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Paphillyguy

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Everything posted by Paphillyguy

  1. Yes, when we were on last week it covered any drinks up to $15 and this was on the Seashore
  2. No I was talking about the grilled lobster on the YC pool deck. We were told that they were not offering that anymore. On the Seashore
  3. On a call with the casino department yesterday and they said that currently the online tier match request is not working properly and to have my sailing partner wait a few weeks prior to sending it in.
  4. So we have been on the Seashore twice and will be on the Meraviglia in October in the YC. We are looking at the Divina for next Spring. I wanted to get some thoughts on the Divina YC compared to the Seashore. Was the dining in the Aft a hassle since we are used to it being in the YC complex? How does the pool deck compare? I guess I am looking for some insight as to whether we will be disappointed in the older smaller ship. Thanks We really like the itinerary as it goes to some ports we have not been. (Columbia, Panama, Costa Rica)
  5. When we were in the YC last week our Butler specifically made it a point in the first meeting that at no time for dinner are shorts or graphic tshirts allowed in the YC dinning room for dinner. She said that this cruise they were told to enforce this rule. The first night I did hear of a couple being told to go change because of their dress. However, later in the week i did see some shorts and tshirts at dinner service in the YC.
  6. I agree the YC is amazing, I will say we felt we had amazing service in December and the new crew in the YC in the June sailing was good but did not match the service we had in December.
  7. They definitely did not feel on top of each other. They also do a very good job keeping you at the same table once you get one you like.
  8. I forgot food. The food was again excellent. We ate all meals in the YC. We did eat a few times for snacks at the buffet and the pizza was great as always. We like the food selection in the YC. The only thing that i missed was the grilled lobster on the outdoor grill. It is not offered anymore.
  9. We just returned from our 2nd cruise on the Seashore. This mini review will do some comparisons from our December 2021 cruise on the Seashore to the June 2022 cruise. Both times we were in the Yacht club. We arrived at 11 am and were on board by 11:20 am. Very smooth this time mainly due the fact they had our keys ready this time. Last time was quite the ordeal. We got to our room and nothing we selected for the precruise selections were there. No pillows, no alcohol, no paper selections. A quick chat with the butler and we were told that they have very limited pillow selection and all were gone. The papers and alcohol were noted and we had them the next day. If you aren't going to prepare the items selected precruise why ask. The ship is still as beautiful as before. There were around 3,300 passengers and the YC was full. Thoughts Service in the YC - Service for dinner was very good we had Dominic and Miquel (I loved Miquel, he by far was my favorite). Dominic was a very good server. We did think that Jason from our December cruise was a bit better. But I had no complaints with dinner service. Breakfast service on the other hand was an issue so much that we talked to the Dining manager. The service was slow and the first 2 meals something was missing from each persons order. We had to ask for refills. The service in December was far superior. Once we talked to him things improved but were never up to the YC standards in my opinion. The waiter service in the YC pool area was good but again not great. I am not sure if it was that the YC was full or the new staff is just not as attentive as the December crew. Butler and Room Steward - Our room Steward cleaned the room pretty good but was not very friendly. He was efficient but definitely not interested in talking to you. Our butler was pleasant enough. However, our butler in December was more attentive. She only checked in a few time and even had us walk ourselves to dinner by ourselves. They both had to be reminded of items we went over the first day. Like the number of towels we liked and what we liked in the mini bar. These are basics that should not have to be reminded. 2 times we even had to call the butler because they forgot to leave wash cloths. The other butlers were very attentive and we always saw them check on their guests ours rarely checked on us. We are not very high maintenance so it really wasn't a lot to ask. I just felt like the staff in December in the YC was way more attentive and seemed to go out of their way to make the trip special. I am not sure if it was because of the number of people in the YC but there was a marked difference. Honestly, if we have not experienced the service we did in December some of the things might not have been noticed. We still love the YC. Casino - We were on a casino certificate and we paid to upgrade to the YC. We did not know it at the time of booking but there was $75,000 invited guest slot tournament onboard this week. We were invited to the slot tournament. With all of these gamblers the casino was packed a lot of the time. The dealers were great and on par with the dealers of our December cruise. The casino host was actually the same as December but with the number of casino guests she was overwhelmed. However, I did very well in the casino and came out ahead. Always good. I think MSC has one of the best casino programs at Sea. Ports - We didn't do any excursions since we had been to these ports many times before. The 5 pm docking time in San Juan is a bit of a disappointment because there is not much to do. We did walk to the fort to walk around outside since it was closed. We did get to see them setting up to film a Marvel movie that night at the fort. Ocean Cay - We love Ocean Cay. The YC area was never really full despite the YC being full. The one thing I find unacceptable is that in the YC by about 1 pm they had run out of towels and never got more. Also, a little after lunch they ran out of bottled water and never replenished it. We got to see 2 light shows and the beach party since we left at 9 am. Bars - as in Dec, the drinks were inconsistent between bars. You would think all the bartenders would know how to make the MSC signature martini. not that the casino bar. 2 tries and they never could get it right. Misc - We did find the elevators to be a bit slower then December but never that bad. The buffet was crowded but never really long lines when we stopped there. There were definitely more activities throughout the ship in June then in Dec. The Spa was a bit crowded at times but never packed. One weird thing when I came back from Ocean Cay I decided to stop in the spa's thermal area and when I checked in they said they could not give me a locker because they were all being used. I went in and expected to see a packed house and there barely anyone in there so I am not sure who was using all the lockers. LOL The pool areas in the YC and outside were never completely full and you could always find a spot. This was a great cruise and we love this ship. The service outside the YC was very good as it was in December. The YC service was good but not great like last time. This however, did not ruin our experience at all and we had a great time and would sail on this ship and MSC again. As we all ready are as we are booked in October on the Meraviglia
  10. We were there this past week. You can walk right across the path by Ocean House and there is a beautiful beach that is less rocky. Also you can walk to the lagoon as well. This past week the YC beach ran out of towels and water and never replenished them. To me this was unacceptable. You know the YC is full and you do not send the right amount of water or towels and then do not refill them.
