion office. Had a 20 min. wait on hold. I asked if we pre-book the Copper Canyon Train tour and we have a major snowstorm in the northeast and can't make it to the ship, what happens to the money we paid for the excursion. The person I spoke with told me that if that happens, I would need to contact the reservations office ASAP and that our excursion would be fully refunded. Of course, I am really hoping that we have a sunny, blue sky kind of day when we leave for San Diego. We are also building in 2 extra pre-cruise days there just in case. It just makes me feel better to know that in the unfortunate cirucumstance of not being able to meet the ship in San Diego, at least our expensive shore excursion would be refunded in full. (We purchase independent travel insurance to cover the cruise and our flight.) Link to comment Share on other sites More sharing options...
Missabby Posted September 8, 2007 #4 Share Posted September 8, 2007 Sounds like you really need to look into ensuring you have adequate cruise insurance. Link to comment Share on other sites More sharing options...
PCruzer Posted September 8, 2007 Author #5 Share Posted September 8, 2007 Sounds like you really need to look into ensuring you have adequate cruise insurance. The HAL shore excursion office told me that I would definitely not have to ensure the excursion through my independent travel insurance, which will cover the cruise/air cost. What do you mean? Am I missing something? Link to comment Share on other sites More sharing options...
Missabby Posted September 8, 2007 #6 Share Posted September 8, 2007 No, you're not missing anything. Just a comment as you seem very worried about inclement weather dampening your cruise plans. Link to comment Share on other sites More sharing options...
PCruzer Posted September 8, 2007 Author #7 Share Posted September 8, 2007 No, you're not missing anything. Just a comment as you seem very worried about inclement weather dampening your cruise plans. That's for sure! We've had it happen to us twice where we've had a bad snowstorm that caused our flight to be cancelled. Both times we were not able to meet up with the ship before it sailed. We mostly cruise in February to get away from the cold in the northeast. We always know that there is that chance that a snowstorm could sideline our trip, so we purchase travel insurance to cover us. I was happy to hear that if we should be so unlucky as to have another major snowstorm wreak havoc with our cruise, our pre-paid Copper Canyon tour will be refunded to us by HAL. From what I understand, travel insurers will not cover pre-booked shore excursions. :confused: Not sure why. Link to comment Share on other sites More sharing options...
NancyIL Posted September 8, 2007 #8 Share Posted September 8, 2007 From what I understand, travel insurers will not cover pre-booked shore excursions. :confused: Not sure why. I don't know about excursions booked through the ship, but trip insurance is intended to cover prepaid, non-refundable expenses - including the cost of an excursion that you have prepaid but have to cancel at the last minute - thus incurring a penalty. I purchase enough insurance to cover the cost of the cruise and independently-booked excursions. That includes pre-paid hotels with strict cancellation penalties. Most insurance is priced in $500 increments, so whatever per-person trip cost you are insuring, round up to the next $500 level. Link to comment Share on other sites More sharing options...
JimVrhovac Posted September 9, 2007 #9 Share Posted September 9, 2007 This is why we love living in FLorida Just kidding Ruth & Jim Link to comment Share on other sites More sharing options...
jtl513 Posted September 9, 2007 #10 Share Posted September 9, 2007 This is why we love living in FLorida Just kidding Ruth & Jim Oh yeah? We've been watching for hurricanes heading our way for the past week or so! :D But we have a 4-day land tour before the cruise, so we've got some buffer. It wouldn't break my heart to miss both of the 2 nights in Fairbanks! Link to comment Share on other sites More sharing options...
JimVrhovac Posted September 9, 2007 #11 Share Posted September 9, 2007 We leave town during hurricane season... Ruth & Jim Link to comment Share on other sites More sharing options...
Spender Nui Posted September 9, 2007 #12 Share Posted September 9, 2007 Buy enough insurance to cover your air, cruise, tours and any other expenses that may not be refundable. A few extra dollars up front could save you a lot later on. That's why it's called insurance. Hope the weather holds for you. Link to comment Share on other sites More sharing options...
bepsf Posted September 9, 2007 #13 Share Posted September 9, 2007 That's for sure! We've had it happen to us twice where we've had a bad snowstorm that caused our flight to be cancelled. This is precisely why you need to strongly consider traveling to your port of embarcation 1 or 2 - maybe even 3 days in advance. With airline "service" the way it is, the days of flying cross-country the day of departure to meet a ship are over. Link to comment Share on other sites More sharing options...
ala-kat Posted September 9, 2007 #14 Share Posted September 9, 2007 We leave town during hurricane season... Ruth & Jim You're gone from June through November? Link to comment Share on other sites More sharing options...
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