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scottjeanne

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Everything posted by scottjeanne

  1. Seabourn cancelled our Quest Antarctica cruise scheduled for February 2022. They cancelled it September 7 and promised a refund in 30 days. I spoke with their agent last week who said it was credited on October 7-give it a few days to hit my credit card. I called on October 15 and the agent would not speak to me as I had booked through a travel agency. I had my travel agent call and he was told the credit was made on October 13-give it a few days. I think they are prevaricating and it is not good practice. I already have a bad taste in my mouth with Seabourn for cancelling with no equal alternatives. Seabourn has $50,000 of our money. Since we had to rebook with another line and pay in full, we are extended by over $100,000.
  2. We are booked with Silverseas for this spring. We have their insurance because this cruise has been cancelled by the cruiselines 4 times and when they do that they refund the insurance also.
  3. WesW, I agree, our Wind cruise next February and March has been transferred to the Cloud. It is Antarctica, South Georgia and Falklands.
  4. I assume it is covid related. Transversing from Brazil to Argentina and back may be troublesome. My travel agent is out of the office this week, so I will hear more next week.
  5. Margbem, this is the notice I received last Friday. The body of the letter implies that yo can Choose from a number of Venture cruise, but reality is there are only six, all 11 or 13 days. "We are contacting you to follow up on our previous advisement regarding your cancelled Seabourn Quest sailing. We have reviewed feedback from our guests and travel partners regarding their interest in having alternate voyages to choose from, and we are happy to reach out with some exciting options.You may now choose from a number of Antarctica voyages on board Seabourn Venture at the rate paid for your Seabourn Quest reservation. To review these new options, please click here.If you would like to select one of these sailings we ask that you do so no later than November 1, 2021; please use your original booking number when making your selection on the web form, even if you have already booked an alternate voyage per our prior correspondence. You will be placed in the suite category that most closely matches the rate paid for your Seabourn Quest reservation.Please note, the 10% discount offered previously will remain available, but cannot be utilized on any reservation that is transferred from Seabourn Quest to one of the Seabourn Venture voyages noted on the webform.Again, we extend our most sincere apologies for this cancellation and look forward to the next time we can welcome you aboard.Kind regards,Josh LeibowitzPresident, Seabourn"
  6. Silver Seas just cancelled our Iguazu Falls post cruise extension. It was to be March 2021
  7. We were on Crystal when the Cubs were in the world series and Mark Farris was the lounge musician . He lives in Chicago and is an avid Cubs fan. We were also from Chicago so we kept going back and forth keeping him informed of the score. There was a long weather delay and the game ended at 2 am. (Cubs won) It was such fun for all.
  8. I was incorrect. they are only offering 11-13 day cruises in exchange for the 24 day cruise I booked. It doubles the cost. Not a very good offer upon examination.
  9. Ken, you are absolutely correct. It is not haw the letter was written, but when I called them I found out there were only 6 11 or 13 day cruises offered. We had a 24 day cruise booked. We would lose half our cruise-per diem then is doubled. Not as nice an offer as I thought.
  10. On the other hand, they are now offering a cruise on the Quest for the same per diem rate-Quite a discount. Updated Cancellation Options"We are contacting you to follow up on our previous advisement regarding your cancelled Seabourn Quest sailing. We have reviewed feedback from our guests and travel partners regarding their interest in having alternate voyages to choose from, and we are happy to reach out with some exciting options.You may now choose from a number of Antarctica voyages on board Seabourn Venture at the rate paid for your Seabourn Quest reservation. To review these new options, please click here.If you would like to select one of these sailings we ask that you do so no later than November 1, 2021; please use your original booking number when making your selection on the web form, even if you have already booked an alternate voyage per our prior correspondence. You will be placed in the suite category that most closely matches the rate paid for your Seabourn Quest reservation.Please note, the 10% discount offered previously will remain available, but cannot be utilized on any reservation that is transferred from Seabourn Quest to one of the Seabourn Venture voyages noted on the webform.Again, we extend our most sincere apologies for this cancellation and look forward to the next time we can welcome you aboard.Kind regards,Josh LeibowitzPresident, Seabourn"
  11. It does not have to be shorter. I had a 24 day cruise on Quest and Venture has some 20-25 day cruises. The cost differential is substantial, and I am happy they are making this offer. Unfortunately we booked and paid in full for a Silverseas cruise just hours before.
  12. Last night, Seabourn offered to rebook our cancelled Antarctic trip on Quest to one on Venture at the same rate. Quite a good deal. Unfortunately, we had already rescheduled with Silverseas, so we cannot take advantage of it. I think they got a lot of push back and hence the offer. Very generous.
  13. The website also will have updates on your renewal-where it is in the process so you can be assured of its timely arrival.
  14. This summer we renewed my husbands passport and NON expedited took 8 weeks.
  15. Our Cruise is in late February and we already have our Silver seas booked flights and seats. That is not saying that they may not change as the itinerary may need to be adjusted or our Iguazu falls extension is cancelled or modified.
  16. The original poster is not happy with Silver seas, but they have a 29 day Antarctica cruise next spring that includes South Georgia and the Falklands. I have to say, I was not happy with Seabourn and the handling of their cancellations. Times are challenging right now. I am not sure the cruise lines can make any of us happy.
  17. This is one of the articles in which Silver Seas outlines how they anticipate the 2021-2022 season to look. https://www.seatrade-cruise.com/ports-destinations/silversea-confirms-antarctica-season-three-ships-chilean-ports?fbclid=IwAR2X6k0zF426Sv5oGTLwPvdApkGomA-HCsZR28dESBwfI_i-k5Hk0qle75U
  18. Seaborn has cancelled all 2021-2022 Antarctic cruises on the Quest
  19. Since our Seabourn cruise was February 2022, we booked the Silverseas February cruise. 29 days and includes South Georgia and the Falklands.
  20. They have cancelled my Antarctica trip again. I am not surprised or upset by that but I am very disappointed in the handling of it. When they cancelled last year, they just moved the booking one year later at the same price and suite category. Now to book the same cruise next year will cost $20000 more! Very bad service. I am going to book with another line for Antarctica in 2022.
  21. My Seabourn trip is still on. They have sold out cruises in November and December that are still scheduled to go. My trip is February 2022.
  22. We stayed in the Schloss Castle hotel. It was wonderful. First class all the way. And not very expensive. When else can you say you stayed in a castle?
  23. We stayed at the Mövenpick Hotel Amsterdam City Centre, Piet Heinkade 11, Netherlands Phone number:0031205191234 It is at the cruise pier and next to the train stop. It was easy to get the train from the airport to the hotel.
  24. Seabourn is now offering a Quest Antarctica (25 days) with the same itinerary as this year in January 2023. It is more than we have paid, but not as pricey as the Venture cruises. So if the 2022 cruises are cancelled this year, there is hope for 2023.
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