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YXU AC*SE

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  1. Fools ? Hmmm. Re your recent cruise history, your Princess sailings will be known -- because of the Carnival-wide affiliate sharing policy, which in part states, '(w)e may receive information about you collected by other Carnival Corporation companies, businesses, brands and affiliated entities in our family of companies, so that information you provide to one brand may be used by us to better provide you Services and communicate with you.' So recalling that HAL and Princess are in the same CCL operating group headed by the same person, is not a dollar in one's left pocket worth the same as a dollar in one's right ? One thing I did not mention with SPI modeling, is that there is often a cross-tabbed value to it called LTV - lifetime value -- where customers are scored by their value (ie earned revenue) to a company -- so, I will use myself as an example here ... I'm relatively young (when compared to HAL's customer profile) and I already have demonstrated loyalty to the product -- four star half way to five) which are pluses -- BUT, I generally travel in an inside cabin on discounted faring, generally booked close to sailing with lots of re-price, never (ie zero spend) darken the ship's shops, spas, casinos, or shorex desk, and generate comparatively little onboard revenue, and simply use the ship as a convenient conveyance to seeing interesting places. I book my own pre- / post-cruise hotels and transfers, and book my own air -- which would be red-flag negatives to my LTV score. Of course, this is all tracked and measured (again see the affiliate sharing policy.) Also, we're both still working, so we need to be careful in our itinerary selection, that fits well in our allotted vacation amounts, and our work-cycle slack times when it's good for us to take it. So from a HAL perspective, I am likely a seat-filler -- why would they spend incremental dollars to attract me based upon my LTV? In fact, why wouldn't they dissuade me? Working example -- two person household - we have identical HAL sailing histories -- I generally price and book everything on my mariner number (only b/c I know it off the top of my head). A couple of itineraries ago, I used the other mariner number, for kicks. Net? 200$pp better faring, and 100$ more in OBC -- so is HAL trying to fire me as a customer based on my LTV, by offering me a higher price based on my mariner number ? (and yes, companies do generally try to lose low or negative yield customers) -- or simply harvest incremental revenue bc they knew I would book anyway? Sometimes @rkacruiser, no answer is an answer. :-). I just continue to play the game. Scott.
  2. So, if marketing dollars (and sales channel capacity) are a finite resource (and this pre-dates COVID cashflow pressures), and you seem very able to book HAL on your own (37 and counting!) without a glossy magazine, or targeted reprice, or even an e-mail nudge, why would I as a company spend any additional money stimulating you to do something you already do on your own? Most large consumer goods / services organizations recognize this, and construct sales propensity indexes (aka SPIs) to score their respective base in terms of purchase propensity, in order to better target their marketing spend. It yields more than the blanket approach -- bc you're simply wasting money on ppl who will always sail with you, as well as those who will never sail with you; or the shotgun approach. This is likely why you are hearing more from Princess? They see you as a customer with a high SPI, but [relative] low volume / total spend customer -- hence the marketing razzle dazzle. Scott.
  3. Dear HAL -- please continue to evolve your product offering to reflect your evergreening demographic and try to ignore the change-adversedness of some of your louder clientèle. [My sincere apologies to anyone who may see oneself in the latter part of my comment. 🙂 it isn't personal.] PS - More itinerary-specific regional cuisine would be awesome. Scott.
  4. The new terminal has its own separate drive up / drop off, pax management. check-in / luggage facilities, and taxi / car service / Uber ride share is available to/from the door. As for your boarding pass, think of it more like a gate change at the airport. First cruise through the facility wasn't until 04 August. 🙂. Scott.
  5. Quai 30 is the Port of Québec's brand-new cruise terminal -- it was commissioned into service in July of this year. It has its own pax management / check-in facilities. This isn't a hardship / problem. 🙂 Scott. Media release / background: https://www.portquebec.ca/en/a-propos-du-port/medias-et-relations-publiques/communiques-de-presse/le-port-de-quebec-consolide-et-bonifie-ses-capacites-d-accueil-avec-son-nouveau-terminal-de-croisieres-multifonctionnel Images: https://www.abcparchitecture.com/en/projects/architecture/cruise-terminal-port-of-quebec?sit=canada (And it is a nice upgrade to the canopy / tent facility that was there.)
  6. Pretty quietly really -- some Easter-themed décor in the dining venues, and your typical ham and scalloped potato and/or lamb as a MDR dinner option. Hot-crossed buns appear on the breakfast lines at the bakery stations. Being in South America, you might see something like Tarta Pascualina, but in all probability not. Scott.
  7. Douglas (Peace Arch). Surrey, BC/Blaine, WA. Scott.
  8. Hey Mme Colleen. Ask and ye shall receive. I did this same cruise ex Amsterdam to Manhattan in 2010, and met up and did the twirl with Hurricane Earl (and Bonnie). Great trip though, especially Greenland and Edinburgh. Did the last night of the Royal Edinburgh Military Tattoo which was a bucket list things to do. Scott.
  9. From Quai 22 where the ship will be docked to VIA Rail - Québec Gare du Palais is an easy 15-minute walk. If you were off by 07h00-ish (self-disembark) you could walk and basically board the train upon your arrival at the station. It overnights there. The train will take you to Gare Dorval which is adjacent to YUL (there is a free shuttle that will take you to the airport proper. VIA arrives at Dorval at 12h26. Allow about 20 minutes for the shuttle transfer). Scott.
  10. Why is milk on sale at the grocery store this week, but isn't next week? LIkely HAL's yield management department has determined they don't need to incentivize those winter bookings yet? Why drop one's pants on price needlessly? Scott.
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