Empress of the Seas Concierge "Service"

I understand Empress of the Seas does not have a concierge lounge; however, I read here on Cruise Critic there is "complimentary concierge service" for guests in an Owner's Suite and the Royal Suite: http://www.cruisecritic.com/reviews/review.cfm?ShipID=1103&pgtype=cabins

I'm trying to better understand the specifics on Empress of the Seas, but any reference to "concierge service" on Royal's site refers generically to the concierge lounge. For Empress, what comes with the concierge service? I'm assuming it's everything listed on Royal's site that doesn't involve a "lounge": http://www.royalcaribbean.com/customersupport/faq/details.do?pagename=frequently_asked_questions&faqId=2675&faqSubjectId=320

Is that correct?

Also, in lieu of a self-service bar within the lounge, are complimentary drinks loaded onto SeaPass cards (like Diamonds and above) for OS and RS guests during select times?

I understand Empress of the Seas does not have a concierge lounge; however, I read here on Cruise Critic there is "complimentary concierge service" for guests in an Owner's Suite and the Royal Suite: http://www.cruisecritic.com/reviews/review.cfm?ShipID=1103&pgtype=cabins

 

I'm trying to better understand the specifics on Empress of the Seas, but any reference to "concierge service" on Royal's site refers generically to the concierge lounge. For Empress, what comes with the concierge service? I'm assuming it's everything listed on Royal's site that doesn't involve a "lounge": http://www.royalcaribbean.com/customersupport/faq/details.do?pagename=frequently_asked_questions&faqId=2675&faqSubjectId=320

 

Is that correct?

 

Also, in lieu of a self-service bar within the lounge, are complimentary drinks loaded onto SeaPass cards (like Diamonds and above) for OS and RS guests during select times?

There is no self service bar in any suite or concierge lounge on any Royal ship. Just one of the many inaccuracies on Royals website.

I have read that there is a small suite reception held in one of the bars nightly. I haven't read anything about drinks loaded onto cards for suites.

Does Empress have a Diamond/Diamond Plus event/cocktail hour nightly?

Similar to Majesty's roping off part of the Viking Crown from 5 to 8:30.

Does Empress have a Diamond/Diamond Plus event/cocktail hour nightly?

 

Similar to Majesty's roping off part of the Viking Crown from 5 to 8:30.

I believe that they only offer the 3 drinks nightly loaded onto your Seapass card.

I believe that they only offer the 3 drinks nightly loaded onto your Seapass card.

Correct. No Diamond nightly event, just the drink vouchers. They did have a sail away party for Diamond and up with free drinks in one of the lounges the first evening but sadly, I never received any kind of notification and missed it.

Correct. No Diamond nightly event, just the drink vouchers. They did have a sail away party for Diamond and up with free drinks in one of the lounges the first evening but sadly, I never received any kind of notification and missed it.

Yes, it is on the outside deck behind Boleros (nice view of the Miami skyline when she's using Terminal G).

I'm confused. Royal Caribbean's own site describes an actual Concierge Lounge on Empress, which should also be available to Diamond Plus as it has not yet been re-named "Suite Lounge."

See: http://www.royalcaribbeanincentives.com/ship/empress-of-the-seas/accommodations/ (Scroll down to see the lounge described at length.)

But posters here on CC answering the Empress concierge lounge question say that there is definitely no lounge, just the 3 pre-loaded drinks and a reception on boarding day.

(I know some posts are referring to a diamond lounge not existing, but others also say there is no concierge lounge either.)

What am I missing here? TIA for info.

I.... What am I missing here? TIA for info.

The fact that Royal's websites are frequently inaccurate.

The fact that Royal's website are frequently inaccurate.

What Bob said. We have been on twice since she returned to RCI and what others are saying on CC is correct.

Do not expect the services or amenities you get on other ships.

The fact that Royal's websites are frequently inaccurate.

No kidding! ;) Wonder when they will hire an A-list IT team.

What Bob said. We have been on twice since she returned to RCI and what others are saying on CC is correct.

Thanks Scotty G, appreciate your confirming the facts. Thanks!

LMaxwell, going back to Cuba will more than make up for the lack of amenities, so no problem there. And we do like the smaller ships. Just wondered about the discrepancy.

Thanks, everyone, for clearing that up!

Jan

Enjoy, hope you post a Cuba review.

Enjoy, hope you post a Cuba review.

Will do. So glad Royal is visiting Cuba now. Our previous trip was on Fathom's Adonia, great experience, but Fathom will soon be no more. :(

I believe that they only offer the 3 drinks nightly loaded onto your Seapass card.

I have a question about this. Do the three drinks have to be consumed during a certain time frame or do you get three drinks a day?

I have a question about this. Do the three drinks have to be consumed during a certain time frame or do you get three drinks a day?

3 per day.

I have a question about this. Do the three drinks have to be consumed during a certain time frame or do you get three drinks a day?

The voucher drinks are only available during the time period when the Diamond Lounge is having it's cocktail hour.

We stayed in one of the owner suites last year and for lack of better words, "we got nothing". Did not even have the priority departure. Other than the seapass color nothing was different between us and some friends that had an ocean view.

I was on the 3/27 cruise. Ricardo escorted Suites and Pinnacles to the front of the line on departure day.

Sent from my iPad using Forums

The voucher drinks are only available during the time period when the Diamond Lounge is having it's cocktail hour.

Thank you for the clarification!:)