Bocker3

This scenario shouldn't impact their Refreshment Packages, as she would have to BUY an alcoholic drink (for herself or for her underaged BF), not use a package to get it. So, the question gets to - what does Royal do if they catch an underaged person drinking. My guess is not too much.

Just because you keep repeating it, doesn't make it true. Credit Card refunds should not, routinely, take 14-30 days to process. Though, I have received the last one from Royal in 8 days - so that's one anecdote of improvement As for the rest of your response -- I'm not talking about price reductions -- I'm talking about refunds, in general. Nor am I "whining", I am simply providing facts.

This is pure hogwash.... It should never take 14-30 days to process a credit card refund. A week max, generally 3-4 days pretty much anywhere else. The problem may be in their IT system or they may simply not be prioritizing refunding money (a little more interest earned as it sits in their account). I could understand it taking longer during the height of the pandemic, with the volume they had, but not any longer. Prior to the pandemic, I rarely waited more than a week for refunds with Royal -- so SOMETHING has changed. No - I don't call it extortion, or bait and switch or theft -- but I do call it unacceptable. BTW - I worked for a credit card company for almost 20 years and I can promise you the hold up is coming from Royal -- not anywhere else in the flow.

Actually, the second call, in this case, in nonsensical. She KNOWS she is sailing on Celebrity, so once she's told that this number is a Royal Caribbean number, there is no reason to call back. None! This had nothing to do with possibly getting the wrong information from the rep. Unless you are saying that a call rep actually could have given the wrong name of the company they are working for?? FWIW - I have worked in call centers (not as a phone rep), so I know how things work and I know what can go wrong, This was nothing but high drama and lashing out(or trying to lash out) at the wrong person.

Once you learned that you were left the incorrect phone number, why did you call a second time?? I would have said, "Thanks, must have been given a wrong number", then hung up and called Celebrity. Why all the drama over a simple mistake - complaining about a call rep can cost them their job - or at least hurt their compensation. The call rep didn't make the mistake - the original caller to you did. Then YOU made the mistake of calling a second time, rather than calling the correct company. SMH

Should they have informed you, absolutely. But rather than whining about lack of "goodwill", Perhaps it would be better to teach the kids that sometimes life throws unexpected things your way vs. teaching them that they should expect "compensation" whenever something happens that they don't like. Resilience is priceless!!

I converted an already booked cruise to my annual Prime cruise this past April. Didn't even hesitate (though it took him a very long time). We had booked it, originally, as the second leg of a B2B. They are now both Casino comps. So.... it seems that you can still convert a booking

You're missing my point. When I decide to cruise on week X and want to keep the budget to no more than $Y per day, it doesn't matter if it's inaugural week or not. So, comparing current pricing is what matters - thus a "valid comparison" Having said that -- I agree that one should expect to pay more for inaugural week. In fact, I would expect to pay more just about any week on a newer ship than an older one - at least on Royal. It seems you are concerned with historical comparisons vs. comparisons to make a purchase decision. From a historical perspective, I'll agree with you -- compare the inaugural prices of each. However, that may be interesting, but unimportant to making a decision today.

Actually it is a very valid comparison. One may expect high prices on a new ship compared to an older ship, this is true. However, when comparing what you will pay today for a sailing on the two ships - this comparison is EXACTLY spot on. The fact that one is new is irrelevant when comparing what I want to spend today.

I booked a B2B for Feb/Mar 2025 when it looked like a Dry dock was scheduled for Nov/Dec. We sail on 2/23/25 and 3/1/25. We got some amazing rates for JS and same cabin for both, so hopefully they stop with the disappearing sailings. But, man -- I can't believe how upset I'd be if they cancelled a Holiday Sailing on me. They are losing a bit of $$$ with that decision Mike

Very strange -- Freedom only has 4 sailings available from Nov 2024-Feb 2025. Those are: Nov 3rd - 6 nts Dec 29th - 8 nts Feb 16th - 7 nts Feb 23rd - 6 nts Seems like the Dec 29th is next to get chopped -- but that would leave over 3 months for dry dock?? Very peculiar

I have cancelled and purchased at a lower price, almost immediately, many times. The only issue I ever had was last Black Friday -- but that was a rather large snafu on their part -- took a long time for refunds. I wouldn't wait long to repurchase, as you never know when the price will change again. Mike

We'll agree to disagree here - but my 16+ years working for a major credit card company leaves me secure in my assessment.

