JaneStarr

This sounds totally wrong to me from everything that’s been reported! What I would do is print out your cruise history with loyalty status from the Celebrity website along (including a confirmation of your Oct 2022 cruise) and bring it with you on your upcoming Onward cruise for them to straighten out onboard. I’m betting the issue is that Azamara (Seaware site) assigned you a brand new loyalty number after the change-over so your bookings are not linked to your original Azamara Circle number (which is exactly the same as your Celebrity Captain’s Club number). They randomly assigned most (all?) of us duplicate loyalty numbers for some unknown reason. This *should be* an easy fix pre-cruise if you can manage to ever get a response from Azamara. I’m pretty sure they are able to fix your status onboard if you can show documentation. Hopefully this won’t involve them sending yet another “ticket” to Miami! In case it helps, here is how to get the documentation to print out that I mentioned. Sign into the celebrity website and click on the indicated “tab” for your cruise history. Interestingly, my 8/22/23 Azamara cruise is showing, so your Oct 2022 should also be reflected.

Here, hear!! I agree with every word of this.

Maybe one of these:

Very interesting!

I don’t doubt that at all. He’s amazing! I still think that probably means Azamara is up-to-date on their port fees in Naples.

I thought of one other item of interest from our 8/22 Onward sailing. They announced that Activities Manager, Astrid, from Mumbai, India will be leaving to become Asst CD on another ship. Unfortunately, I don’t recall which ship was mentioned. She hosted an origami class and also performed. We liked her

I don’t have any work experience with cruiselines, but that didn’t seem to be an issue on our 8/22 Italy Intensive 12 night cruise. When weather prevented us from anchoring and tendering off both Amalfi and Sorrento, Capt Carl quickly obtained a very nice overnight berth for us in Naples. Of course we were disappointed by the change in itinerary, but the weather clearly caused the changed. We were pleased that Azamara seemingly had enough leverage to obtain that berth on very short notice.

Crazy and inconsistent into is flying right and left with this offer!

That is the multi-million dollar question, but it doesn’t matter to me as a potential repeat client. I will NOT book again until those I trust (on this board and my cruise agent friend) report smoother sailing precruise! As of today, they’ve found yet more ways to waste our time with the so-called 20% off beverage and wifi sale. My TA spent like 45 mins on the phone so that she could get someone to write up a ticket to be able to add a beverage package for one cabin in a group of 5. She still has the other 4 to handle unless she convinces them to give up and just book the Essentials package onboard. Sheesh….I really went into this with a positive attitude, but planning a cruise with Azamara is too exhausting — even with the stellar onboard experience!

Just back from the 8/22/23 INCREDIBLE Italy-Intensive cruise onboard Onward. No time to review if current officer info has been shared, so please forgive it this is a duplicate. Every last staff member on the ship was present and personable! We had especially great interactions with Capt Carl Smith, F & B mgr Iwan, CD Martin and Asst CD Roy Ryan (and his adorable little girl, Mathilda, & lovely wife). In addition to the highlighted officers, we had most amazing dealings with Allan in Guest Relations (untangling shoreside messes and helping credit canceled ShorEx for refundable OBC). We also had the best butler we’ve ever experienced: Allan and a wonderful stateroom attendant, WiWik. Of course it helped that our sailing only had 486 guests with staff of near 400 aboard, Can’t wait until Sycamore partners gets it’s act together by hiring competent folks to untangle the absolutely inexcusable pre-cruise experience. We’d love to make Azamara our cruiseline of choice, but I will not subject myself nor my cruise agent to another round of unacceptable major shoreside issues anbd communications. We are currently shopping around. Our next two cruises are booked with Viking (1st time) and an old booking on Celebrity in their Retreat. Jane

Just back from 8/22 Italy Intensive on Onward from Venice/Fusina. We didn’t bother with luggage tags since they didn’t bother providing proper online check in. Luggage tags were no issue at all when checking in at Porto Marittima in «Venice» for Fusina. MOST AMAZING cruise except for the 33°C bus from Marittima to the port of Fusina where we sat in the very hot sun waiting 25 mins for the bus to fill before the 25 min drive to the port. Driver was obnoxious and refused to turn up the air conditioning. He said « it must be working because it is 38° [100+ °F) outside and «only» 33° inside the bus». He was sitting comfortably by an open window and out of the sun. I didn’t let Guest Relations know of the issue, so hopefully it will be addressed for future cruisers. PS Just walked in my door an hour ago. Will provide further info later. Just know that a complimentary shuttle *was* provided on Day 2 to Venice from our overnight berth in Fusina. Will try to attach what we found on our bed announcing it after dinner on night 1.

Wow!

Silver lining: This subject made me review my communication preferences AGAIN. It turns out that the Seaware site defaulted back to no communications for at least the 10th time. Dealing with their IT is exhausting and frustrating!

Agreed. I would’ve been notified, especially since my TA is my friend and is traveling with us and 2 other cabins.

You have a point, but I’m feeling uncomfortable with what seems like instability of data having anything to do with Azamara. Of course they’ll do what ever they need to do with our passport info when we board, but I’m leery about giving it to them early. It hopefully shouldn’t be a problem when we board in “Venice”/Fusina next week. Jane

This post has apparently been removed from the Azamara FB page. Honestly, I’m surprised that they don’t moderate comments before they post. I am not comfortable inputting my full passport & demographic info into their Seaware site that is only secured by my booking number, name and sail date (all of which are on open email messages to me) Perhaps the comment to that effect is why they removed the entire post instead of just the negative comments. Jane

This doesn’t surprise me at all. Even my cruise agent had to have Azamara rep send a ticket to GMT to force our air to be ticketed. It’s a very inefficient & convoluted process! Jane

@terrydtx Thanks for the update. It’s good to know what “spin” Celebrity is putting on this change. Jane

Unacceptable!

Yikes! How was this resolved?

They switched over to GMT air. It didn’t go smoothly, so they are handling manually. This is what I was a given for access to the Azamara Global Marine Emergency Travel Team — 24/7 (954) 687-1074

It’s an icon of an old floppy disk!

I’ve sometimes had luck on my iPad by using the Chrome or FireFox Browsers. Other times, they are the same as Safari. Not sure if the browser is necessarily the issue. The website is also not terribly functional on my laptop (MBP) using Safari or Chrome as browsers. I really think the issue is more with Azamara’s Seaware IT system. Jane

My guess is that it’s way more likely to be an Azamara/IT error than to be sold out 2 years ahead.

If you haven’t done this already, please confirm that Azamara has your credit card number to use for the refund. Others have reported figuring out that it had not being transferred from RCG. Azamara did not proactively ask for the info but just had the refunds in limbo. Jane