Prior to now, like late last year/early this year, having called Celebrity several times my wait time was 18 minutes, the longest time I waited. I have a B2B booked with them for Dec this year, which after I made the reservation I transferred to a TA. Glad I did so for these two cruises as I am canceling both and he can do the waiting on hold. Right now I am only planning land trips and this is my plan for the foreseeable future. BTW I am not canceling due to COVID fears, I am canceling due to the way Celebrity is handling the on-board "experience" right now, which from what I read here is a mess, a total hit or miss, who the hell knows what they are doing and the apparently and can change cruise to cruise. Not paying good hard earned $$$ for a nice suite and not knowing if I have to be moved from that if I tested positive or was a close contact.