I use the CO Guest services line as there is usually no one in line, unlike the shore excursions desk and general guest services line that can be exceedingly long specially on embarkation day. Being able to use the CO guest services line is one of the best amenities of CO. Why we only cruise with HAL with added CO.
Funny and pathetic story from our HAL cruise last November on the Koingsdam. On embarkation day, I was in the CO line and the person in front of me wanted all of his prepaid crew gratuities refunded to his OBC. He said he only tips the people who provide direct services on any cruise. The agent told him that he had booked with a promo that included pre-paid crew gratuities and they were non-refundable as they were included in the cruise fare, but he still demanded to have them refunded to his account. A supervisor was brought out to discuss this with him and he continued to argue the point until he was asked to leave as the supervisor already determined that no gratuities would be refunded. I heard him say something like he would never cruise with HAL again.