In your scenario, the terms clearly state that there would be no coverage for the air or other arrangements, as you didn't pay for any of it with the Card. It will pay for whatever you used the card to pay, in full or in part. So "trip" is irrelevant, if you have bought the "components" piecemeal, your coverage of each "piece" depends on whether you used the Chase card or not in the purchase of each. I think people are overcomplicating this - it is insurance, it is NOT Chase refunding a disputed charge. Chase keeps what you charged and their 3rd party insurer is paying the claim.

Well I think, based on the terms language, yes, $1 would do it. However, I can't imagine that many, if any, would actually do that, so I suspect this sorting of gaming the system isn't much of a worry. You also "pay" for this insurance with the Annual Fee that Chase charges -- and the Sapphire Reserve card had a $500+ AMF, last I checked. Folks who get this sort of card, tend to spend alot on them and Chase is making money off each swipe -- so, the cost of the insurance is likely more than covered, even with a max payout. Again - it's insurance - Chase isn't paying the claim, the 3rd party insurance company is paying it. Chase pays them a premium (I'm assuming here) for each cardholder. As for how it works in real life -- well, it works like any travel insurance, you put in a claim. Sometimes it goes smoothly, other times they'll make you jump through hoops and still, maybe decline all or part of it.

Of course I would. It is INSURANCE, not a refund. Would you expect an insurance company to not pay out a claim in excess of the premium paid?? The terms seem clear -- pay a portion of the fare with the card and you are insured for, covered expenses, UP TO $10,000.

The one time I packed them in my carry-on (almost forgot them and didn't want to open up the bags again....), my carry on was pulled aside and inspected. So, throw them in your checked bag.

Pellegrino is absolutely available with the Refreshment Package. I get one every night with dinner. I've never ordered any flavored water - but I would think that they too are included in the Refreshment Package.

The indignation of some on here is quite astounding. People jumped on this because they KNEW it was too good to be true. One of the first replies estimated out a minimum value of this and it was clear that this had to be a mistake. Now people are making all sorts of demands on what RC should do to appease them. PLEASE!!! Get real. If they refund your money, then you have no loss. Move on. If you bought this and cancelled something else (internet package) that will cost you more now, well, maybe they'll do something for you, but I'd chalk that up to a life lesson. IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROBABLY IS NOT TRUE.

I have never tried to bring N/A beer onboard, because RC considers it to be beer. At one point, many years ago, I could get the N/A beer with the Royal Refreshment package, but they changed that. When I inquired (I pushed it up to the Beverage Director), I was told that it is considered "beer" because there is a tiny amount of alcohol. The last few cruises have had Heineken Zero. Fortunately, they seem to be stocking more of it - my last cruise was the first time that I didn't get at least one bartender saying that they were out of it and to try a different lounge.

I was just able to cancel and repurchase my drink package in the App. Went through quick and easy. Have my confirmation emails too!

No, you are still assuming. Legalese always leave room for interpretation and agents can help. I’ve, personally experienced it with insurance. So, I stand by the fact that not asking gets you nothing guaranteed, but asking provides the hope of something good happening. If it is still “no” you are no worse off than before - other than the loss of a little time on the phone.

Why assume that insurance won’t cover whatever isn’t reimbursed from cruiseline, airline or hotel? CALL AND ASK. If you don’t ask, you definitely won’t get anything, but who knows what you’ll get by asking. you may need to see what gets reimbursed first, but calling now may give you some peace of mind Wishing you good luck

Royal absolutely carries Non-alcoholic sparkling wine (Sutter Home Fre) as well as Chardonnay, and a Red Blend. I have one delivered to my room each cruise as a D+ perk. You can also purchase them in the gifts and wine area online (pre-cruise). Onboard, I've successfully asked for them to carry these in the Diamond and Concierge Clubs. I've not tried to do it in any other lounge, but I can't see why you couldn't get them to do so. You could also talk to a Sommelier in the dining room and you'd likely be able to get it there -- though you might need to purchase it by the bottle. I know some don't care for these wines -- I think they are just fine. Though, I wasn't a wine drinker back in my alcohol drinking days (pre-1989), so I may not be the best judge. I will say -- Royal charge somewhere aroune $35 a bottle (I have looked in a couple of years, so it may be more), but I buy this stuff at home for about $7-8, so I usually bring a couple bottles onboard with me. Mike

No, it was sent to others. I'm on the 7/3 Vancouver to Whittier and received the mask email too.