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Everything posted by Oceangoer2
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The OBC allowed should show on your booking confirmation..it doesn't online. Or sign in and the OBC and/or balance will show in the shopping area at the top of the page.
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Future booked cruises with All Included? Tips no longer included.
Oceangoer2 replied to 39august's topic in Celebrity Cruises
Ahhhh! therein lies the rub...haha. We ARE charged daily for the tips onboard and will have a reckoning at check out time. I forgot that and had the impression there would be no inclusion in AI and there would be no daily charge, so that left it up to us to fill the breech. I prefer the AI inclusion as well....and thanks for reminding me of the 'daily' charge. -
Future booked cruises with All Included? Tips no longer included.
Oceangoer2 replied to 39august's topic in Celebrity Cruises
Your opening summary was great....'sources' can still be subjective or spinned or not carved in stone, but thanks for sharing! Comprehensive food for thought. My questions ideally were aimed at Celebrity to answer in time (or never as you say) and were rhetoric. I should have realized that posting these would just add to opinions. And yes, some outside those we interact with DO receive a portion of the gratuities....as your summary states: " Gratuities for stateroom and restaurant services are shared by dining, bar and culinary services staff, stateroom attendants, and other hotel services teams". I, for one, liked the tips included in my cruise fare. It sounds, however, there may be a procession to guest services deleting those tips and/or a high % don't go the AI route. This will all settle down in time just as many of the CC issues blow up then settle down into a new blow up.... Seems to be circular logic.😉 -
Future booked cruises with All Included? Tips no longer included.
Oceangoer2 replied to 39august's topic in Celebrity Cruises
Since we've been on both ends of the many tipping processes over 30 years we're aware how rumours prevail. But as to your comment quoted above....How will they 'remove' what isn't there? You said grats will not be included in AI so that leaves it up to the cruiser to tip those they interact with, leaving out all those NOW included. No doubt the answers will be forthcoming officially. -
I cancelled 3 dining reservations then rebooked them at the reduced rate and at my 6pm time ...it wasn't showing before I tested the availability. Maybe it will help if you sign out and back in for a refreshed booking screen? Your prior booking may still be registered and not cancelled. Or you're missing an element in the booking procedure?
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Future booked cruises with All Included? Tips no longer included.
Oceangoer2 replied to 39august's topic in Celebrity Cruises
I just have a concern re gratuities being removed from AI. With gratuities included we knew that servers, attendants, etc were receiving at least some grats and we would add to that for those we felt overextended themselves for us. Now, will some cruisers skip on grats? Will the galley personnel etc receive grats in some fashion? Will staff now question if/when they'll receive their grats? Will that non-inclusion affect their service or improve it? Will the cost of our cruise stay the same and the grats are still 'in there' hidden from us but still going to their staff? I'm sure X will have all the answers to these questions but will they share that with us? -
When we first sailed Celebrity, Horizon seemed to be a premium brand. Being a smaller ship with less passengers, the attention to even the smallest details...quality of service and menu, was possible and appreciated. Migration to the bigger ships changed our experience, some for the better...eg more entertainment, balconies for many, specialty restaurants ...but the 'little things' went by the boards. Now I'd say it's still bordering on premium but not quite there for those of us who've experienced the best days on X....IMO. Re balconies....the E class seems to have gone backwards...😉.
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How was your stay at the Hilton Martina in Ft. Lauderdale?
Oceangoer2 replied to LMHSRN's topic in Florida Departures
Thx...we're there in Nov. Will have to try it. -
How was your stay at the Hilton Martina in Ft. Lauderdale?
Oceangoer2 replied to LMHSRN's topic in Florida Departures
Hopefully this is a nice restaurant area...we had to use the patio for dinner and the conference room for breakfast as they said this was on the way. When was this done? We were there last Nov. and really didn't notice any major construction. -
How was your stay at the Hilton Martina in Ft. Lauderdale?
