I just got off the phone with my travel agent. I mentioned the issue noted above about Azamara not having the credit card information. Sure enough, they did not. She gave them the information and supposedly, my refund has now been issued, “but could take out to thirty days” to post to my credit card.
So it worth it to contact them again and make sure they have the CC.
I will let you know if I see the credit show up.