wesport

8 minutes ago, grsnovi said:

Sounds like things worked out for you - thank goodness! 

 

I understand how they didn't generate any revenue last year but that isn't our fault - we certainly want to cruise. We lost airfare on a booked vacation in 2020 which really torqued me off but what are you going to do?

 

Enjoy your cruise!

I hope it’s not cancelled. I am at the end of my American flights being moved three times in two years. I’m reaching the expiration date.

13 minutes ago, canadianbear said:

So you got what you wanted and all settled now?

 

I was going to suggest an email to “Gus” but sounds like it’s all resolved!  I think I’d still compose an email to him about being told to pound sand.   

 

 

Those words were not used, but she said waitlist your original category or refund. I interpreted that to pound sand. 

So, the resolutions specialist told me to have my TA call resolutions , and whe will discuss the options for me. I explained to her that there was only one resolution. Move the pricing in kind to the new booking. I then told my TA to call resolutions. As I was having lunch, I just got more upset. After lunch, when I heard nothing from my TA, I composed a letter to Gus Antorcha. Before I sent it,I thought, check email,  there was the new invoice for the new cruise with $0 due. So thankful I didn’t hit send.  Love cruise critic where we can all share our stories. 

7 minutes ago, dockman said:

Ask your local TV investigation guru to investigate and advise HAL that it will be on the air soon if they don't honor the letter?  Would be very bad publicity for HAL.

Was told to pound sand.

Reading out to resolution management. 

My option is to do a vb waitlist (may not get on the cruise). Or refund. Now waiting for a supervisor.

9 minutes ago, kazu said:

 

Something is not right in Denmark 😡 If the itinerary matches and the # of cruise days is the same, they should be willing to use it as a replacement cruise IMO.  Your TA needs to find out what the justification is and if there isn’t one, move up the chain.  JMO.

 

Identical cruise. Gus’s email didn’t say if the same category is available your price will be protected. 

Sent her an email and I am talking to HAL now.

She said HAL gave her two options, cancel or pay the difference.  HAL is the one that cancelled the cruise

1 minute ago, kazu said:

 

Did you book the new itinerary as normal or did you have your TA ask HAL to treat it as your replacement cruise?

 

My cruise wasn’t on the replacement list and my TA went to a lot of work fighting for me and was successful getting it transferred which not only protected my price but the existing perks.  



 

She did it as a replacement. Not sure what happened. I responded to her with the letter from Gus Antorcha. 

Our recent 12/5/21 cruise on the zuiderdam was cancelled. We got a letter from Gus Antorcha that said if we rescheduled a replacement cruise by 11/30/21 our price would be protected We rescheduled the 2/2/22 with the same itinerary. Just got a note from my TA they are not protecting the price and charges us $1200 pp more as our vb category was not available. We are five stars. I guess they are not sticking to their word. 

I searched this forum, but nothing came up. What is the platinum lounge?  When is it open? Any drink specials, etc. Inquiring minds want to know. 

We are on the 8 night Barcelona to Athens Corinth Canal. We purchased the cruise because of the Corinth Canal and the stop in Delphi Greece. Corinth Canal collapsed , itinerary changed. It was a major change. Corfu(have never been there), and Delphi(have never been there), were dropped. We got Katakolon and Chania. We have been to both of these ports. We got nothing. 

11 hours ago, Lois R said:

I am considering this ship for my first cruise on Windstar as well. Thanks for sharing the pictures.

 

Wesport, you mentioned it was your first time with them.....what other lines have your sailed and were you overall happy with the food and service? 

We were very happy. On our cruise we had 133 people out of I believe 345. Food and service were excellent. Very casual. If you are looking for lots to do and big shows, this is not the line. Star Breeze had two ensemble entertaining. Both were good. I actually did a review here if you want to look it up under the reviews, feel free. We are doing the Star Legend 10/7/21 for 8 nights if we can jump through all the hoops to get there. We have sailed mostly HAL, but also Seabourn, Princess, Celebrity, Crystal. 

Cannot us the Seabourn website with my iPad at all. I fire up my old laptop and it works fine. Some say using chrome is better but that’s not the case.  Others say clear your cookies And it works better. HAL also doesn’t work. 

When I called HAL, the rep said refunds have been taking 21 days. Not too bad considering it used to be 60.

We are on the 10/7 Barcelona to Athens. We did the requirement for Barcelona and Greece, but an email from Windstar says no additional paperwork from Italy as you can only get off using a Windstar excursion. 

5 minutes ago, BobbiSox said:

I would like to see Hal's list. Can you say where it is? I have a hard time trying to navigate the HAL webiste. Thank you. 😊

In the press release yesterday, there is a link for view replacement cruises.

It seems our 12/5/21 18 night HAWAII cruise has been cancelled. Still waiting to hear. On the HAL site it gives the replacement cruise in 2023. In previous cancellations, when a replacement cruise is offered , did you still have the refund or FCC option also. Oh, we all just made final payment. 

This is not related to Seabourn, but Seabourn has done Greece over the summer. We are on a cruise that ends in Athens. Prior to the end of the cruise, there are three ports of call in Greece. We will only be at port for several hours each day. Do I list my entry point as Athens as we are getting off the ship at that point, or use our first port of call?

After research, I have found out the canal has been closed since January. This did not. Just happen. Makes me wonder why they would sell a cruise knowing this. New itinerary is much less interesting.

We are on the October 7th and really disappointed. We lose Corfu(never been there), and Delphi(never been there), and the Corinth Canal(never been there), and get Katakolon(have been there), Chania)have been there).  Seems like the canal has been closed all year. Can cancel, but why loan Windstar the money in a form of FCC.  Will probably go, but not getting excited with the new itinerary. 

On 8/9/2021 at 8:15 AM, kpauley said:

This may get moved to the Cruise Air board but I wanted to let Adventure cruisers know that TSA Precheck is now available at the Nassau Airport. This started a week ago and as of Saturday 08/07, there were no signs for it. Before getting in the long security line we asked about it and  were told it was available and pointed to a door with no line. The person announced anyone with Precheck to come. Hopefully they will have signage up soon. Probably saved us a half hour in the secueity line. Probably would have saved another half hour if we had Global Entry. Thinking about applying for that when our Precheck expires at the end of the year. It's only $15 more and might come in handy. 

Does global entry do facial s an or finger print?

3 hours ago, minidonuts85 said:

@wesport Do you have a pic of the refreshed "old" suite they moved you to? The one with the bed by the bathroom. Curious to see what has been done with those other than the bathroom. Thank you!

I don’t , but older cabins had less plugs for electronics, and less drawer space. Still very comfortable.