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Everything posted by DebInAntigua

  1. I have the same thoughts - this isn't going to be the product I chose when placing my deposit. That being said... Celebrity told me that just like they don't guarantee what ports you'll go to on a voyage, they don't guarantee refurbs will happen as scheduled. And it's certainly isn't their fault that it isn't happening this year. I'm watching and waiting until we're right near final payment date to see if they cancel our cruise and then I can ask for full refund. No need to take action before final payment date, it may work out in your favor after all.
  2. We're legally USA residents, so I booked directly through X. Guess it's not surprising they wouldn't give it back. Darn, I was just hoping to minimize the cash they are holding of mine when I'm 99% sure we won't be going.
  3. If you're way before final payment date, but you've paid an amount over your deposit amount, can you ask for that to be refunded back without canceling your cruise? I paid some extra money on our December cruise and I'm pretty sure we're not going. But I'd rather X cancel on me than take the FCC and lose the $100pp. So waiting things out, but wondering if I can get back the funds I paid above and beyond the deposit without canceling the reservation. Anyone know?
  4. Rest of mine hit the Visa today. Over $1800 worth of refunds, whew.
  5. You'll have to wait for them to hit and then request for the credit card company to mail you a check. 😞
  6. I had two credit cards involved with my Cruise Planner refunds, our AMEX and a Visa. The refunds hit the AMEX 2 days ago. Nothing yet on the Visa account.
  7. That is unacceptable. They have systems in place to refund directly to credit cards without long delays, so if they are now refunding only after several weeks or even longer, that's a deliberate delay to help their cash flow. Which for many customers mean that people are paying interest on things that should have been refunded promptly. Not very fair to customers, sadly.
  8. I decided to cancel and get a credit card refund on quite a few Cruise Planner purchases for cruises in late 2020 and mid 2021. Who knows what will happen down the road and I'd rather have the money in my pocket during the crisis than let Celebrity sit on it for months. Normally when I've cancelled items in the Cruise Planner before, refunds have shown up on my credit card accounts in about 3 days or so. But this time it's already been over a week and nothing yet on any of the credit cards I used for excursions or specialty dining. Anyone know how long the processing time is running nowadays for just normal CP refunds? Anyone else waiting a week or more to get their money back? I'm not going to bother to call until another week or so has gone by. This is more of just a curious question what others are experiencing.
  9. Yeah, noticed my APEX cruises in October 2021 went up almost 10% within a day of them announcing another round of cancellations. And same - no perks vs. the 4 perks we have for much less. Guess they have to make it up somewhere...
  10. How do you mute or block people again? There are some real jerks on this thread I'd like to mute without having to unfollow the entire thing.
  11. If you are over 70 and have a chronic condition like asthma, what good will a FCC do you???
  12. "free of any severe or chronic illness such as pulmonary and/or respiratory ailments" Technically if you have asthma, even if well-controlled, that's a "chronic" respiratory ailment. Does that mean you can no longer cruise???
  13. It's not just over 70... they also want to bar anyone considered high risk. Which medical experts say are people with high blood pressure, diabetes, asthma... wow.
  14. If you are still within a partial penalty period (like 31 days out, and entitled to only "lose" XX%), how can Celebrity just decide to refuse to give you the refund of the non-penalty portion? I don't think they can arbitrarily change the policy for people who are after their final payment date and declare that all of it is now going to be handled as FCC.
  15. It might for someone like me. My normal body temperature runs low. Usually it's about 97.5 or around there in the morning, and fluctuates more in the afternoons. (Might have something to do with my lousy thyroid, who knows). Anyway... when I'm running a fever of 99.5 or more, that's 2 degrees above my normal, so by that point I feel pretty awful. Yet a dose of Tylenol can put me back into the "normal" range for most people. Even if for me, it's still a fever.
  16. If the cruise ships are denying boarding and granting full refunds to those who have had contact with someone from a banned country...or who feel “ill”... do you have to actually fly into port and present yourself? Or can you call X a few days prior and tell them you’re not eligible to board and not leave home? Seems like I would not want to fly in, go to the terminal, etc if I was going to be denied. But then how do they handle it?
  17. We're scheduled on this one. A lot going on this year but hopefully we'll still get to go!
  18. Yes there is a forward deck in front of the spa. It’s accessed through the SEA Thermal Suite so you need access to that part of the spa. There is no seating out there but it is a nice view.
  19. I'm a USA caller (using a USA Voice over IP phone), and have spoken to many Celebrity phone reps who are working from a call center in Guatemala City. They end up telling me that fact when I mention that I am physically in Guatemala myself, but until I do, they certainly don't volunteer that they are outside the USA. Their English is quite good and I have no problem understanding them or being understood. Much better command of English than other companies that use Indian call centers.
  20. I'm so glad to hear you loved Rincon Tipico too. My daughter and her family will be visiting Guatemala for the first time in March, and it's definitely on the list of places to take them. Such a nice slice of local life, in a convenient location in Antigua.
  21. We use Zoono regularly whenever we venture out in Guatemala. We buy the large bottles to use at home, the smaller ones for trips (not refillable). And the pen types we keep in purses and backpacks. We don't rely upon it lasting 24 hours though... we apply each morning before leaving hotel room or cabin, then again before dinner. Even more if there is known illness around the ship or if we've been shaking a lot of hands.
  22. I’ve gotten those emails about my “assigned” CVP after doing courtesy holds, but ignored them. When I need to call I just talk to whoever answers the customer service line for making changes to an existing cruise. Are there actually benefits and savings to be had if I use the same CVP all the time?
  23. I used to have a great USA doctor who would prescribe "emergency use" antibiotics due to my history of chronic sinus infections that at times had turned into walking pneumonia. That's uncommon for US doctors though. We live in Guatemala now, and local pharmacies will sell antibiotics without a prescription if you are a regular customer. You can buy almost anything over the counter here if you know what to ask for. Mexico is similar, but they have cracked down on antibiotic sales in the last several years. We always bring a supply of broad-spectrum antibiotics for each of us on vacation as it can be difficult / expensive / time-consuming to get them while away from home. Most of the time we don't need to use them but they have come in handy once or twice.
  24. I'm one of the happy ones. We have 2 cruises booked way out in October 2021 on Apex. The TA was already booked as NRD, with 4 perks. Even though we lost $200 of the OBC with today's promo, the net savings to me was $944. That's a serious discount. The other cruise (a B2B right before the TA) was still booked as refundable, again with 4 perks. If I wanted to keep it refundable I would have saved about $360. Pulling the trigger to go with NRD saved me... drumroll please... $2080. Yep, count me in. I'll risk $200 for that any day. These two cruises were not available during the Veteran's day sale and I was not checking over Black Friday due to having surgery. So not sure if I could have beaten today's promo back then, but I'm definitely a happy cruiser!!!
  25. I checked all of our upcoming bookings. None of them are cheaper yet.
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