Suite perks//NCl staff reply//Gem

[big green]

Just found this staff reply on the NCL site under questions and answers for the Gem--thought it was a good list of suite (not mini suites) perks:

Quote:

Question: Planning to book Penthouse. What are the perks ? dinning and other?

1 week, 1 day ago

by CTtunder

 

Answer: Embarkation

Personal escort to stateroom

Metallic color key card

1 Full bottle of Sparkling Wine (House) w/compliments of NCL card

1 Floral Arrangement

Fruit Bowl*

1 Bottle of Spring Water

 

*Replenished upon consumption

 

Bath Amenities

Cotton ball & Q-Tip Caddie

Bath salts, presented in container, shell scoop

Loofah , cello wrapped, no logo

Elemis brand products presented on tray:

Pure Shine Shampoo

Pro-Vitamin Conditioner

Sharp Shower Gel

Vitamin Rich Body Lotion

Pure Zest boxed Soap 80g

Pure Zest boxed Soap 50g

Shower Cap, paper envelope

 

Other

Butler and Concierge Service

Access to Star Bar Day Lounge

Daily Breakfast and Lunch in Cagney's

A3/A4 Courtyard Villas have access to Courtyard

Deluxe chocolate for bed turndown (prepared onboard) Date TBA

Pillow menu selection (tent card on night stand)

DVD and CD Player

DVD & CD Library , with DVD movie library binder

Deluxe Coffee/Espresso/Cappuccino Machine serving Lavazza coffee

China cups/saucers, espresso cups, teaspoons

Coffee/Tea pod dispenser accompanying Lavazza Coffee Machines

Bathroom Scale

Clock

Bath Robes (Plush Terry Robe-Waffle Design)

Slippers- Standard

Feather Pillows, Queen/Euro

Feather Duvet Insert

Upgraded linen - 300TC with Embroidery

Upgraded Towels including oversized bath towel

Long stem barware, 2 each or 1 per person, space available.

Full Breakfast Menu

24 Hour Room Service Menu (Suite Menu)

Food turn down amenity delivered each night

Priority restaurant reservations

Priority disembarkation

In Suite Dining

 

Butler and Concierge services include:

The purpose of the Concierge is to provide personalized service to guests in Villa & Suite Categories in every way possible, coordinating requests for services such as:

 

Cocktail parties

Dinners in staterooms

Shore excursions

Car rentals

Golf or tennis appointments

Beauty Salon/massage appointments

Private Art/Jewelry showings with onboard concessions

Restaurant reservations onboard or in Ports of Call

Priority embarkation & disembarkation

Priority tenders ashore

The Concierge also assists with any problems that might occur for the Villa/Suite guests who are given a direct phone or pager number to contact the Concierge

 

Butler Service

The Butler liaises closely with the Concierge to provide 24-hour personalized service for the Villa/Suite guests who are given a direct phone or pager number to contact the Butler.

Each Butler is assigned to take care of an average of 9 Villas/Suites each (not available to guests in Mini-Suites). Services include:

 

Unpack luggage

Expedite dry cleaning processes

Shoe-shine service

Serve at Cocktail parties in Villas/Suites

Serve Dinners in Villas/Suites

Delivery of fresh fruit

Delivery of sodas/water/liquor/wine/newspapers if ordered (These are NOT complimentary in all Suite categories)

Delivery of movies from a DVD library

Ensure balconies/gardens are stocked with fresh towels/seat cushions

6 days ago

by NCLStaff - Miami, FL

Unquote

 

Big Green

[brunolvr]

Very good info--thanks!:)

[phelios2]

Just wanted to say thanks. I will be cruising in a suite for the first time in OCT. Now I know a lot of the perks and benefits that come with the room. Thanks for the help and the info.

 

V/r

:p

[brunolvr]

Do you happen to have the link to where you found this info?

Thanks!

[WinnieinWA]

Please keep in mind that staff do not answer those questions but NCL cruisers do. :) It was set up for cruisers to post questions and other cruisers to reply.

 

Happy sailing.

[WinnieinWA]

Please keep in mind that staff do not answer those questions but NCL cruisers do. :) It was set up for cruisers to post questions and other cruisers to reply.

 

Happy sailing.

 

My apologies!!!!!!! I just went to the site and saw that post by staff! I was under the impression that staff did not answer any questions and that other cruisers did. I was very wrong!!!! I'm delighted you posted this and I thank you! :)

[lhall85917]

Thank you for posting. I think many of us have questioned what services are offered by the butler and concierge, this helped answer it very clearly.

[big green]

Do you happen to have the link to where you found this info?

Thanks!

 

Go to the NCL web site--click on ships--click on Gem--

click on questions and answers--I think it was on page five.

 

By the way each ship has a question and answers section.

 

Big green

[mafig]

What's the "star bar day lounge?"

[JohnIreland]

One note is that staff answers on the q&a have been wrong in the past.

[jimd909]

Actually, NCL staff do answer questions.

 

Go to ncl.com

 

Go to ship - Star

 

Do a search - perk

 

See question "Q: 1 answer what are the perks for penthouse category AB?"

 

See answer - by NCLStaff - Miami, FL

 

Also, just above the answer it has a logo of NCL with Staff Answer. All others either say anonymous or a name that was setup.

[Why Knot Me]

One note is that staff answers on the q&a have been wrong in the past.

 

Yes, many times wrong in the past!!! The information here is much more reliable. Not only that, from ship to ship amenities vary and specifically services provided by the concierge and butler vary greatly.

[noreddye]

Wow, great info. Thanks for posting.

[sjnyc323]

The STAR Bar is next to Cagneys Steakhouse

 

 

What's the "star bar day lounge?"