I totally agree with you. I have been saying this for a long time. Since the pandemic they have not been the same. The company has changed completely. Their website ,their customer service, everything is a mess. I'm really sorry to say this because I always enjoyed traveling with them but I think I'm done too. I have a cruise in October and if it's as bad as the one that I just took last July I won't be doing this again.
Sometimes it's just little things but it makes you wonder. Like 1 morning I ordered breakfast in the room and they never brought me any silverware. It just seems like that's something that should be automatic. Who forgets to bring silverware ??? Believe me it was not a big deal but it was just surprising. It did happen more than once and it made me wonder if everyone in the crew was new. I don't know, really I don't know, and I don't want to offend anybody but the company is not the same.