Oceangoer2 replied to LMHSRN's topic in Florida Departures
Sorry to hear......What happened that they were rude?? We've stayed numerous times without incident. Yes pricey, but most hotels around the pier, with any kind of restoration, are so we accept the increase(s) over time. Wouldn't put up with rudeness, but wouldn't condemn the hotel for it either. Speaking to senior mgmt might help OR a direct letter to President's Office (maybe file 'G') but sometimes they listen if you politely name names and occurrance. -
This is X IT 'normal'. Been that way for years. Takes about 2-3 days for the system to back out the tip charge from your total on the website. Just go by the booking confirmation you received. No point in deselecting the tip 'option'...it'll just go right back on until their accounting dept. aligns with Systems.
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Celebrity move up - Celebrity Silhouette
Oceangoer2 replied to jemmstar1980's topic in Celebrity Cruises
Yes....most likely inventory. Our sailing has only a Celebrity Suite, a Sky and an Aqua available. And priced very high to bid. -
Celebrity move up - Celebrity Silhouette
Oceangoer2 replied to jemmstar1980's topic in Celebrity Cruises
Maybe that's why. We're Elite plus...maybe they think they have us where they want us...sailing with them. You being a newbie...perhaps encouraging you to stay with them as long as us? -
Celebrity move up - Celebrity Silhouette
Oceangoer2 replied to jemmstar1980's topic in Celebrity Cruises
I've never heard of a discount to bid. Do you know how you qualified for that? -
Celebrity move up - Celebrity Silhouette
Oceangoer2 replied to jemmstar1980's topic in Celebrity Cruises
We were charged the extra gratuities at the same time the move up bid cost was deducted from Visa and yes, you're only charged the difference between what you've paid for your original cabin. We've never bid max for any suite, (bid twice, succeeded twice) but if you reallllly want it, no doubt they'll be happy to give it to you. Very few suites available on our Silhouette sailing so we don't expect to win the bid this time. -
Celebrity move up - Celebrity Silhouette
Oceangoer2 replied to jemmstar1980's topic in Celebrity Cruises
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Celebrity Silhouette Main Dining Room Experience an Embarrassment
Oceangoer2 replied to Rustyman's topic in Celebrity Cruises
Our experience also. -
And I say....each poster seems to want to up the ante on the prior poster proving they're smarter, funnier, wittier, more irate and it goes downhill from there. Doesn't seem possible to me that our cruising experience is ruined by a 'cookie charge' no one is forcing them to purchase,and projecting that to future cuts which will really diminish that experience to the point of no return. BTW...I've read here in the not-so-recent past from some posters it's their "last cruise on X" . They're still posting here and cruising with X. Something must be going ok for them or is it chic to be disagreeable and part of the crowd. I do have 'change' issues...like menu choice, quality of food, cruise cancellations. IMO these are worth registering with those who can do something about them (or not, then it's up to me to sail with them... or not).
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Can you change the cabin # after winning a bid?
Oceangoer2 replied to forbjz's topic in Celebrity Cruises
We were able to change cabins after winning the bid. Called the number on the bid confirming email after checking which cabins in that category were still open (if not on X site, then google "scanning the seas"). They were happy to make the change for us. -
NOW I have a problem with the new Suite policies
Oceangoer2 replied to sixpackeddie's topic in Celebrity Cruises
This will be an unpopular opinion.... I expect to be 🔥. There have been changes in the past, changes now, and will be more in the future. Any change seems to elicit a strong response on CC whether deserved or not and really takes on a life. This thread is now 15 pages over a cookies charge (go across to Al Bacio (sp?), to the OV, or ask your butler team to make the long walk for you) and/or their mini-bar water and drinks being charged to them in their SUITE. And actually visiting the Retreat Lounge for maxi water bottles so they can get them free. If one has the where-with-all to afford these suites, why would those few extra $$s be worthy of so many complaints? It's the cost of sailing now. If you want these food and drink items FREE make it known to the cruise line en masse. I'm sure they'd up the cost even more to oblige those few complaining and then all others sailing will pay more as well. Forgive me for saying....this seems to me to be a very petty topic IMHO. -
NOW I have a problem with the new Suite policies
Oceangoer2 replied to sixpackeddie's topic in Celebrity Cruises
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Just booking Marina and I read an article that the hump cabins were larger, or maybe it was balconies? I checked the O deck plans and they all look the same dimensions.
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LTH 28 answered...no confusion, but thanks for trying to point me in the right direction. BTW...do you know which A1 cabins on Marina are hump cabins? or are they PH?