  11. When we were there in Dec, there were a couple of people that were snorkeling on the right hand side by the Rocks. Not sure if it was good but they were there for a little bit.
  12. I am due to leave on the Seashore next week so I will let you know how OC is and the YC Ocean House wait is compared to December. This is all provided I pass my Covid test. I can not fully get excited until I get that negative test as all current cruisers can relate.
  13. I think that even if the ships over the past year have had reduced capacities the YC are always fairly full.
  14. I agree there are a few items that I have learned to live with in regard to MSC. Mainly, because their Casino offers are great and the service on the ship was excellent. The main item I have learned to accept is that their website will always give me an error logging into my account. Their IT is horrendous.
  15. I think I understand. You had a FCC and they emailed and said that if you used that FCC and rebooked you would get a $200 OBC with that new booking. I assume that since the FCC wasn't used to pay for the new booking and you were offered and accepted a refund of the FCC the OBC wasn't added because the FCC wasn't used. My guess is that the first cs rep you talked to did not give you correct information and honestly I think it will be very hard for you to get anyone to correct this. Their Customer Service is horrendous. You might if you email them get a better out come but I would not hold your breath.
  16. I am not on your cruise, but I can tell you that the Seashore is a beautiful ship. You are going to have a great time. They do have the FOD meeting each day and they were pretty well attended.
  17. We earned a free room via the casino on our last cruise. We booked that for a 10 night cruise in October. I am amazed at the upgrade fee to go from an inside to YC deluxe suite. It was very reasonable. It is a fixed fee for 7 - 10 night cruises. Must better than NCL upgrade charges. Plus MSC does not charge the admin fee and taxes and port fee like NCL does. I imagine that might change soon but right now it is very generous.
  18. While I can not specifically answer your question, I believe there is an option to pick something other then passport. One thing I can assure you, if you have any issues with check in and you are in the YC they will definitely be life savers at the terminal. I am speaking from experience.
  19. I just couldn't log into my account and check in. Gave me an error if I just put in my booking number and checked in it worked 2 green check marks and emailed documents. Still will not feel good until they have the keys waiting for me. Last time I had printed documents and 2 green check marks and no keys. System said we were no shows. Fingers crossed
  20. I used the link above and was able to check in. I will be checking 2 and 1 day out to make sure we are still listed as on the ship. I don't need that stress again
  21. Does anyone know if there is someone like Antonio in the USA?
  22. Tell that to several people, I know that died from Covid. Oh yea you can't because they are dead. People that believe this virus has not caused deaths are just ignorant.
  23. The beds are Dorelan they are an Italy Bed Company. They do have a USA site and a store in Miami. I have been researching the bed as it is one of the best beds I have slept on. I am trying to find what bed on their website is equal to the YC bed. I have an email out to them. I did see the Swiss/Italy website but since I'm in the US doesn't work.
  24. I have been having issues with the check in online as it continues to give me an error. I had posted pervious about this and I remember someone saying to not check in via the app. Is there a reason not to use the app for checking in? I could call but I figured the app was easier. Anyone know why someone would say to not use the app to check in? Are there known issues with doing it that way. I am very nervous about the entire check in process because my last cruise which was my first cruise with MSC we had a very big issue at the pier. We checked in online had all of our documents but when we got to the port they did not have keys for us and said we were listed as no shows. Luckily we were in the YC and after an hour we were on the ship but it was a very stressful experience. I do not want this to happen again.
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