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CruisinNole

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  • Content Count

    1,611
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About CruisinNole

  • Rank
    Cool Cruiser

About Me

  • Location
    Florida
  • Interests
    Cruising, golf, reading.
  • Favorite Cruise Line(s)
    Celebrity, Royal Caribbean
  • Favorite Cruise Destination Or Port of Call
    Caribbean

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  1. My TA and I both called Royal regarding my refund and were both told that it is "business" days, not calendar days. Maybe another rep would have told us "calendar" days. Regardless, it took me nearly 3 months to get my total refund so whether you count "business" or "calendar" days, it can be a long wait time.
  2. I spoke with Royal regarding my refund even though I booked through a TA. I also requested the refund through Royal's website, not through my TA.
  3. I used the link on Royal's website to request a refund in March. I did not receive verification. I asked my TA to check and she was able to verify that Royal had received my request. I did not receive any notification from Royal until early May when I received an email apologizing for the delay in processing refunds. I received a partial refund a couple of days later. They may have updated the process since then. If I had it to do over again, I would call Royal directly to request a refund or ask my TA to do the refund request.
  4. Also, I don't know if this is true or not but I was told that it would be 30 to 45 business days to process the balance of my refund.
  5. I had the same issue -- received partial refund. I talked to my TA who called Royal. She was told that we would see the balance of the refund in a week or two. When that didn't happen, I called Royal. Balance of refund finally showed up a month later. I would call Royal.
  6. I got a birthday cake and champagne in the Elite lounge and a flower arrangement in our cabin. My husband happened to mention that this was a "special" birthday cruise to the Captain's Club hostess. We also got bottles of wine and champagne on a cruise to celebrate our anniversary.
  7. We requested a refund on March 25 for our April cruise cancelled by Royal. We received a partial refund of the cruise fare and full refund of port charges and taxes, 30 business days after submitting the refund request. I waited a week for the balance of the refund and when it was not received, spent 1 1/2 hours on the phone waiting to speak with customer service. The CSR processed the request for the balance of my refund and it was received today, 21 business days after my call.
  8. I have the same issue with Royal Caribbean. I'm short nearly $400. I called Royal and after 1 1/2 hours, the customer representative told me that she had no idea why I didn't receive my total refund. She processed a request for the balance and told me it would take 30 to 45 business days before I would see the credit. If you don't get the credit soon, I would call.
  9. Don't know if it is the same replica referenced in the post but there is one in Punta Gorda, Florida.
  10. I would give them a call. We didn't have any shipboard refunds but I received a generic email shortly after my cruise date telling me that all purchases were cancelled and I'd receive a refund. It should not take 68 days for those refunds.
  11. Wanted to update my post. I waited a week for the balance of my refund to show on my credit card. I called Royal today and spent about an hour an a half on hold. The representative could tell right away that I had not been refunded the total amount of my cruise but did not have an explanation as to what happened. She talked to her supervisor and processed the balance of my refund. She told me that refunds are taking 30 to 45 days so I guess the clock resets when they have to reprocess a refund. My advice is that if your refund is not correct, bite the bullet and call when you can spend a lot of time on hold. I would guess that if I hadn't pressed the issue, I never would have seen the balance of my refund.
  12. We're Elite +. Not really much of a difference between that and Elite.
  13. I received partial refund of my cruise fare and a separate line item refund of port charges and taxes. I had no cruise planner purchases. My husband and I spent a couple of hours trying to figure out why we were shorted $422.00 and no matter how we ran the numbers, could not figure it out. We called our TA who also ran the numbers and gave up. She called Royal who was clueless. Nearly a week later and still no balance of our refund. This was a very straight forward booking. No promos or bogos. Just two equal cruise fares and port charges. Absolutely no reason for the partial refund.
  14. I'm OK with 90 days. Just tell me. My complaint is not with the length of time it is taking Royal to process refunds. It's with the complete lack of information they are providing in a timely manner.
  15. It took 30 business days to receive a partial refund of our April cruise cancelled by Royal. We're still waiting for the rest of the refund. No rhyme or reason why we did not received the $422 still owed. I fully understand that Royal is swamped. What I do not understand is why they cannot: 1. Send an acknowledgment of receipt of refund request with a confirmation or tracking number. 2. Inform customers of approximately how long it will take to process refund -- 30 days, 45 days, 90 days. If they say 30 days but it's taking 45, pass that info on. 3. Send an email when the refund has been processed including the amount of the refund and information regarding that the refund may be separated into multiple amounts. 4. Include information about who to contact by email or phone number, if there is a problem regarding the amount of the refund. These emails can be automated. I'm not expecting a phone call but I do expect some type of communication. Yes, it is wrong for people to be frustrated and to take this frustration out on the customer service reps but Royal is partially to blame for not doing a better job of communicating the status of refunds.
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