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MrMarc

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  1. I say save the $20 and buy an extra drink onboard to relax. Everyone on the ship will leave at the same time.
  2. I have a studio cabin on Empress next January. It was significantly cheaper than a regular cabin.
  3. Tell them you are making a claim for the day where the port of call was changed (the day you are not in Bermuda). In other words the port(or lack of port) for that day has changed.
  4. From my understanding FCC is treated as a discount on a cruise, not payment, which is why this situtation comes up. I agree that it isn't fair in situations like this, but I do not know if you can get them to change it. I hope you do.
  5. Phone customer service says multiple entrees are included. Social media customer service that they are not and according to an email I received from customer service: "If you would like to order a second entrée in a specialty dining venue, please note that a subsequent cover charge may be incurred at the discretion of our onboard staff." So Yes, no and maybe.
  6. I would call security and let them take care of it. You are not over reacting.
  7. According to an email from customer service: "First, please rest assured that Izumi Hibachi is included in your Unlimited Dining Package, although it is not covered by our other dining packages" However the second entree charge is at the ships discretion.
  8. Last November I think it was still the Ultimate dining package, which did not include Habachi. This was one of the things they specifically changed with the Unlimited package
  9. They won't let you pay to make the rules not apply to you? What is this world coming to?
  10. Well, I called customer service yesterday and again today. They checked with supervisors and the Resolutions team both times. Both times they assured me that the package DOES include multiple entrees just as it is described in the Cruise Planner dispite what the facebook team is saying. So I have no idea what the real answer is, my guess is it depends on the ship and restaurant.
  11. With the word AND, there is no ambiguity. If it said AT, then it could be ambiguous. But if it is only one entree per restaurant, then it makes that part of the sentence totally meaningless. But that's just my opinion.
  12. I think it is also the principle. The description is VERY specific "For one low price, you can enjoy multiple entrees and visit multiple specialty restaurants every night of your sailing." Multiple entrees AND multiple restaurants, not multiple entrees AT multiple restaurants.
  13. I agree with you, but I have seen many cases where the Social Media Team has the incorrect information.
  14. I think the Facebook people are wrong on this one. The multiple entrees was a very specific and conspicuous change to the ultimate dinner package when they changed it to unlimited.
  15. I am Jewish and find the consistency of the comments about Jewish groups embarrassing. It is not one person about one group. It is repeated by many people over and over. I think it is a cultural issue not a religious one.
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